Hames and Sons Locksmiths Reviews 27

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We had a broken front door lock and a swollen wooden door which was almost impossible to open. An initial phone call was dealt with very efficiently and Ross visited the next morning. The lock was r... See more

Rated 5 out of 5 stars

Absolutely brilliant. Called on Friday for non urgent job and Ross was here bright and early Monday morning. Completed work and went above to check all was good. Asked for quote for back door too and... See more

Rated 5 out of 5 stars

Prompt and efficient work, with great service quality. The locks on the security shed and front door had seized and could no longer be opened. Due to the nature of the security lock on the shed, the l... See more

Company replied

Rated 5 out of 5 stars

The Yale on my back door had completely broken and I couldn't remove it myself. I called Hames and had an appointment within 2 hours. Ross replaced the lock for me and has done an excellent job. Neat... See more

Company replied

Company details

  1. Locksmith
  2. Emergency Locksmith Service
  3. Locks Supplier

Written by the company

Reliable, Credible, and Professional Locksmith Services Covering South East Kent. Lock Repairs, Upgrades And Replacements . No Callout Charge. (No Vehicles)


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

27 reviews

5-star
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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

We can’t recommend Hames & Sons highly enough.

Ross was punctual, professional, and clearly knew exactly what he was doing. We’d previously had another locksmith out who charged £50 and wasn’t able to resolve the issue, which was frustrating and left us no further forward.

Ross quickly identified that there was a fault with the gearbox and also explained that our existing setup was unusual for a composite door, as it had a mortice-style lock where a standard cylinder system should be. He talked us through everything clearly and recommended converting it to a proper uPVC/composite door gearing system with a new handle and cylinder.

The work was carried out efficiently and to a high standard, and the door now operates exactly as it should — smooth, straightforward, and reliable.

Really honest, knowledgeable, and a pleasure to deal with. If you need a locksmith who actually understands door mechanisms and fixes the problem properly, Ross is your guy.

Thanks

Seth

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Broken Front Door Lock

We had a broken front door lock and a swollen wooden door which was almost impossible to open. An initial phone call was dealt with very efficiently and Ross visited the next morning.
The lock was replaced and now functions as it should. The side of the door was expertly sanded down and now opens smoothly. We cannot recommend Ross highly enough: we had an excellent service, delivered with a smile!

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Replacement of broken lock

The Yale on my back door had completely broken and I couldn't remove it myself. I called Hames and had an appointment within 2 hours. Ross replaced the lock for me and has done an excellent job. Neat work, very polite and friendly. I would definitely recommend.

5 November 2025
Unprompted review
Hames and Sons Locksmiths logo

Reply from Hames and Sons Locksmiths

Hi Harriet, Thank you so much for taking the time to leave us a review. As a small business, we truly appreciate it.

Should you need any help in the future, don't hesitate to contact us at Hames and Sons Locksmiths.

Rated 5 out of 5 stars

Fixed the problem with the failing …

Fixed the problem with the failing lock on our uPVC door. Prompt, polite and very knowledgeable. Thanks so much.

29 October 2025
Unprompted review
Hames and Sons Locksmiths logo

Reply from Hames and Sons Locksmiths

Hi Mark,
Thank you so much for leaving us a 5 star review. As a small local family run business, It really does mean a lot to us.

If you need help with your locks in the future, you know where we are.

-Ross, Hames and Sons Locksmiths

Rated 5 out of 5 stars

The uPVC door wouldn't open on our…

The uPVC door wouldn't open on our conservatory. Rang Hames and Sons and within 2 hours Ross had fixed the problem and we had a working door. Fantastic service. Thankyou.

28 September 2023
Unprompted review
Rated 5 out of 5 stars

Lock issue

Very polite, great service. I would recommend Hames & Sons to all my family and friends. They were on time and sorted my door out quickly thank you .

21 June 2023
Unprompted review
Hames and Sons Locksmiths logo

Reply from Hames and Sons Locksmiths

Dear Lynne,

Thank you for taking the time to share your great review, it is much appreciated. Please do not hesitate to contact us again, should you ever need us again, we would be more than happy to help.

Kind Regards
Ghislane Hames

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Called on Friday for non urgent job and Ross was here bright and early Monday morning. Completed work and went above to check all was good. Asked for quote for back door too and as quote was good and he had relevant equipment needed all was sorted within a couple of hours. Excellent value, lovely human and very knowledgeable. Very happy with the work and will recommend to anyone that needs his expertise

13 February 2023
Unprompted review
Rated 5 out of 5 stars

Back door wasn’t closing properly…

Our back door wasn’t closing properly as there seemed to be a problem with it catching. The problem was identified and explained thoroughly and then repaired efficiently. Thank you for a great service!

22 April 2022
Unprompted review
Hames and Sons Locksmiths logo

Reply from Hames and Sons Locksmiths

Hi Mark,
Thank you for your great feedback! We're very pleased to know we could be of helpful service.
Should you ever need us again, we would be more than happy to help.

Kind Regards
Ghislane Hames
( Hames and Sons Locksmiths )

Rated 5 out of 5 stars

Needed a front door lock changed on a…

Needed a front door lock changed on a recently purchased property ( had previously been rented out). Rang and spoke to a lovely lady who arranged for a very helpful young man to visit within the hour. Excellent service and reasonable rates

6 February 2022
Unprompted review
Hames and Sons Locksmiths logo

Reply from Hames and Sons Locksmiths

Thank you, we really appreciate the 5 star review, as a small family run business, it really means a lot to us. Please keep us in mind for any locksmiths need you may need in the future. ( 07713118306 )

Kind Regards
Ghislane Hames

Rated 5 out of 5 stars

Would recommend without hestation

Good communication. Clear pricing. Polite and friendly service. Would recommend without hesitation.

2 July 2021
Unprompted review
Hames and Sons Locksmiths logo

Reply from Hames and Sons Locksmiths

Thank you Claudia, we really appreciate the 5 star review. Please keep us in mind for any locksmiths need you may need in the future.

Kind Regards
Ghislane Hames

Rated 5 out of 5 stars

Lock to front door failed

Lock to front door failed. Contacted Hayes and they attended first thing next day at the time they said they would.
All sorted with new lock in quick time with no mess.
Highly recommended.

3 June 2021
Unprompted review
Hames and Sons Locksmiths logo

Reply from Hames and Sons Locksmiths

Dear Cliff,

As a small family business we really appreciate the time you've taken out to leave us a 5 star review. If you have any further lock issues in the future, then please do not hesitate to contact us.

Kind Regards
Ghislane Hames

Rated 5 out of 5 stars

Change of lock…

Lovely friendly lady who phoned to let me know the locksmith is running late. Friendly guy who fitted my lock. Reasonable price not too expensive.

21 April 2021
Unprompted review
Hames and Sons Locksmiths logo

Reply from Hames and Sons Locksmiths

Hi Michelle,
Thank you so much for a lovely review, we really appreciate the 5 star rating. Please keep us in mind for any locksmiths need you may need in the future.

Kind Regards
Ghislane Hames

Rated 5 out of 5 stars

Excellent service

Very quick to repond and provided great service

21 April 2021
Unprompted review
Hames and Sons Locksmiths logo

Reply from Hames and Sons Locksmiths

Hi Martine,
Thank you so much for a lovely review, we really appreciate the 5 star rating. Please keep us in mind for any locksmiths need you may need in the future.

Kind Regards
Ghislane Hames

Rated 5 out of 5 stars

Locksmith

Arrived on time, found the cause of our jammed door lock, explained the cost, a polite and a nice guy, no problems, yes I would use them again.

2 March 2021
Unprompted review
Hames and Sons Locksmiths logo

Reply from Hames and Sons Locksmiths

Thank you so much for a lovely review, we really appreciate the 5 star rating. Please keep us in mind for any locksmiths need you may need in the future.

Kind Regards
Ghislane Hames

Rated 5 out of 5 stars

Prompt and efficient work

Prompt and efficient work, with great service quality. The locks on the security shed and front door had seized and could no longer be opened. Due to the nature of the security lock on the shed, the locksmith feared he would only be able to destructively open it. However miracles were performed and the lock was removed with no structural damage to the door or handle. On top of that he freed up the mechanism of a UPVC front door that hadn't been used in about 15 years and diagnosed issues with our rear door. Both were fully resolved and the rear door was left feeling like new.

1 March 2021
Unprompted review
Hames and Sons Locksmiths logo

Reply from Hames and Sons Locksmiths

Thank you so much for a lovely review, we really appreciate the 5 star rating. Please keep us in mind for any locksmiths need you may need in the future.

Kind Regards
Ghislane Hames

Rated 5 out of 5 stars

Great service

Great service. Speedily efficient and really happy with service

29 January 2021
Unprompted review
Hames and Sons Locksmiths logo

Reply from Hames and Sons Locksmiths

Thank you so much for a lovely review, we really appreciate the 5 star rating. Please keep us in mind for any locksmiths need you may need in the future.

Kind Regards
Ghislane Hames

Rated 5 out of 5 stars

Highly Recommended

I contacted this locksmith (found via Google search) because I needed a new lock on my front door. He arrived on time and did an excellent job. Very friendly, quality service, at a very reasonable price.

7 December 2020
Unprompted review
Hames and Sons Locksmiths logo

Reply from Hames and Sons Locksmiths

Thank you so much for a lovely review, we really appreciate the 5 star rating. Please keep us in mind for any locksmiths need you may need in the future.

Kind Regards
Ghislane Hames

Rated 5 out of 5 stars

A very good service overall

A very good service overall. He arrived on time and was very polite. He got the work done quickly and in a professional manner. All the parts were available so the work could be completed then and there.

26 November 2020
Unprompted review
Hames and Sons Locksmiths logo

Reply from Hames and Sons Locksmiths

Thank you so much for a lovely review, we really appreciate the 5 star rating. Please keep us in mind for any locksmiths need you may need in the future.

Kind Regards
Ghislane

Rated 5 out of 5 stars

Brilliant!

Thanks so much to Ross for his swift attendance and dealing with everything that we needed in a very professional and rapid fashion. I can thoroughly recommend Hames & Sons Locksmiths!

26 November 2020
Unprompted review
Hames and Sons Locksmiths logo

Reply from Hames and Sons Locksmiths

Thank you so much for a lovely review, we really appreciate the 5 star rating. Please keep us in mind for any locksmiths need you may need in the future.

Kind Regards
Ghislane

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