Halo ARC Reviews 

It took multiple calls, days of rearranged plans to finally get my car fixed after the door handle fell off after the repair.
That was frustration enough, but then I reviewed the telematics from my tracker and discovered that the car has been driven in excess of the speed limit, was off the premises during repair and out of 100 points, the journeys were rated at 0, 0 and 6 points.
You trust the car to be looked after, not used like a joy rider.
Halo's response - nothing.

Very good staff and good delivery service

The company kept me informed throughout. The people I dealt with were extremely helpful and courteous. My car was returned in immaculate condition. The damage fixed perfectly. The car very clean.

Excellent customer service and high quality service

Car went away for repair. Delivery - comms during repair - no issues with those.

Upon it's return I had a quick look and asked the guys what exactly had been done to it because there were a few issues. i.e. had they replaced panels, dent pulled them etc. They didn't know. Said there would be an email explaining. There hasn't been to my knowledge.

My wife received a call to ask whether we were happy - she directed them to me and I missed the call. Tried returning it and I've had 3x unanswered attempts to get through to the Bristol site.

Long story short, they repaired an overextended door. The repaired door looks ok to the untrained eye, but it's not been bent back into shape fully, it's about 5-10mm out at the top and the bottom of the door. So the Car's lines don't look right. Most concerningly, this means the external door seal doesn't meet the door along the top edge. Hard to review whether this impacts it's waterproofing in the middle of the hottest July on record.

Further, the car had a small area of pre existing flaking paint work down to the primer on the front bumper at the wheel arch, I've cleaned around this for over a year and never had issue with making it worse. This small area is now about 4x the size when the car is returned. I can only assume because they've either been jet washing the car to within an inch of it's life or mechanically polishing it. I can accept this, but it's into the realms of careless, and when considered with the rest of the work, It could have been better. The result is just lacking in a bit of care and attention.

Further, the front wing has some lumps on the paintwork, like someone's painted over an area of rust. Which is why I'm interested in exactly what has been done to fix the car.

Very impressed with them done. The car perfect kept me in touch with the upkeep of a repairs, recommend them

Excellent customer service from start to finish
Halo collected the vehicle from our home and the garage at Bristol kept us informed at every stage
They returned the vehicle to our home address and the repair work is completed to a high standard.
Impressed and grateful.

I had an excellent service from Bansi and Bruno, from Harrow. Thanks to Bruno , the repair work was done on schedule. Bansi was very professional and helpful. He came and took the car away for works and brought it back all shiny clean from outside and inside, as promised on time. He is very pleasant and courteous. Made us happy. Work was very satisfactory.
Customer relationship staff, Maddie, the Manger, in the office was very abrupt, wanting the payment for the Access, before the work had started! I offered to pay after I had seen the car but no, she would not accept it! She was very rude. Eventually I paid for it before I had seen the work. Then I found out that I could have paid after they brought the car to me. Very disappointing. This would have been a five star review

Car went into repair with Halo Eastleigh after an accident. Upon pick up I pointed out a dangling sensor and upon return the sensor was still dangling but the guy dropping off said well it’s probably fine and working but if not let them know. Once it was realised what the sensor was for and it was indeed broken I have tried contacting them multiple times and each time been told they’ll contact the garage and I’ll hear back.. still waiting to hear back and starting to feel it’ll never be repaired as they’ve got the money from me and the insurance. If your insurance say to use this garage think twice as your car may not come back fully repaired.

Also continently the complaint link in the text you get saying to leave either a trust pilot review or a complaint doesn’t work so only option which works is trust pilot.

I wasn’t satisfied with the repair because of uneven joins between panels. At first, my efforts to contact Halo were fruitless as the link I was directed to go to for customer service if I wasn’t satisfied didn’t work and the “ Page not found” message that came up contained a ridiculous jokey comment redirecting me to a page that didn’t have a customer service section either. An email to an email address given on the website didn’t get a response either. So far, so bad! However..
After 3 days I phoned my insurance company which I should have done in the first place and immediately a manager from the site that repaired the car phoned me, arranged for someone to come and look at the car, they agreed it was not good enough, brought the car back and repaired it again. It came back within a few days absolutely perfect.

Ok, they should have checked it over the first time and not accepted it, but it’s fair to say - and this might be useful to others to know- the staff held their hands up straightaway , were very pleasant , sympathetic to my distress, and eager to put things right, unlike some firms.

My message is ‘Don’t be afraid to complain if things aren’t quite right.’

In summary , my experience shows that this company’s organisation , like their tech systems, is not good. But the staff that you have to deal with are great, and you can trust this firm to do a perfect repair job in the end.

Communication was very good. Bryan took away my car and returned it. He was excellent. Efficient and personable. The car was repaired to a high standard. I was very happy with the repair and process.

Overall good experience with good communication from the staff.
Jake who collected and dropped the car back was very professional and helpful.
Handed back the car before the agreed date in great condition.

Halo Bournemouth did a really good job of repairing our car in only a couple of days. Daily updates helped enormously. Thank you.

Very quick repair. 3 days start to finish.
Pleasant staff
I’m pleased with the work
Setting up the collection details could be improved.

Very quick turn over of the car at the Westbury branch. The car looks great. I was kept very informed of pick up and drop of time for my car. Symon who collected my car was very friendly and professional as was Melissa when I spoke to her on the phone.

Superb Seamless Service, effortless process from start to finish, from pick up to drop off.
Great communication, fast turnaround and superb quality of work. We cannot thank them or recommend Halo and their teams enough.
Thank you

Absolutely brilliant!!! Mohammed came for my car with a good courtesy car. He was on time and very polite. Lance kept me updated and rang me after 2 days to say my car was ready and they would bring it to where I was working. Mohammed brought it back and it had had a full valet and the repair was superb. Thank you Halo !!

Halo were great, they kept me posted every step of the way and my car came back looking like nothing had ever happened. Great Job. Thanks so much

This is the second time I have used halo and couldn't praise them enough ,they took my car on the Thursday morning after leaving me with a courtesy car ,and returned it the next day at 6pm lots of communication keeping you up to date at all times would highly recommend them ,Mrs hirst

Real quality service - I have just had my car repaired at HALO Aberdeen through the insurer & what a job & service. Communication amazing & delivered everything on time, as discussed, couldn't have been easier. thanks julia.

Courtesy car service was great, nice clean car delivered, Andrew was really helpful & nice. Our car was fixed to a very high standard, in under three days & arrived back very clean. Can't recommend enough, rare to have this sharp level of service these days.