Hampergifts.co.uk  Reviews 

1,182
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide selection of products, making gift-giving easy and delightful. The ordering process is often described as simple and efficient, even for international buyers. Many appreciate the reliable and timely delivery service, coupled with clear communication, ensuring recipients are thrilled with their gifts and presentation. However, some customers noted occasional issues with delivery timing, with orders arriving earlier or later than requested. A few also felt product content or appearance did not always meet expectations, citing concerns about variety, quantity, or packaging differing from website descriptions.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight and satisfaction with the... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting promptness and efficiency.... See more

Quality

Users describe positive interactions with quality, with many reviewers finding it difficult to fault the... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Service

Reviewers consistently express satisfaction with the service, describing it as excellent, very good, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering was ,simple, choices amazing. The hamper gift was delivered courteously and correctly. A photograph shows it as exactly as the company advertised , the comments from recipient and family rave... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Order arrived on prearranged day and was well packaged. I ordered the Birthday Hamper and I had a slight concern as the items listed on the outer polythene packaging differed from... See more

Rated 5 out of 5 stars

I'm from Australia and I send surprise parcels to my dear friend a few times a year. Every single time, the delivery arrives exactly on the day I choose, the contents are exactly what I expect, and m... See more

Rated 5 out of 5 stars

The quality of the items in the hamper were thoroughly enjoyed by the recipient plus you kept in touch regularly letting me know when the hamper would arrive Ease of ordering on line (I live in Cana... See more

Company replied


Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier

Written by the company

Beautifully presented gift hampers from a family-run business with over 20 years experience. We offer gifting options for birthdays, anniversaries, corporate thank-you's, get well soon presents as well as seasonal gifts for Mother's Day, Father's Day, Valentines, Easter and of course Christmas. From our St Albans premises, we beautifully assemble every basket & box by hand to give them the real wow factor. We have 1000s of happy customers over 20+ years. It's simple to order our hampers from anywhere in the world. And we're always here to help straight away if you've got any questions or concerns. As a small family-run business, we care about every customer. Our gift hampers are bursting with delicious artisan products. Many are from small UK suppliers and have won coveted Great Taste Awards.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,182)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ordering, great selection, efficient delivery

Easy ordering process. Selection of baskets appropriate for what I was after. Efficient delivery with good tracking - thank you.

13 August 2025
Hampergifts.co.uk  logo

Reply from Hampergifts.co.uk

Dear Natalie, thank you for your lovely feedback, we are delighted your baskets went down well!
We hope to see you again soon

Rated 1 out of 5 stars

So disappointed! This is a scam.

I have been waiting in anticipation for the golden, multi boxed hamper to arrive so I could take it in to the hospital staff who looked after me post my operation. The hamper arrived today and to our amazement the box was tiny! When we unwrapped it the size of the boxes were 1/3 of what I had expected. You couldn’t have fitted a lot of chocolates in each box. I decided to open the boxes and look at the contents. I was amazed! All the chocolates fitted into one box! There were a few shortbread biscuits, a tiny after 8 box, and a couple of other really cheap and tiny packets. Boxes were stuffed with paper to make them look fuller. I am so embarrassed, no way can I give this to anyone let alone a hospital team of doctors and nurses. I had paid £80 for this hamper, the content would cost me less than £10 to buy. This is a scam. Do not buy. I don’t know how they have so many 5 star reviews. I have taken photos which I will add.

This is the response to your reply as I wasn’t able to respond to you. No one has been in touch and I am really disappointed that you are blatantly lying and misrepresenting. I am unable to upload photos of what I received which was shocking for £80 hamper. The only explanation I can think of for such good reviews is that either these are paid reviews or genuinely people don’t know what their recipients received. Of course people are always grateful to receive gifts but they would have thought the cost was a fraction of what was paid. I would like someone to get in touch with me to resolve my concerns.

My order number is 350997. I have also emailed it to you.

19 August 2025
Unprompted review
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Reply from Hampergifts.co.uk

Dear Ella
Thank you for taking the time to leave your valuable feedback, it is very much appreciated. We are very sorry to hear you were not happy with your order. On the product page we do provide all possible information regarding each hamper - the Golden Tower is 50cm tall for example - along with listing all the contents and their respective weights and sizes.
However if these were not clear enough then we sincerely apologise - and we'll look to make these clearer for our customers in the future. A member of our customer services team will be in touch with you shortly (via email) in order to resolve this to your satisfaction. In the meantime we have passed your comments onto our purchasing department for review. Thank you
once again thank you very much for giving us your feedback.
Hampergifts Customer Care

Dear Ella, please can you email us with your order number? sales@hampergifts.co.uk

Rated 5 out of 5 stars

Beautiful

Absolutely beautiful flowers, were purchased as part of a leaving present and the person loved them

11 August 2025
Rated 4 out of 5 stars

Birthday Hamper

The hamper was a birthday gift and the recipient was delighted with the contents. There was a problem with delivery. On two days (12th and 13th) the recipient waited for the delivery and got a "sorry we missed you" message both days. I requested the hamper be left at the front door and the hamper was delivered on 15th.

15 August 2025
Rated 5 out of 5 stars

Excellent company to work with from afar

Excellent company to work with from afar. Their communication, response and action produced a beautiful gift basket for my far-away daughter. I have no hesitation using Hampergifts again, and suggesting people near or far pick their platform to figure out and deliver a lovely gift. Thank you!

8 August 2025
Hampergifts.co.uk  logo

Reply from Hampergifts.co.uk

Thank you very much for your feedback, we hope to see you again soon :)

Rated 4 out of 5 stars

Outstanding presentation

Outstanding presentation, well selected items, varied and excellent quality. Loved the product.
One issue, in common with most other hamper style gifts the price of the items is just a bit excessive. Buyers know this but enjoy the effort put in to bring everything together and are happy to pay for it. So.... I'm very happy

28 July 2025
Rated 5 out of 5 stars

I Trust Hamper Gifts!

The gift was delivered promptly and enjoyed by the whole family. I always trust Hamper Gifts to use quality items in their baskets and deliver quickly. Love Hamper Gifts.

4 August 2025
Hampergifts.co.uk  logo

Reply from Hampergifts.co.uk

Thank you for your feedback!

Rated 5 out of 5 stars

Would use again

Delivered on time. Beautifully presented and much appreciated by the recipient.

31 July 2025
Hampergifts.co.uk  logo

Reply from Hampergifts.co.uk

Thank you ! We are delighted to her your Pamper Hamper gift tower went down well with your recipient :)

Rated 5 out of 5 stars

Sharing occasions!

Have used Hampergifts a few times now. From Australia we are able to share special moments with loved ones in the UK. Prompt delivery, great packages and options for all occasions! Thank you

30 July 2025
Rated 5 out of 5 stars

Gift for friend in Devon

I live in US. Wanted to send a gift for my friend in Devon. Being cut off from the world, living in a remote village wasn’t sure if she was going to receive her gift on time on her special birthday. It was promptly delivered and was informed with emails and pics when it was delivered. Extremely happy with the service. Highly recommend it!

29 July 2025
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Reply from Hampergifts.co.uk

Thank you for your feedback!

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