We had a broken front door lock and a swollen wooden door which was almost impossible to open. An initial phone call was dealt with very efficiently and Ross visited the next morning. The lock was r... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely brilliant. Called on Friday for non urgent job and Ross was here bright and early Monday morning. Completed work and went above to check all was good. Asked for quote for back door too and... See more
Prompt and efficient work, with great service quality. The locks on the security shed and front door had seized and could no longer be opened. Due to the nature of the security lock on the shed, the l... See more
Company replied
The Yale on my back door had completely broken and I couldn't remove it myself. I called Hames and had an appointment within 2 hours. Ross replaced the lock for me and has done an excellent job. Neat... See more
Company replied
Company details
Written by the company
Reliable, Credible, and Professional Locksmith Services Covering South East Kent. Lock Repairs, Upgrades And Replacements . No Callout Charge. (No Vehicles)
Contact info
Kent, United Kingdom
- 07713118306
- info@hamesandsons.co.uk
- hamesandsonslocksmiths.co.uk
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
We can’t recommend Hames & Sons highly enough.
Ross was punctual, professional, and clearly knew exactly what he was doing. We’d previously had another locksmith out who charged £50 and wasn’t able to resolve the issue, which was frustrating and left us no further forward.
Ross quickly identified that there was a fault with the gearbox and also explained that our existing setup was unusual for a composite door, as it had a mortice-style lock where a standard cylinder system should be. He talked us through everything clearly and recommended converting it to a proper uPVC/composite door gearing system with a new handle and cylinder.
The work was carried out efficiently and to a high standard, and the door now operates exactly as it should — smooth, straightforward, and reliable.
Really honest, knowledgeable, and a pleasure to deal with. If you need a locksmith who actually understands door mechanisms and fixes the problem properly, Ross is your guy.
Thanks
Seth
Broken Front Door Lock
We had a broken front door lock and a swollen wooden door which was almost impossible to open. An initial phone call was dealt with very efficiently and Ross visited the next morning.
The lock was replaced and now functions as it should. The side of the door was expertly sanded down and now opens smoothly. We cannot recommend Ross highly enough: we had an excellent service, delivered with a smile!
Replacement of broken lock
The Yale on my back door had completely broken and I couldn't remove it myself. I called Hames and had an appointment within 2 hours. Ross replaced the lock for me and has done an excellent job. Neat work, very polite and friendly. I would definitely recommend.

Reply from Hames and Sons Locksmiths
Fixed the problem with the failing …
Fixed the problem with the failing lock on our uPVC door. Prompt, polite and very knowledgeable. Thanks so much.

Reply from Hames and Sons Locksmiths
The uPVC door wouldn't open on our…
The uPVC door wouldn't open on our conservatory. Rang Hames and Sons and within 2 hours Ross had fixed the problem and we had a working door. Fantastic service. Thankyou.
Lock issue
Very polite, great service. I would recommend Hames & Sons to all my family and friends. They were on time and sorted my door out quickly thank you .

Reply from Hames and Sons Locksmiths
Very professional and prompt service…
Very professional and prompt service would 100% reccomend
Absolutely brilliant
Absolutely brilliant. Called on Friday for non urgent job and Ross was here bright and early Monday morning. Completed work and went above to check all was good. Asked for quote for back door too and as quote was good and he had relevant equipment needed all was sorted within a couple of hours. Excellent value, lovely human and very knowledgeable. Very happy with the work and will recommend to anyone that needs his expertise
Back door wasn’t closing properly…
Our back door wasn’t closing properly as there seemed to be a problem with it catching. The problem was identified and explained thoroughly and then repaired efficiently. Thank you for a great service!

Reply from Hames and Sons Locksmiths
Needed a front door lock changed on a…
Needed a front door lock changed on a recently purchased property ( had previously been rented out). Rang and spoke to a lovely lady who arranged for a very helpful young man to visit within the hour. Excellent service and reasonable rates

Reply from Hames and Sons Locksmiths
Would recommend without hestation
Good communication. Clear pricing. Polite and friendly service. Would recommend without hesitation.

Reply from Hames and Sons Locksmiths
Lock to front door failed
Lock to front door failed. Contacted Hayes and they attended first thing next day at the time they said they would.
All sorted with new lock in quick time with no mess.
Highly recommended.

Reply from Hames and Sons Locksmiths
Change of lock…
Lovely friendly lady who phoned to let me know the locksmith is running late. Friendly guy who fitted my lock. Reasonable price not too expensive.

Reply from Hames and Sons Locksmiths

Reply from Hames and Sons Locksmiths
Locksmith
Arrived on time, found the cause of our jammed door lock, explained the cost, a polite and a nice guy, no problems, yes I would use them again.

Reply from Hames and Sons Locksmiths
Prompt and efficient work
Prompt and efficient work, with great service quality. The locks on the security shed and front door had seized and could no longer be opened. Due to the nature of the security lock on the shed, the locksmith feared he would only be able to destructively open it. However miracles were performed and the lock was removed with no structural damage to the door or handle. On top of that he freed up the mechanism of a UPVC front door that hadn't been used in about 15 years and diagnosed issues with our rear door. Both were fully resolved and the rear door was left feeling like new.

Reply from Hames and Sons Locksmiths
Great service
Great service. Speedily efficient and really happy with service

Reply from Hames and Sons Locksmiths
Highly Recommended
I contacted this locksmith (found via Google search) because I needed a new lock on my front door. He arrived on time and did an excellent job. Very friendly, quality service, at a very reasonable price.

Reply from Hames and Sons Locksmiths
A very good service overall
A very good service overall. He arrived on time and was very polite. He got the work done quickly and in a professional manner. All the parts were available so the work could be completed then and there.

Reply from Hames and Sons Locksmiths
Brilliant!
Thanks so much to Ross for his swift attendance and dealing with everything that we needed in a very professional and rapid fashion. I can thoroughly recommend Hames & Sons Locksmiths!

Reply from Hames and Sons Locksmiths
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







