Overall the buying experience was positive, with helpful staff eager to solve any problems. However the car appeared to not have been properly checked over for any damage (which was more than just 'co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Visited both the Norwich & Ipswich branches in the past 2 days. Test driving one car in Norwich & then a higher spec model in Ipswich, which I ultimately bought. Both Austin in Norwich & Rob in Ipswic... See more
Given space to browse but offers of help by all staff when we arrived. Able to see as many cars as we wanted albeit one at a time (assume for security?) very quick to sort out a test drive and encoura... See more
Company replied
Brilliant service from Jaden. Went for one car came out with another - totally happy. No pressure to buy, just information and given space to think. Very knowledgeable and reassuringly cars are... See more
Company replied
Company details
Written by the company
Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Our promise to you
Written by the company
- We are committed to our customers!
- Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Contact info
Helen House, Chequers Road, NR15 2WZ, Norwich, United Kingdom
- 01493 742920
- hammondcarsuk.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An excellent experience from start to…
An excellent experience from start to finish! The sales guys couldn't have been more friendly or helpful and there was absolutely no pressure into buying a car. Will definitely use again in the future. 5 stars 🙂
3 April 2026
Reply from Hammond Cars
Thank you so much for your fantastic review!
We’re delighted to hear you had an excellent experience from start to finish. It’s great to know our team made you feel welcome and supported, without any pressure — that’s exactly how we want every customer to feel.
We really appreciate your kind words and your 5-star rating. We look forward to welcoming you back in the future — enjoy your new car! 🙂
Quick reliable service
Quick reliable service
Shame I couldn’t get more fuel for the car I bought when I had a full tank with the one I had , still a reliable service all round.
3 April 2026
Reply from Hammond Cars
Thank you for your review!
We’re really pleased to hear you found our service quick and reliable — that’s exactly what we aim to provide.
We also appreciate your feedback regarding the fuel. We understand your point, and it’s something we’ll certainly take on board as we’re always looking for ways to improve our customer experience.
Thanks again for your feedback, and we hope you enjoy your new car!
Reply from Hammond Cars
Thank you for your great review!
We’re delighted to hear you found our service polite and efficient, and that you’re happy with your car. Your feedback means a lot to us.
Wishing you many happy miles in your new vehicle, and we hope to see you again in the future!
Benji was very helpful made us feel…
Benji was very helpful made us feel very welcome did not push us at all told us to take our time and make sure that it was the the right car for us, would fully recommend them.
3 April 2026
Reply from Hammond Cars
Thank you for your kind review!
We’re delighted to hear that Benji made you feel so welcome and supported throughout your visit. It’s really important to us that our customers feel comfortable and never pressured, so it’s great to know he gave you the time and space to make the right decision.
We truly appreciate your recommendation and hope you enjoy your new car. If there’s anything else we can help with in the future, please don’t hesitate to get in touch!
Hammond Cars buying experience
Hammond Cars has a very large stock of used vehicles. I am sure that most car seekers will find a model to suit them. The staff are very friendly and willing to discuss customer needs. Cars are AA tested and given a full assessment of condition. Prices are reasonable and warranties are available. I was happy with my car buying experience. Just one complaint: the ceiling in the customer area is very reflective and the noise level gets very high - sometimes I could not make out what the salesman was saying to me. I think some sound deadening panels would be a good idea.
30 March 2026
Reply from Hammond Cars
Thank you for taking the time to leave such a detailed review.
We’re really pleased to hear that you were happy with your car buying experience and that our range of vehicles, pricing, and team made a positive impression. It’s great to know our staff were able to support you in finding the right car and that our preparation standards gave you confidence.
We also really appreciate your feedback regarding the noise levels in the customer area. That’s a very helpful observation, and we understand how this could make conversations more difficult at times. Your suggestion about sound deadening panels is noted, and we’ll certainly look into ways we can improve the environment for a more comfortable experience.
Thank you again for your feedback and for choosing Hammond Cars — we hope you enjoy your new vehicle!
Waited just over two weeks for a car to…
Waited just over two weeks for a car to appear that they were advertising at their Ipswich branch.
Thoroughly disappointed with its condition, poor paintwork and filthy front seats.
Originally advertised at £5900 the price now is £6500 seems like it’s risen by £100 every two days.
Apparently exploiting the Middle East conflict for economical vehicles.
I think it’s ethically wrong of this company, if it was good value at the original price why add to peoples money miseries with what’s going on in the world.
23 March 2026
Unprompted review
Reply from Hammond Cars
Thank you for your feedback. We’re genuinely sorry to hear about your experience and that the vehicle did not meet your expectations when you visited our Ipswich branch.
We understand how frustrating it must have been to wait for the car to arrive, only to find its condition disappointing. Cleanliness and presentation are standards we take seriously, and your comments about the paintwork and interior have been noted and will be shared with the team so we can address this internally.
Regarding the pricing, vehicle prices can fluctuate based on market conditions, preparation costs, and demand. However, we want to reassure you that we do not adjust prices in response to global events in the way you’ve described. We appreciate how the changes may have appeared and understand your concerns around fairness and transparency.
Your feedback is important to us, and we would welcome the opportunity to discuss this further and try to restore your confidence. Please feel free to contact us directly so we can look into your experience in more detail.
Pleasant experience
Pleasant experience, great service from Benji. Very helpful, very happy 👍
28 March 2026
Reply from Hammond Cars
Thank you so much for your kind words! We're delighted to hear you had a pleasant experience and that Benji provided such helpful service. We'll be sure to pass on your feedback to him. We really appreciate your support and hope to see you again soon! 👍
Was very welcoming from the start
Was very welcoming from the start. George was great help throughout the whole process of buying the car. Would highly recommend to anyone.
28 March 2026
Reply from Hammond Cars
Thank you for your wonderful feedback! We're so pleased to hear you felt welcomed from the start and that George was a great help throughout your car-buying journey. We'll be sure to pass along your kind words to him. Your recommendation means a lot to us—enjoy your new car, and we hope to see you again in the future!
Place to go the buy a car
Brilliant staff—quick, attentive, and couldn’t fault their service. They made the overall experience smooth and were very helpful throughout.
However, the policies they have to follow aren’t ideal. There’s no flexibility on pricing or discounts, even when there are issues with the vehicle that need addressing, which is a bit disappointing. Additionally, the valeting lacks attention to detail, as they tend to focus only on visible areas and overlook hidden spots although they sorted the water marks on the headlining.
Overall, great customer service from the team, but the lack of flexibility and finer attention to detail takes away from the experience. I’d still consider returning, but with some reservations.
27 March 2026
Reply from Hammond Cars
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that you found the team to be quick, attentive, and helpful, and that they made your overall experience a smooth one—that means a lot to us.
We also truly appreciate your honest comments regarding our pricing policies and vehicle preparation. We understand how frustrating a lack of flexibility can feel, especially when there are concerns that need addressing, and your feedback has been noted. Likewise, we’re sorry to hear that the valeting didn’t meet expectations in terms of attention to detail, although we’re glad the team were able to resolve the issue with the headlining.
Your comments are invaluable in helping us improve both our processes and the finer details of our service. We’re grateful for your recommendation of the team, and we hope that, despite your reservations, we’ll have the opportunity to provide you with an even better experience in the future.
I purchased a car from Hammond Cars…
I purchased a car from Hammond Cars Ipswich and had excellent service Darnell was helpful went through all the details and there was no pressure selling when trying to purchase the car
Stuart W
24 March 2026
Unprompted review
Reply from Hammond Cars
Thank you for your kind feedback, Stuart!
We’re delighted to hear you had an excellent experience with us at Hammond Cars Ipswich. It’s great to know that Darnell was so helpful, took the time to go through everything clearly, and made the process comfortable with no pressure.
We really appreciate you choosing us for your car purchase and hope you’re enjoying your new vehicle. If there’s anything we can help with in the future, please don’t hesitate to get in touch!
Reply from Hammond Cars
Thank you for your great review!
We’re so pleased to hear you received excellent service and that you’re thrilled with your car—that’s exactly what we aim for. Wishing you many happy miles ahead, and we look forward to seeing you again in the future!
⭐ Exceptional Customer Service – Highly Recommended
I recently purchased a car from Hammond Cars Ipswich and had an excellent experience throughout. Mr Darnell provided a high level of service—professional, attentive, and genuinely focused on my requirements. He took the time to present suitable options and ensured I was comfortable with my choice.
The test drive was well organised, and the entire process was handled efficiently and without pressure. I was particularly impressed that everything was completed on the same day, making the experience seamless and convenient.
Overall, a very professional and pleasant service. I would highly recommend Hammond Cars Ipswich, especially Mr Darnell, to anyone looking for a reliable and customer-focused car buying experience.
25 March 2026
Unprompted review
Reply from Hammond Cars
Thank you for taking the time to share such a positive review.
We’re delighted to hear that you had an excellent experience with us at Hammond Cars Ipswich. Providing a professional, attentive, and customer-focused service is something we take great pride in, so it’s especially rewarding to know that Darnell was able to support you so effectively throughout your car-buying journey.
It’s great to hear that you felt comfortable and well-informed when choosing your vehicle, and that the test drive and same-day process helped make everything smooth and convenient for you. We aim to make every step as straightforward and pressure-free as possible.
Your recommendation means a great deal to us, and we truly appreciate your kind words. We hope you enjoy your new car and look forward to assisting you again in the future.
My new Renault Clio
Oscar was really pleasant and friendly guy who gave us all the information than we needed, also helped massively with the process of buying a car on my own. So I would thoroughly recommend Oscar.
20 March 2026
Unprompted review
Reply from Hammond Cars
Thank you so much for your kind words and for taking the time to leave this review. We're delighted to hear that Oscar made such a positive impression and was able to support you throughout the process—especially when buying a car on your own, which can feel like a big step.
Providing clear information and a friendly, helpful experience is exactly what we aim for, so it’s great to know Oscar delivered on that. We’ll be sure to pass along your feedback to him.
Congratulations on your new car, and thank you again for your recommendation! 🚗
Hi yes the staff was helpful went…
Hi yes the staff was helpful went through details about the car I was looking at he was very helpful.
17 March 2026
Reply from Hammond Cars
Thank you for your kind feedback! We’re really pleased to hear that our team was helpful and took the time to go through all the details of the car with you.
Providing clear information and support is very important to us, so it’s great to know you had a positive experience. We truly appreciate you taking the time to share your review and hope to assist you again in the future!
Reply from Hammond Cars
Thank you for your lovely feedback! We’re delighted to hear you received excellent and friendly service.
We really appreciate you taking the time to share your experience and hope to see you again in the future!
Great experience!
Recently brought my new car and part exchanged my old car. The whole time we were there, everyone was friendly and professional. Thankyou to Stan for accompanying me on my test drive & completing all the paperwork! Thanks to the other lad who done a great job on cleaning it up before we went home :)
19 March 2026
Reply from Hammond Cars
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience with us while purchasing your new car and part exchanging your old one.
It’s great to know that the team made you feel welcome and looked after throughout your visit. We’ll be sure to pass on your kind thanks to Stan for the test drive and paperwork, as well as to our team member who prepared your car to such a high standard before you drove away.
Congratulations on your new car, and thank you again for choosing us! 🚗
Reply from Hammond Cars
Thank you so much for your kind words! We’re really glad to hear you found our team helpful and patient—that’s exactly the experience we aim to provide. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate your feedback!
Served by Benji was really good and…
Served by Benji was really good and patient, drove away happy with my new car
17 March 2026
Reply from Hammond Cars
We’re delighted to hear that Benji provided such a great experience and took the time to ensure everything went smoothly for you. It’s fantastic to know you drove away happy with your new car—that’s exactly what we aim for.
We’ll be sure to pass your lovely feedback on to Benji. Enjoy your new car, and please don’t hesitate to reach out if there’s anything else we can help with in the future!
I made enquiries for a car
I made enquiries for a car was given the keys to have a look round the vechile. I liked what I saw then went back to the sales rep suggested to rake it out for test drive which I duly did. I then arranged to go to my bank to do a bank transfer which was done very quickly went back to the salesman who then assisted me in new ownership and taxing the car arranged insurance so that I could drive it away. There was no pressure
To buy and everything went smoothly the sales representative was a gentleman very considerate and very helpful.
13 March 2026
Reply from Hammond Cars
Thank you so much for your wonderful review!
We’re delighted to hear that your experience with us was smooth and enjoyable from start to finish. It’s great to know you felt comfortable exploring the vehicle at your own pace, and that the test drive, purchase, and handover process all went seamlessly.
We’re especially pleased that our sales representative made such a positive impression—providing helpful, considerate service without any pressure is exactly what we strive for.
We truly appreciate your feedback and hope you enjoy every mile in your new car. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Reply from Hammond Cars
Thank you for your kind words!
We’re really pleased to hear you found our team friendly and helpful, and that our range of cars stood out to you. Providing great service alongside quality vehicles is what we aim for every day.
We truly appreciate your feedback and hope to see you again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.