Hammond Cars Reviews 

5,301
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 595 reviews, reviewers overwhelmingly had a great experience with this company. Customers deeply appreciate the friendly, approachable, and remarkably helpful staff who consistently make the entire vehicle buying process completely smooth and entirely pressure-free. Many visitors frequently mention that team members are exceptionally knowledgeable, endlessly patient, and always ready to provide clear, detailed answers to any questions. However, some people mentioned that vehicles occasionally arrived with unexpected mechanical faults, hidden damages, or required significant maintenance shortly after purchase. A few other people also felt that addressing warranty concerns, handling unexpected service costs, or contacting customer support teams after buying was quite challenging.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable during their visits. Reviewers... See more

Service

Clients share positive opinions on service, highlighting helpful staff and smooth purchasing processes.... See more

Product

Customers consistently note ambiguous experiences with product quality, expressing both high satisfaction and... See more

Customer service

Customers had positive experiences with customer_service, noting that staff were consistently honest,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the smooth, stress-free, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall the buying experience was positive, with helpful staff eager to solve any problems. However the car appeared to not have been properly checked over for any damage (which was more than just 'co... See more

Rated 5 out of 5 stars

Visited both the Norwich & Ipswich branches in the past 2 days. Test driving one car in Norwich & then a higher spec model in Ipswich, which I ultimately bought. Both Austin in Norwich & Rob in Ipswic... See more

Rated 5 out of 5 stars

Chris in Norwich was incredibly patient while we tested several cars over a couple days. When we found a car to test at the Ipswich branch, he arranged to have it moved to Norwich to save us travellin... See more

Rated 5 out of 5 stars

Brilliant service from Jaden. Went for one car came out with another - totally happy. No pressure to buy, just information and given space to think. Very knowledgeable and reassuringly cars are... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.

Our promise to you

Written by the company

We are committed to our customers!
Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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Replied to 54% of negative reviews

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4.4

All reviews

(5,301)

553 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Harry

Fantastic experience from start to finish with Harry S. Cannot recommend him enough. Friendly, approachable and explained everything thoroughly, giving me the opportunity to ask any questions. Gave me space to look around and test drive the car and didn’t pressure me into buying any add on packages. Very professional salesman while providing a personable service. Highly recommend to others.

25 July 2026
Rated 5 out of 5 stars

Hammond Car feedback

We found buying a car through Hammond Cars very quick, friendly and extremely professional. The guys in the office are very polite and helpful. We would recommend them to everyone.

20 July 2026
Rated 5 out of 5 stars

Very professional

After calling Hammond cars we was greeted on the phone with Ethan who was very polite and professional.
I arranged to make a deposit so my wife and I could go view the car . I had trouble with my bank was saying there was a delay in payments going out but Ethan said that was no problem he would have a word with the manager and have the car removed from the website which only took about 15 minutes in total.

Upon arrival Ethan was quickly over to us greeting us at the door of their premises in a very professional manner.
We then straight away headed over to the car where he handed us the keys . He answered all our questions in a polite and professional way I couldn't fault the lad .
Unfortunately the car wasn't for us which was no fault of Ethan and he was completely unstable about our reasons . There was no pushing the car on us like some forecourts do .so to round things off our experience with Hammond cars and Ethan was at a very high standard I would highly recommend them if you're interested in one of their cars .

Hopefully one day we will do business with you and a massive thanks to Ethan 10/10 5*

27 July 2026
Rated 4 out of 5 stars

Good, though room for improvement

Overall the buying experience was positive, with helpful staff eager to solve any problems. However the car appeared to not have been properly checked over for any damage (which was more than just 'cosmetic'), and no info or advance warning was provided prior to traveling a long way to collect car. However a small refund was made for the split in the rear bumper which helped to soften that unpleasant surprise. Otherwise, all good, and I love the car.

8 July 2026
Rated 5 out of 5 stars

Visited both the Norwich & Ipswich…

Visited both the Norwich & Ipswich branches in the past 2 days. Test driving one car in Norwich & then a higher spec model in Ipswich, which I ultimately bought. Both Austin in Norwich & Rob in Ipswich were friendly, helpful & patient during my visits. I was not put under any pressure to buy at anytime. During my longer visit at Ipswich, while paperwork was completed, we were regularly asked if we'd like drinks etc. All the admin was completed very smoothly & explained very clearly. Best of all, so far, I love my new car.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Would 100% Recommend

The agent, Stan, was great. Experienced, friendly and knowledgable. Gave honest answers to all of my questions and was a massive help in choosing my vehicle. He even made me a coffee whilst we wrapped up the paperwork.

After a nightmare experience with another garage, I sent my new car from Hammond’s for a full inspection after purchase to avoid repeating any potential future problems that I had with the previous dealer. And to put my mind at rest.

I was happy to find that my car was in absolutely great condition. Just as promised. It went some way to restoring my faith in the car industry.

Also, great selection of vehicles.

18 July 2026
Rated 5 out of 5 stars

First class service

First class service. Staff helpful and knowledgeable, no pressure to make a sale, answered all questions.
Not first time purchasing from Hammond Cars and am sure will not be the last. Thank you all very much

20 July 2026
Rated 5 out of 5 stars

Hammond Cars Great Yarmouth, Norfolk.

We recently bought a car from Hammond Cars at Great Yarmouth. We had excellent service throughout.
The car was driven over from their Norwich branch saving us the trip as Great Yarmouth is closer to our home.
The staff are lovely and very knowledgeable. All questions answered and we were very confident buying from them. Thanks especially to Holly and Alfie.

16 July 2026
Rated 5 out of 5 stars

Amazing!

This is our 3rd car purchased from Hammond. Always been so relaxed and never pushy. Our 2nd car did have a problem after purchasing but Hammond covered it under the warranty with no issues at all. Even recommend Hammond’s to my colleague who recently purchased a Qashqai and is very happy!
We’ve had the pleasure of dealing with Craig at the Yarmouth and Norwich branch and cannot fault the whole process! Thank you Craig once again!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Jayden at Hammond Great Yarmouth

Me and my partner originally came to Hammond Cars in Great Yarmouth just to have a look at the cars on the forecourt as we were shopping around. We were approached by Jayden who was very friendly and after I mentioned we were interested in an electric Mokka he offered to get the keys for one and pull it out for us so we could have a proper look around and inside. I asked about a test drive and Jayden explained how easy it was to sort out and within 15 minutes we were out test driving what ended up being our new car!

Jayden was very helpful from start to finish and was patient with all of our questions as we were new to electric cars so had a lot to find out. At the end of the whole purchase process which went very smoothly Jayden drove me to a nearby post office so I could sort out the road tax!

We would definitely recommend Hammond Cars in Great Yarmouth to anyone that is in the market.

8 July 2026
Unprompted review

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