Halliwell Jones Reviews 

Great customer service from Mark Suthers who was very patient with us, never pressed us but was very honest and helpful at all times.We purchased a Mini Countryman and was delighted with his approach throughout the process.

Got great service mark suthers was great had alot of time for me and my partner got a hood deal very patient and thorough

Appalling service and updates on the breakdown of a 2 month old BMW 5 series. Been in for breakdown repair for 5 weeks, without a car and no updates on any return of the vehicle. Beware of this, as you will be left paying for a car you can’t even drive!
Stay away if you want after sales care!

The service department has been appalling of late and is an absolute joke.
Booked in service over 2 months ago and requested courtesy car in order to secure a specific day that I needed.
Arrived on day, courtesy car unavailable and told a text message has been sent to me telling me this. Text arrived 4.55pm, I’m already there. So much for early booking and their WhatsApp messages are complete lies then as I checked twice to make sure. Absolute farce.
Rebook for 2 days later. Courtesy car given, boot is an absolute mess covered in grass.
Arrive to collect car after another text message arrived telling me to collect.
No video sent to me, no work list on the app uploaded etc etc. Why?
Then told job list not finished, no mot and no vehicle inspection, so I suspect the job list hasn’t even been done properly.
Wasted journey yet again.
Arrive home, EMAC message, please pay more to your service plan. I contact them and pay the amount needed, only to find I have a balance of nearly £1000 so god knows what Halliwell Jones are charging on my EMAC plan, I await a full breakdown from both companies as I suspect all is not all it seems.

I am so glad my EMAC plan is not tied to this dealership as I will probably go back to Williams BMW Manchester in the future.

I would not have given any stars at all, had I not had to put at least One star. To write a review, of the experience, I mostly receive from Halliwell Jones MIN, Winwick Road Warrington. The always try to keep my car in, for one urgent thing or another. My car went in for an MOT on 1st June 2026. They attempted to defraud me of, in total over £1000. If I had not challenged them, they would have corrupted me out of over £1000. In the end after almost received my car back on Thursday 4th June 2026. I was still over charged for the MOT, which I later found out, should have been £39.99.

Thanks Nathan who was efficient and effective with booking my car in today.

Service done today

Last week spark plugs done

Nathan was a pleasure to deal with and his support is great!

Not sure who some leave such poor reviews as I’ve been here three times in the past month for various things I wanted doing and always had excellent service

Reception lady was fantastic
Always amazing and knew my name, greeting me by name make be feel known and valued on arrival.

Nathan was super efficient.

Looking forward to my car now driving to Spain and two weeks then back to check all ok.

Great Service and all started with Reception, Millie and now Nathan!

You only have once chance to make a first impression and they do it so very well.

Halliwell Jones is only as efficient and effective as those who represent the brand and these people are all brand ambassadors

Amazing service! Love my new car !
Thankyou Halliwell Jones Chester

Bought a used approved mini, the car arrived covered in stone chips on the bonnet. The sales team agreed to cover to cost of a respray but refused to pay the invoice which had been agreed. Dealership refused to return calls or email. Will never use halliwell jones again.

False advertising!
Their website shows that they are giving in the region of £3k in dealer support against a new R1300GS motorcycle, where in fact they have included a full set of luggage in the price, which BMW are currently offering for free as a promotion. They lost a potential sale.

I called to enquire about a vehicle that was for sale and initially all seemed to go as expected. Personalised video etc all arrived from James (all though it didn't contain some of the specific information I requested!) further conversations took place (they couldn't get near my part ex price or finance deals) however I made an offer for the vehicle, queue the standard car sales quote "I need to speak to my manager", then no contact for three days from James, and to date still no call. I called them to re present my offer, in Kenny's defence he at least managed a call back to advise that there was no room for negotiation, and that (of course) some one else was looking at the car tomorrow and did I want him to update me with if they bought it!!! Which I politely declined. I thought these antiquated "Dell Boy" esque sales tactics would not be employed by a prestige car marque in 2026. Suffice to say I wouldnt purchase a valve cap from these people, and after 16 years of BMW ownership this service has persuaded me to move to the dark side purchasing an Audi where I encountered a thouroughly proffesional service from start to finish!!

Must be on commission! I took my IX in as a fault came up on my cleaning system, my windscreen washers weren't working. I was told it was £220 to diagnose the fault, if it's the motor it will be under warranty if not it is because the fluid I had been putting in didn't have enough Alcohol in it ??? This has caused it to gain a residue "a bit like a plant in a garden" the cost to repair this would be £600 plus the diagnostic charge. My car is a 2023 plate... absolutely disgraceful and so clearly working on commission. I walked away and I would advise you to do the same.

A folding mirror fault on my Kia EV9 was dismissed as "impact damage" purely due to historic cosmetic scuffing, despite the mirror having worked normally for a long period afterwards. No technical explanation was provided, and basic questions about what had actually failed were avoided.

After the vehicle was inspected and returned, the mirror was functioning worse than before. The dealer confirmed it had been manually moved during inspection (shown in their own video), yet failed to explain the deterioration or take responsibility for the change in condition.

Communication was dismissive, progress required constant chasing, and reasonable concerns were not addressed.

I would not recommend Halliwell Jones Kia Southport.

Richard (salesman) was again fantastic, our second purchase from him. Nothing is too much trouble, he is very personable and a pleasure to deal with. Would definitely recommend dealing with him at Halliwell Jones Southport.

Massive money spinner ripping the deep pockets of Chester off.

I’m glad my motor is out of warranty.

Avoid a guy called Mike he’s an ugly person and most probably bends over backwards to his boss he is machine like.

Totally disorganised booked a rear differential service wait and go and surprise surprise Mike says NO !!

Avoid..!!l

Took me just over 4 x weeks to get a car under warranty into the Warrington location. Kept the car 2 x days then invoiced me £220 to tell me the part that’s failed 4 x times since the car was new had once again failed after only 4 x months (July 2025 last change by them) plugging the hand held diagnostic unit into the car (10 x mins costs £220) they won’t replace the part unless I pay £345 plus vat. They did drop the diagnostic invoice down to £120 after complaining but won’t admit the car has an issue , out of 12 x bumper sensors around the car apparently the same one on the front of my car is the exact same one that gets damaged and fails 4 x times not under warranty this time,amazing how that same sensor is the only 1 x ever to fail. I’d previously had the sensor diagnosed at another garage who said take it to the main dealer as the car is under warranty and should be covered.i told the centre which sensor was at fault in my car but i was charged £120 for them to tell me again. BMW aren’t interested.Avoid at all costs is my advice find another dealer.

Bought my 2nd new BMW from Halliwell Jones in Warrington i added lots of extra's and various times which i know is a lot of work for the sales i can honestly say nothing was too much trouble and was kept informed right through to delivery
Paul Clegg i cant thank enough always polite helpful and a great cup of coffee on every visit Handover made the car look amazing i would highly recommend Halliwell Jones warrington and especially Paul

Emailed the company on Sunday asking to purchase a vehicle advertised, followed this up 9am Monday morning but no answer. Tried again by email, finally received a link to pay the deposit, paid it and then half hour later told the vehicle was sold to someone else.

After numerous issues with the standard of diagnosis, repair and care for my care, I resolved last year never to use this company for servicing my car again. They couldn't diagnose the source of a leak, despite me telling them where to look, they didn't look after my car interior - 4 separate times I had it returned with oil / grease on the cream leather seats - they couldn't correctly repair my aircon, it was in for weeks as they kept failing to order the correct parts - and the last time I visited I wasn't called back by the person dealing with my booking for additional work and I left 4 emails and 4 phone messages and left numerous calls just to ring out with no answer. I have had to seek recourse twice from BMW HQ due to their poor service at Chester servicing and the Warrington call centre. You have to go via the service centre in Warrington to book, who never book you in correctly at the right time or pass on the need for a loan car. Most of the front desk staff at Chester are nice, but the idiot who manages the centre (it's his job title, he definitely doesn't manage anything as he is incapable) once arrogantly and dismissively told me when I asked to see him about yet another issue that they only quality check 1 in 10 cars! They need to check more than that and then they'd see the issues they are paid to put right and avoid. I now go to RSV for my servicing needs, all is fantastic every time, from loan car provision to pricing to customer care for both me and my car. The complete opposite of HJ. It is due for a brake fluid change and I've so far had 4 calls about it, each time I say no way, I've had it done elsewhere, and then another call comes in from someone else - so the staff are sloppy at Warrington not making notes too. After yet another of these calls today, from a disinterested 'Kelsey' who didn't even enquire why I won't use HJ ever again, and clearly has the customer service training of Chester's service manager, I am putting on this review to hopefully get rid of them. We've just bought another BMW from their Chester Sales, they are good and I've never had a bad experience there - but we just laughed when offered the HJ warranty and various other servicing options as we'd rather be mugged in a dark alley as the service quality would be better. Avoid - go elsewhere (RSV Sandycroft), it'll save you money, and you'll not have poor repairs, poor diagnosis, and poor customer service.

Went to purchase a preowned BMW330 OR 430. Was really excited and when I got there, I was met with complete negativity. They wouldn’t even let me take either out for a drive. They told me to decide which one I wanted And to come back and they’d prepare one for me. It reminded me when I purchased a 530 touring from them in Chester. Always something wrong with it and the mechanics just didn’t give the care and attention I felt what’s needed. Obviously, this poor Service must trickle down from the top.

We’re do we start m5 competition was in on a recall (coolant tank) its failed twice and leaked all over my engine on the second time they tried to say it wasn’t the coolant tank it was the cap obviously its part of the tank the cap had a faulty seal
They tried to not fix it it was there parts and there labour that has failed twice not mine absolute wankers
Now my Solicitor involved they didn’t even offer me a car for all the stress caused keep well away from this garage it’s a absolute shambles