I would like to thank Chris for all his help while buying my current car, as he was patient and friendly throughout the entire process. He gave me the advice I needed and made everything go smooth... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Our promise to you
Written by the company

- We are committed to our customers!
- Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Contact info
Helen House, Chequers Road, NR15 2WZ, Norwich, United Kingdom
- 01493 742920
- hammondcarsuk.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sorted the cost of the a/c as the rac…
Sorted the cost of the a/c as the rac cover was a third of the cost.
Managed to get a new car today Alex was…
Managed to get a new car today Alex was very helpful and patient with me.. made my day a lot easier.. massive thanks
Buying a car from Hammond Cars at Longwater
A fairly painless experience trading in our old car & getting a new to us one. Hassan was very helpful & there was none of the usual sales rubbish. I would recommended using Hammond.
Picked an e-tron Quattro: great customer service.
Picked an e-tron Quattro. The price really impressed me. Love the car and had help securing the car from Hammond. Great customer service. Really quick as well.
Very helpful in advising us on getting…
Very helpful in advising us on getting an electric car and assuring our concerns
Buying my first car - Hammonds Cars Norwich branch
I would like to thank Chris for all his help while buying my current car, as he was patient and friendly throughout the entire process. He gave me the advice I needed and made everything go smoothly. My thanks also go to the other two colleagues who assisted me during that time; they were all brilliant.
I am only taking off one star because Hammonds advertised cars online that were not yet on site (despite the advert stating the vehicle was already at the branch), which meant I had to wait a while before I could take a test drive. Additionally, I would recommend that the dealership carries out more thorough checks on sales vehicles, as a couple of them had mechanical issues during the test drives.
Overall, it was a very positive buying experience. I’m happy with the car so far and look forward to enjoying it for years to come.
When buying a car from hammonds please…
When buying a car from hammonds please do not waste our money on the extended warranty. Its not worth it. NO matter what it is they will not get the problem fixed. They are quite enough to take the money. But they will never pay out AVOID AVOID
Had an amazing experience from going to…
Had an amazing experience from going to look at a car to purchasing the car with Rob. He was amazing from start to finish. Highly recommended
Great service - Great Yarmouth Branch
Really helpful, friendly and professional service from start to finish. Unlike some other car dealerships, I didn’t have to wait a week to get my car after purchasing it, which was a huge bonus.
I’m really happy with my new car and the whole experience was so easy and straightforward. I would definitely use this company again in the future and would happily recommend them to others.
Great Customer service when purchasing…
Great Customer service when purchasing a car. Would definitely use again.
Excellent service
Chris was extremely patient and understanding with my husband and I.
He made the whole process of buying my lovely car easy.
He was a real pleasure to deal with.
It was a very good experience as the…
It was a very good experience as the sales person was really helpful and answered all questions helpfully. He arranged a test drive and handled all the paperwork and we were able to drive the car away on the same day.
A service led experience.
When I arrive to a car dealership I expect to be met with a focus on providing an impartial service which is EXACTLY what Hammond Cars presented to me. No "salesmanship" which is all too common in the industry. Craig was a great ambassador for Hammond Cars and got me through the buying process in a single sit down session.
Buying a second hand car is not easy by…
Buying a second hand car is not easy by any means. Hammonds were great and made the whole process from looking at vehicles to testing them as easy as it could be. They seem to have a terrific choice of makes and all at competitive prices with, what was my top priority, low mileage. Benji, who I dealt with was, was a pleasure. I had an issue with one of the key fobs but Hammonds sorted that easily with no fuss. An easy 5 stars.
I bought my Seat Ateca from Hammond…
I bought my Seat Ateca from Hammond Cars in Norwich, Ethan was very helpful.
Would come for another car again.
Thank you
Really easy to deal with
Really easy to deal with. Friendly knowledgable staff. Great variety of stock.
Kurtis of Hammonds Norwich made the…
Kurtis of Hammonds Norwich made the purchase of my son's first car smooth & hassle-free, and was able to answer all our queries in a friendly but professional manner.
Would definitely recommend if you are looking for a nearly new, quality condition vehicle at a competitive price.
Great selection of cars
Great selection of cars, helpful and friendly staff. No pushy sales.
Relaxed atmosphere
Relaxed atmosphere. Nothing was too much trouble to sort. Quick and easy transaction. Kurtis was very helpful, informative and welcoming. Would definitely recommend to anyone.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
