Fantastic in all areas!
I took my car for a service at my local garage. When I went to collect it I was told someone had crashed into it. I then had the inconvenience of logging my claim uplifting photos etc. I was sent a text saying a repair garage would by in touch. Halo ARC contacted me straight away. I was immediately calmed by the lovely king and considerate way I was spoken to. An arrangement was made to collect my car. I was sent a text with a tracker so I could know and see when my collector would arrive to take my car away.
Again a lovely manner of the person who arrived and sympathised with me about the damage. I expected the repairs to take up to a week. My car was collected on a Wednesday and on the Friday same week I was contacted by Halo who said the repairs were done and they would drop the vehicle back to me. The distance between us is 24 miles. My car was immaculately repaired and cleaned. It was returned with the same amount of fuel in it. I have owned a car for 44 years, best accident repair service I have ever received. Prompt, courteous, easy to deal with, fantastic repair!!!
Reply from Halo ARC - Eastbourne
We are glad you enjoyed your experience with our team during what was undoubtedly a very stressful and frustrating situation. Having your vehicle damaged while in the care of another business is incredibly inconvenient, and we are pleased that we could step in to make the subsequent restoration process as smooth, reassuring, and straightforward as possible for you.
We appreciate your kind words regarding the clear communication, the real-time tracking updates, and the polite, sympathetic manner of our team members who handled the collection and return of your vehicle. It is our goal to provide a seamless service, and we are happy to hear that the swift turnaround time, the high quality of the restoration work, and the clean condition of your vehicle upon its return met your expectations so perfectly.
Thank you very much for taking the time to share your positive feedback and for highlighting our efficiency and courtesy. Your endorsement after many years of vehicle ownership means a great deal to us.