Halo ARC Reviews 

12,765
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,820 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb professionalism, efficient service, and excellent quality of workmanship across all tasks. Reviewers frequently note the excellent communication, detailing updates on repair progress and friendly staff interactions throughout the process. However, some people mentioned issues such as delays in collection, lengthy repair times, and poor communication when specific issues arose, like uncertainty regarding courtesy cars. A very small group also reported negative experiences involving unprofessional behaviour from management during service interactions.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the speed, professionalism, and... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the repair process.... See more

Quality

People report positive experiences with quality, expressing overall satisfaction and delight with the repair... See more

Customer service

Reviewers mention positive feedback about customer service, describing the team as extremely helpful, polite,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that vehicles are collected and returned... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can highly recommend HALO. The attention to detail was top notch. My car was returned to me in immaculate condition inside and out. It looked brand new. Good communication throughout. Sometimes it... See more

Rated 5 out of 5 stars

The Halo Bristol team from Admin Staff to Repair Staff were efficient and friendly. I was told exactly the procedure to be undertaken from collection of the car to the return. All work has been unde... See more

Rated 5 out of 5 stars

I couldn’t recommend Halo Accident Repairs highly enough. My car was badly damaged by hailstones, but from the very first phone call, every single person I spoke to—both on the phone and in person—cou... See more

Rated 5 out of 5 stars

Brilliant service from start to finish always kept updated at what stage the car was at Collection and delivery of my car was at the time stated and very helpful when I couldn't make the first time... See more


Company details

  1. Car Repair and Maintenance

Written by the company

Halo ARC is a UK-based accident repair specialist, operating a national network of repair centres. Restoring vehicles damaged in collisions and work closely with insurance providers to manage the repair process smoothly from start to finish.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(12,765)

2,658 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My car was picked up on time

My car was picked up on time, with courtesy car delivered. Brian was the driver. I cannot fault him in any way. He was polite, professional and knowledgeable. As I had never driven an automatic car before we went for a test drive. He explained everything thoroughly, putting me at ease immediately. Even leading up to collection I was kept up to date.
I would highly recommend Halo. Thank you guys.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazed at the professional service

Absolutely amazed at the professional, efficient and courteous service provided from Halo Lincoln branch. They called the afternoon before to confirm collection, arrived exactly in the time slot arranged. Repair was completed super quick
Car was cleaned and returned a lot quicker than I thought it would be just fabulous. I was truly blown away how efficient and professional they were it’s just a shame that these guys don’t do general car repairs and services etc as I would have no hesitation about using this team at Lincoln absolutely fabulous service thank you very much guys well done

19 August 2026
Unprompted review
Rated 5 out of 5 stars

The Bristol team were excellent

The Bristol team were excellent. Great communication about pick up and drop off, you could even track the driver to see where he was. Car repaired to a high standard and delivered on time. Our car has been here before and I couldn’t fault them .

19 August 2026
Unprompted review
Rated 5 out of 5 stars

First class

Absolutely 1st class service from the team at Halo Basingstoke. They were my insurance company’s nominated repair shop after some damage to my front bumper.

On the day of my appointment, my car was collected and within an hour I had an email updating me on the expected completion date, which was a week later. After two days, I got the call my car was finished and it was on the way back to me. Incredibly efficient and my car looks showroom new.

The Basingstoke team are amazing. From the friendly Lewis, who picked up and dropped off my vehicle, and the lovely lady (I’m sorry, I didn’t catch the name) who kept in phone contact to arrange pick up and final delivery. Her sense of humour was brilliant.

It was a pleasure dealing with this company and I would highly recommend them to anyone.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Car body repair


From our first telephone conversation we were impressed with the professionalism shown by Halo and they were very reliable and kept us informed throughout our repair which was of a very high standard and would definitely recommend.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

A little stunned and amazed by the…

A little stunned and amazed by the service from this company ,very professional from the start to the hand over in just over 24 hours 🤩😎.
Car looks amazing and am very happy with the work carried out at Rochdale branch @ Halo, will definitely recommend to all my family and friends

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Ive been my van in halo for replace and…

Ive been my van in halo for replace and repair dashboard coz damage by to much heat with power banks on top im surprised when finish and i didn’t expect the result when i saw my van looks like new thanks to halo staff very friendly and accommodating much appreciated

19 August 2026
Unprompted review
Rated 5 out of 5 stars

I can very highly recommend Halo .

I can very highly recommend Halo .
They picked my car up and left me a courtesy car and let me know everyday how everything was going with my car repairs.The repairs they've done are also great. The young lad who picked my car up and brought it back was a lovely lad and so easy to chat with. Spot on HALO.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Looks brand new

From them picking my car up and them dropping it off I have been nothing but happy with these guys they have kept me informed with everything that’s going on with it and they have done a amazing job with my car looks brand new again they even sorted the scratch out on side of my car that wasn’t due to the incident I am incredibly grateful thank you so much

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Halo Arc Cardiff has been amazing from…

Halo Arc Cardiff has been amazing from start to finish, firstly from the lovely lady who keep me informed and Brian who collected my car and delivered it back, as far as I can see repair looks really good also nice and clean inside and outside, would throughly recommend them 1st Class Service.!

17 August 2026
Unprompted review
Rated 5 out of 5 stars

I cannot pick fault with anything…

I cannot pick fault with anything during the repair process.
Communication was perfect, I was informed regularly exactly what was happening and my vehicle doesn’t even look like it was damaged.

If there were six stars I’d choose that.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Brillant service

Brillant service collected my car on the Wednesday and was ready to be returned to me on friday new tyre and 2 new doors .
Collected by friendly chap and returned by the same person .
Very professional service

12 August 2026
Unprompted review

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