I can highly recommend HALO. The attention to detail was top notch. My car was returned to me in immaculate condition inside and out. It looked brand new. Good communication throughout. Sometimes it... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Halo ARC is a UK-based accident repair specialist, operating a national network of repair centres. Restoring vehicles damaged in collisions and work closely with insurance providers to manage the repair process smoothly from start to finish.
Contact info
Fordingbridge Site, Barnham Road, Barnham, PO22 0HD, Bognor Regis, United Kingdom
- 0345 303 5871
- claims@haloarc.co.uk
- haloarc.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service friendly staff,
Good service friendly staff,
They were excellent from pick up to delivery
Kept me informed and have done an excellent job on the car
Clear and frequent communication and…
Clear and frequent communication and updates to keep me informed. The work was of a high standard and my car was returned to my home address and was immaculate.
Excellent customer service from start…
Excellent customer service from start to finish - top class repair of extensive hail damage on vehicle. Very impressed, thank you.
I am extremely disappointed with my…
I am extremely disappointed with my experience with Halo Swindon.
After my car accident my vehicle was sent here for repairs unfortunately it had to be returned twice because the quality of the workmanship was unacceptable.
The repairs were simply not completed to a satisfactory standard causing me unnecessary stress inconvenience and delays in getting my car back.
It was on the third attempt that the repair was finally completed properly, while I appreciate that the end result was acceptable it should never have taken three attempts to achieve the standard that should have been delivered the first time.
The lack of quality control and attention to detail was disappointing.
As a customer I expected repairs to be carried out correctly without having to repeatedly return my car
I cannot recommend this repairer based on my experience

Reply from Halo ARC
Excellent service
Excellent service. This is the 2nd time we have used halo and have been very pleased both times
Excellent Repair Job
Our car had been damaged on the passenger side on both doors whilst I had been out running errands. I didn’t actually see what or who caused the damage. But Halo at Doncaster repaired it and made it look just like new again in a little over 24hours and returned it to us. We were loaned a curtesy car whilst our car was in for repairs, our car was washed afterwards, so all in all, an excellent job all round. Can’t recommend this company high enough! We were kept updated all along, the receptionist was really friendly on the phone and the guy that collected our car and dropped off the curtesy car was really friendly too, and he returned ours and picked up their car too. Excellent!
Service with a smile
Lincoln Staff very helpful and delivered the car back to me as promised!
Fantastic service from start to finish
Fantastic service from start to finish. My car came back clean and like new. The attention to detail is great. Only hold up was waiting on parts, but thats no fault on Halo. I hope to not have to use them again! But will happily recommend
Proactive and professional service
Proactive and professional service. The only frustration is getting through to the main 0345 number…
The Halo experience at Rochdale…
I had my car repaired at Halo in Rochdale, and I can honestly say although the accident wasn't a good experience, the whole process of getting the car repaired was. From the initial phone call from customer service, who booked me in to Rochdale, to the guys at Rochdale, being Liam (journey specialist); Chris and John (car body specialists); James and James (paint specialists); and Alex and Kyle (the drivers); and last but not least, Ryan (quality control manager). I left the car on Tuesday and collected it Thursday morning. How fantastic is that! The workshop is a very clean environment. Everyone at Rochdale is super helpful; they went through everything with me. I even got a text saying they were starting work on the car. The service and whole experience from the Rochdale team was impeccable. Thank you.
Audi A7
Ben who has visited me to inspect the car was amazing. Very polite professional and happy to answer my questions and explain the process of having the car repaired.
Absolutely outstanding service from…
Absolutely outstanding service from start to finish
Had a great experience with Halo
Had a great experience with Halo - Poole. I had a repair/bumper repaint and several months later noticed it had started peeling a little bit where the repair had been made.
I contacted Halo leaning on their paint guarantee, they took a look and immediately offered to fix this.
No arguing like some other garages repair shops would have made which tells you alot about their care and customer service.
Their customer service was and is superb! They kept me informed every step of the way, in fact they went out of their way to be as responsive as possible.
Well done to the chaps on the shop floor, the repair looks brilliant.
I have to say a special thank you to Jess, friendly, informative, and couldn't do enough for you, she's a true asset to the Halo team
Mg car repair
Fantastic job done was very quick very friendly staff courtesy car was excellent
Excellent service
Excellent customer service and a fantastic job, very pleased.
Exceptional service from start to…
Exceptional service from start to finish.
Excellent service all round
Bansi was excellent and went out of his way to help us and ensure everything was smooth with the repair, replacement car and return of my vehicle.
Bruno who managed the repair was also incredibly helpful and made sure he understood my concerns regarding the repair and acted accordingly to make sure it was all done properly. They contacted me regularly with updates.
Car returned quickly and all looks…
Car returned quickly and all looks fine. Thankyou for return so soon and thankyou to the driver for being patient and being polite.
Quality service
Quality service, Brian was exceptional in picking up and dropping back my car. Only two day to fix
David and Jane and all the Team
David, Jane and all the team at Attleborough
Absolutely fantastic service, very professional and friendly
Kept informed of repair and washed and polished car before return
100%
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







