Halo Wheels Reviews 215

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the wheels and rims, noting their durability and excellent performance. Many people highlight the exceptional delivery service, describing it as fast, prompt, and well-packaged, with orders often arriving quicker than expected. The overall service experience is frequently commended, with consumers appreciating the helpful and responsive customer support. However, some customers have reported issues with product quality, specifically mentioning spokes coming loose, wheels separating at the seam, or tires arriving twisted, malformed, or with damaged sidewalls. A few other people also felt that while the company's service was good, the delivery experience was poor due to courier issues.

What people talk about most

Product

Clients share positive opinions on product quality and performance. Many reviewers praise the excellent... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and prompt... See more

Quality

Consumers generally find the quality of products to be positive. Many reviewers praise the high quality of... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent and... See more

Order

Reviewers mention positive feedback about their orders. Customers consistently report a smooth ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

T2 wheel built with spin doctor hub , arrived quickly and undamaged very well packaged. wheel now done 5000 miles (off road) . spokes all still tight, colour (black) has worn off the brake surface bu... See more

Rated 5 out of 5 stars

Great delivery service. Fitted to a Giant Roam 1 to use for bikepacking. Just completed a day ride on mixed tarmac and Sustrans hardpack, worked very well on both in dry weather. I'm not intending to... See more

Rated 5 out of 5 stars

Ive tried hunt , hope and various dt Swiss wheels and Halo is just in another league ! Tyre seats with ease , no tools needed and tubeless sets up first time with a standard pump . The supadrive hub m... See more

Rated 5 out of 5 stars

I bought a drove line dynamo wheel and this is my second. The rim is well made and finished well, it sets off my bike nicely. This is my second purchase of this wheel so I have a little long term expe... See more


Company details

  1. Bicycle Store
  2. Bicycle Wholesale

Information provided by various external sources

Award winning, hand built wheels covering a huge range of disciplines including mountain bike, road, fixed gear, BMX race, gravel, cyclo-cross and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

215 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great that Halo still keep making parts suitable for older bikes

2nd rim from Halo. This time to re-build front wheel on mid-1990's MTB with rim/cantilever brakes. Previous (identical) rim, for back wheel re-build in 2020, still looks good. As for 1st rim, will probably buy spokes later when I've confirmed the ERD.
No problems with supply/delivery/etc from Halo.

3 January 2025
Rated 5 out of 5 stars

Great service and products

Ordered on new year's day not expecting the order to come very quickly. It was dispatched the next day! Above and beyond what I expected. Big fan of the products. Used them for all my wheel builds and will continue to do so.

1 January 2025
Rated 5 out of 5 stars

excellent customer service

I received my skewers but unfortunately one was bent.

I submitted a review on trustpilot and was contacted by halo wheels who arranged a next day replacement set.

Impressive as I was not expecting any response.

31 December 2024
Halo Wheels logo

Reply from Halo Wheels

Hi Martin,

Thank you for your order and I'm very sorry for the issue that you've experienced. Please can I ask you to email us at contact@halowheels.com with some pictures of the skewers?

Many thanks,

Jack

Rated 5 out of 5 stars

Halo Wheels shine In a dark world!

In a dark world where everything bike wheels is black what a revelation my silver Halo Vapour 35s are! The quality looks fantastic, can't wait to get them on the bike, just beautiful. Packaging was absolutely superb, very little chance of damage. And to have my order fulfilled and delivered around Christmas/New Year so quickly was an unexpected bonus.

25 December 2024
Rated 5 out of 5 stars

brilliant service

emailed asking about an out of stock wheel set, jack had a fresh set of wheels built for me within 1 day and had them delivered the day after. cracking service, and cracking set of wheels.

29 November 2024
Unprompted review
Rated 4 out of 5 stars

Excellent

Prompt, simple, easy. Nothing more to say really but what more could one expect? Exactly what I needed and very happy

19 October 2024
Rated 4 out of 5 stars

Service good, shipping need small improvement

Service good, items well packed and delivered in perfect condition.
I recommend to pay attention to the tracking number; for extra UK shipping, when the pack is carried by more than one courier, it is important to provide all the tracking numbers, including the last courier who will delivery to the customer.

28 September 2024
Rated 5 out of 5 stars

First class customer service

First class customer service, no hesitation to deal with any queries I had quickly and with a great knowledge

items I ordered were well packed and arrived promptly

19 September 2024

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