It is not easy to talk, chat often resets, not all information in hallon page is clear. When I changed plan with subscripsion to another with more GB, it changed automaticly to prepaid card. And I did... See more
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For mobile subscription, the internet is very poor and slow even in the city. I live in Gothenburg and it fails too often, in the office, city park, groceries. Cannot rely on the internet so I am chan... See more
Company replied
Good support. And their offers good for temporary solutions (I dont use them as my default account as i have one already). Otherwise, I don’t think they have all the information clear on the website,... See more
My previous telecom providers had very poor rates for mobile subscriptions. Migrating to Raspberry was very smooth and digital, they had all possible questions in their FAQ. I could migrate and k... See more
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Company details
Written by the company
Hallon uppstod när allt fler efterfrågade enkla och billiga mobilabonnemang. Varför krångla till det när man inte behöver, tänkte vi. Sedan 2013 har svenskar kunnat ringa och surfa billigt utan bindningstider, krångliga fakturor eller rörliga priser. Ett enklare mobilt liv börjar med ett klick hos oss. Vi kallar det Halloneffekten.
Contact info
Box 7012, 121 07, Stockholm-Globen, Sweden
- kundservice@hallon.se
- hallon.se
3.8
Great
7K reviews
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Easy installation
11 April 2026
Reply from Hallon
Hi!
Great to hear that the installation felt easy and smooth 😊 We are really happy that getting started worked well for you and that everything came together without any hassle.
/Lisa at Hallon 💗️
Very helpfull and patient
Very helpfull and patient. Always ready to help. Thanks
10 April 2026
Unprompted review
Reply from Hallon
Hi!
Thank you so much for your kind words 😊 We are really happy to hear that you experienced the support as helpful and patient, and that you felt well taken care of throughout the contact. Feedback like this truly means a lot to us.
/Lisa at Hallon 💗️
This has been one of the worst…
This has been one of the worst onboarding experiences I have ever had with a telecom provider.
As a new customer, my phone does not support eSIM, so I depend entirely on a physical SIM card. Unfortunately, the SIM card that was supposed to arrive days ago has still not been delivered, which has left me without a functioning phone from the very beginning.
I contacted support and was told that a replacement would be sent within 1 to 3 business days. In the meantime, I am simply expected to manage without any service at all.
This is not a minor inconvenience. I was waiting for urgent calls from the hospital and I also need mobile data for basic daily activities such as transportation. Because of this situation, I was forced to spend my own money on a prepaid SIM just to remain reachable.
What is most concerning is the complete lack of responsibility. No immediate solution, no temporary alternative, and no compensation offered so far.
For a telecom company, leaving a customer without connectivity is a fundamental failure. I expect to be reimbursed for the extra costs and for this situation to be handled properly.
I strongly advise others to think twice before choosing this provider.
9 April 2026
Unprompted review
Reply from Hallon
Hi!
Thank you for taking the time to explain your experience, and we are truly sorry to read how difficult this situation has been for you 😊 Being without a working SIM card from the start is understandably very stressful, especially when you were expecting important calls from the hospital and needed mobile data for everyday necessities. We understand that this goes far beyond a small inconvenience. It is also not okay that you felt left without a workable temporary solution or clear responsibility taken in the moment. We regret that the onboarding did not meet basic expectations and that this caused you extra costs and worry. Feedback like yours is taken seriously and highlights areas where we need to improve how situations like this are handled.
/Lisa at Hallon 💗️
I sent email with my question to…
I sent email with my question to Hallon, and I got the reply in a few minutes. Thanks Lova
2 April 2026
Unprompted review
Reply from Hallon
Hi!
Thank you for sharing your experience 😊 We are really happy to hear that you received a quick reply to your email and that Lova could help you out. Fast and helpful support is something we truly value, so your feedback means a lot to us.
/Lisa at Hallon 💗️
Super late Service
After 10 days from purchase, the item has not even been sent!
Hallon says the item was sent 5 days ago, but PostNord hasn't even received the item, let alone shipped it!
25 March 2026
Reply from Hallon
Hi!
Thank you for reaching out and explaining your situation 😊 I am really sorry to hear that you have been waiting so long for your delivery and that the tracking information does not match what you have been told. That is understandably very frustrating, especially when you have already waited ten days without any clear update.
When PostNord has not registered the package it usually means that the parcel has not been handed over to them correctly, or that the handover has not been scanned yet. Either way, it is something our customer service needs to look into so the shipment can be traced. You should not have to chase updates yourself.
Please contact our customer service in the chat again and ask them to double check the shipping status or escalate the case so that you get a proper answer. We want to make sure you receive your order as soon as possible.
Thank you again for taking the time to share this, and I am sorry for the trouble you have experienced.
/Lisa at Hallon 💗️
Good customer service!!
24 March 2026
Unprompted review
Reply from Hallon
Hi!
Thank you so much for your kind words 😊 It makes us really happy to hear that you experienced good customer service. We always do our best to give quick and helpful support, so your feedback means a lot.
If you ever need help again, you are always welcome to reach out.
/Lisa at Hallon 💗️
Very slow response and one agent…
Very slow response and one agent doesn't really see ongoing ticket information before taking action
18 March 2026
Reply from Hallon
Hi!
Thank you for sharing this, and I am really sorry that you experienced a very slow response and that the agent did not seem to have full insight into your ongoing ticket before taking action 😊 That is not the experience we want to give, and I completely understand that it can feel both frustrating and inefficient when you have already explained your case and still do not feel properly followed up.
We truly appreciate that you took the time to tell us about this, since feedback like yours helps us improve how we handle tickets and how we prepare before contacting our customers. If you still feel that your case is not fully resolved, or if something went wrong due to this, you are very welcome to get in touch with our support again so we can review what has happened and try to make it right for you.
/Lisa at Hallon 💗️
Reply from Hallon
Hi!
Thank you for your lovely feedback, it is great to hear that you found the delivery quick, the network reliable and the setup easy 😊 We really appreciate you taking the time to share your experience.
/Lisa at Hallon 💗️
So far so good.
16 March 2026
Reply from Hallon
Hi!
Thank you for sharing your experience, it is great to hear that things are going well so far 😊 We hope everything continues smoothly and you are always welcome to reach out if you ever need support.
/Lisa at Hallon 💗️
Reply from Hallon
Hi!
Thank you for letting us know, I am sorry to hear that your video call quality has not been as good as expected 😊 Issues like this can sometimes be linked to signal strength or temporary network conditions, so if the problem continues you are very welcome to contact our support so we can take a closer look and help you further.
/Lisa at Hallon 💗️
Perfekt ceservice
12 March 2026
Reply from Hallon
Hej!
Vad härligt att höra att du upplevt servicen som perfekt 😊. Tack för att du delar med dig, det betyder mycket för oss.
/Lisa på Hallon 💗️
Easy to communicate n get help .best…
Easy to communicate n get help .best service for value
10 March 2026
Unprompted review
Reply from Hallon
Hi!
So nice to hear that you found it easy to communicate with us and that you feel you get good help when you need it 😊. It means a lot that you think the service gives great value, thank you for sharing your experience.
/Lisa at Hallon 💗️
very good customer service!
10 March 2026
Unprompted review
Reply from Hallon
Hi!
Thank you so much for your kind words, it makes us really happy to hear that you had a very good experience with our customer service 😊. We always do our best to help quickly and clearly, så your feedback means a lot to us.
/Lisa at Hallon 💗️
Family of numbers trapped in an "AI Loop" – Avoid this company!
I strongly recommend staying away from Hallon if you value your time or your phone number. I brought my entire family to this company, and it has been a total disaster. They have been unable to port our existing numbers, repeatedly claiming they aren't registered with our old provider—even though I have verified with the other company that everything is correct.
The "support" is non-existent. You are forced to talk to an AI bot that promises to connect you to a human, only to ask for the problem again and then reply with "no answer available." There is no phone number to call, no one calls you back, and you are left with no service and no way to fix it.
If you are a family or anyone who needs a reliable connection, do not choose Hallon. Their low prices are not worth the stress of being ignored by a robot when your service fails. I am already looking for a new provider to move my family away from this poor excuse for a service.
3 March 2026
Unprompted review
Reply from Hallon
Hi!
I am truly sorry to hear how overwhelming and frustrating this entire experience has been for you and your family 😊 What you describe, with repeated failures to port your numbers, conflicting information, long waits inside an AI chat and no clear way to get real support when the service is down, is absolutely not the experience we want anyone to have. Having multiple family members affected at the same time makes it even more stressful, especially when you depend on your numbers to stay reachable.
Number porting should be a smooth and transparent process, and when it does not work as expected we need to be able to help you quickly and clearly. I completely understand why you feel let down and why you are considering leaving after everything that has happened.
If you would like to give us the chance to look into this properly, you are very welcome to contact our customer service again so we can review what went wrong and help you move forward in the best possible way. We truly appreciate you taking the time to share your experience, it helps us work on improving our support.
If there is anything else you want us to check or explain, we are here to help.
/Lisa at Hallon 💗️
Reply from Hallon
Hi!
Thank you so much for your kind words, it is wonderful to hear that you experience our network as very good 😊 We are really happy that everything works well for you and appreciate that you took the time to share your feedback.
Thank you again for your comment.
/Lisa at Hallon 💗️
Good service is beneficial always and…
Good service is beneficial always and don't need advertising. It does itself. I'm certified but I would love to communicate on voice call to a customer service personally. Regards Jeffrey O'Browne
18 February 2026
Unprompted review
Reply from Hallon
Hi!
Thank you so much for sharing your thoughts 😊 It is great to hear that you believe good service speaks for itself.
Your feedback is truly valuable and helps us understand what many customers look for in support.
If you ever need assistance you are always welcome to reach out in the chat and we will do our best to help you in a personal and clear way.
Kind regards
/Lisa at Hallon 💗️
Good service
14 February 2026
Reply from Hallon
Hi!
Thank you so much for your feedback 😊 It makes us really happy to hear that you feel the service is good. We hope you will continue to be satisfied with us and that everything keeps running smoothly for you.
/Lisa at Hallon 💗️
I love hallon but hallon has the worst…
I love hallon but hallon has the worst way of communicating with customers. One can't call them to help you with their services. Hallon will have more customers if they can receive calls and help customers. It's as if you don't want more customers. NO SERIOUSNESS
13 February 2026
Reply from Hallon
Hi!
Thank you for sharing your thoughts with us 😊
We at Hallon are a modern and digital operator, which means we have focused on offering our customers the fastest service through digital channels.
In order to provide you with fast and efficient help, we are available via chat or email, where you can get answers to your questions and solve any problems immediately. We strive to make your experience as smooth as possible and ensure that you always get the help you need in a quick and easy way.
Feedback like yours is very valuable and helps us see where things can be improved so that the support feels smoother and more accessible.
Thank you again for taking the time to tell us how you feel, it truly means a lot.
/Lisa at Hallon 💗️
Almost fraudulent behavior and poor customer service
We have both internet service and mobile service since many years with Hallon, and up until now it has worked fine. However, during winter our grand daughters visited Sweden and we signed up for two more mobile numbers for them. Hallon is bragging about the "no commitment period", so even if we would only use it for one month we signed up. Once we were about to cancel that service to cancel was not available in the menu on the website. Because of that we put the two numbers on hold while figuring out how to cancel. A couple of days later we found out that we need to cancel via the chat function. After about 15 min on the chat with them trying to convince us not to cancel it finally got cancelled and the second month fee was retuned. Everything seemed fine until they instead charged 5 times the monthly charge several days after the cancellation. After several emails back and forth with their customer service they have informed us that because of the pause we should pay the "regular" price despite that the service was on hold. So, instead of 49 SEK for the period on pause, we were charged close to 250 SEK on both numbers despite being on pause. It absolutely does not make sense and I really would stay away from this company and their big promises.
3 February 2026
Unprompted review
Reply from Hallon
Hi!
Thank you for taking the time to share your experience, I am truly sorry to hear about the frustration you have gone through 😊 I completely understand how upsetting it must have been when the cancellation process felt unclear and when the charges did not match what you expected. That is absolutely not the kind of experience we want our customers to have.
The pause function is meant to help in situations just like yours, so it should never feel confusing or result in unexpected costs. I am glad that the subscriptions were finally cancelled, although I am really sorry that it took longer than it should and that you were charged more than you anticipated. If anything still feels unresolved you are always welcome to reach out so we can take another look and make sure everything is correct.
Thank you again for sharing your feedback, it helps us improve.
/Lisa at Hallon 💗️
Fast service and connection
I ordered two mobile number for me and my wife. Everything was so fast and the connection is super in Gothenburg centre
4 February 2026
Reply from Hallon
Hi!
Thank you so much for sharing your experience, it is wonderful to hear that everything went smoothly with the two new numbers and that the connection works great for you in central Gothenburg 😊💞 We are really happy to know that both you and your wife are off to a good start with us.
If you ever need help or have any questions, you are always welcome to reach out.
/LIsa at Hallon 💗️
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