Amazing customer service
I was looking for a credit card solution to get access to some of the LLM’s that are not available in HK and cannot be accessed via VPN. I checked 10 different virtual card options - and HaloCard was the only one that offered a billing address option that was outside of my region and where I didn’t need to use crypto currency to top up the card or needed to be a registered company to sign up. The whole application for the card happened within 24hours.
But by far the reason why I would recommend HaloCard is the customer focus approach they have. I was initially hesitant to sign up worried that the company would be non responsive but Edward has responded to every single one of my questions in less than 15min of me sending the question via chat and went above and beyond what I needed help with. In addition, I had 1 transaction that didn’t go through for some reason and I forgot about it but the team investigated the problem and got it fixed right away.
I can’t describe how impressed I have been with what great customer service and fast responsiveness they have provided. HaloCard has been super reliable in terms of making transactions, I have only have 1 issue with 1 provider where the transaction didn’t go through and the team had fixed the issue for that right away.
Reply from Halocard
Dear Kim, I can only say how much of a pleasure it was helping you find a solution for your payment conundrum. You were curious, patient, kind and also really helpful with some excellent feedback on how we can improve Halocard and work with even more wonderful users like yourself. Thanks for being such a wonderful customer and human being, and for taking the time to share you feedback here 💚 -Ed.