It no longer produces steam after about 6 months of twice daily use. It has been inconsistent in steam production, sometimes working as advertised, but more often failing to deliver steam to both eyes... See more
Company replied
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See what reviewers are saying
Not recommended. Customer service is terrible. Product information is insufficient prior to purchase. When we found out that the lasers used by the system could be dangerous, we were told we couldn’t... See more
Company replied
I recently bought this cervical traction device, and it's fantastic! The customer service was excellent, answering all my questions. Shipping was super fast, arriving in just a few days. The product q... See more
Great product. Great for night treatments without disturbing anyone around with loud noises. Easy to clean. Product came with good procedures to follow and they are easy to read. What helpful product... See more
Company details
Written by the company
Here at Halipax, we aim to create a healthy lifestyle that assists every individual to de-stress, relax, unwind and streamline a pain-free life and at the same time feel and look amazing. The core values that we’ve built and operate are by letting us empower our staff to deliver the best at-home recovery and care device solutions and enable them to improve the quality of life for every individual.
Contact info
5824 Indian Terrace Dr, 93063, Simi Valley, United States
- admin@halipax.com
- halipax.com
2.9
Average
285 reviews
Hasn’t replied to negative reviews
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Excellent device.
I found this device very effective and it helped me in solving a muscular problem.
21 July 2023
Neck Massager Exceptional
Everything from the timely shipping to the operation of the massager was excellent.
17 July 2023
Never got the device ordered
We ordered the device, didn’t get it. Contacted Halipax, was told that they would look into why the device was never received and send another in the meantime. This was months ago, still no device.
21 July 2023
Reply from halipax.com
Thank you for your feedback. Our records shows that your replacement was delivered by UPS on Friday, July 28 at 12:24 P.M. at Front Door.
Shopping at and working with Halifax…
Shopping at and working with Halifax has been easy and straightforward. They clearly have a customer focus approach and I’ve received one product with another on the way. The one I have already is top notch no problems whatsoever
21 July 2023
no good as advertising
19 July 2023
Never received my order
1 June 2023
Reply from halipax.com
Thank you for your review. However, we were expecting a review based on facts.
Our records and your USPS tracking details shows that your order of Hypertrax was delivered on Tuesday, January 25, 2022.
If you believe that your order was never delivered, you could have reached out to us via phone, email or online live chat and let us know to resolve the issue.
However we recieved no inquiries from you since the order was delivered on January 25, 2022.
Don't care if you get the item or not.
The package never came to my residence even though UPS said it was delivered. I told the company and was told it was not their problem and that I needed to file a claim with the UPS since they did not work there. No empathy after paying for an item over $100.
1 July 2023
Reply from halipax.com
Thank you for sharing your feedback, and we sincerely apologize for any inconvenience you've experienced. We understand the frustration when a package is marked as delivered but not received at your residence. Our customers' satisfaction is a top priority, and we are committed to ensuring a positive experience.
While we are not directly responsible for the package's delivery after it leaves our facilities, we still empathize with your situation and want to support you in resolving this issue.
We recommend reaching out to UPS to file a claim as they handle the delivery process. Rest assured, we are here to assist you throughout this process and can provide any necessary documentation or help needed for your claim with UPS.
In the event that UPS confirms the package as lost or stolen, we will gladly send you a new replacement to ensure you receive your order as soon as possible. Your satisfaction is paramount, and we'll work diligently to make things right. Thank you for your understanding and cooperation.
This unit changed my life
This unit changed my life, my back and neck feel amazing, this should be used by everyone, not just those suffering, this is a natural way of having good health...
30 June 2023
Reply from halipax.com
We are thrilled to hear that our unit has had such a positive impact on your life!
Your feedback is valuable to us, and we wholeheartedly believe in the benefits of our product for everyone, not just those suffering from specific issues.
Promoting natural ways to achieve good health is one of our core values, and we are committed to offering solutions that improve the well-being of all our customers.
Thank you for sharing your experience, and we hope that our unit continues to contribute to your overall well-being. Should you have any further comments or questions, please don't hesitate to reach out. Wishing you continued health and happiness!
Terrible.
I purchased the hypertrax for my neck. It made my neck worse. It's not returnable. I would never buy another thing from this company.
19 December 2022
Reply from halipax.com
I'm sorry to hear about your negative experience with the Hypertrax. We apologize for any discomfort it caused you. As a company, we always strive to provide products that meet our customers' expectations, and we deeply regret that the Hypertrax did not work as expected for you.
We understand your frustration, and we take customer feedback seriously. We are committed to finding a solution to address your concerns and provide the best possible support.
Our records shpws thatyou never contacted us about the issue and we encourage you to contact our customer support team directly to discuss your issue in more detail. They will do their best to understand your situation and explore any potential options to assist you.
i havent seen any positive results on…
i havent seen any positive results on the blodsugar or cholestrol levels after using 3 weeks continuously
4 July 2023
Reply from halipax.com
We're sorry to hear that you haven't seen the positive results you were hoping for after using the product continuously for three weeks. We understand your concern and take your feedback seriously.
Please note, Individual responses to products can vary, and while some people may experience positive changes sooner, others may take longer to see noticeable results. However, we always aim for customer satisfaction and the best possible outcome.
The red light hand pan is great
The red light hand pan is great, I use it to relax tensions in lower back mostly and it really helps.
17 July 2023
Reply from halipax.com
Thank you so much for your positive feedback! We're thrilled to hear that Dernox has been beneficial to you. Our goal is to provide products that genuinely make a difference in our customers' well-being, and your experience reassures us that we're on the right track.
Reply from halipax.com
We apologize for any disappointment or frustration you experienced with our product.
We take customer feedback seriously and are committed to delivering high-quality products that meet our customers' expectations.
Reply from halipax.com
Thank you for your kind feedback! We're thrilled to hear that you're satisfied with our product. Your satisfaction is our top priority, and we are delighted to have met your expectations.
service issues
I can't trust the company, there are too many problems.
They do not accept customer service or inquiries.
27 June 2023
Reply from halipax.com
Upon receiving the returned product, it was evident that the device had been extensively used and was in a significantly deteriorated condition. Despite this, we proceeded with your request for a refund and issued a full reimbursement.
We take pride in providing top-quality products and outstanding customer service.
In cases where customers are dissatisfied with their purchase, we strive to resolve any issues promptly and fairly. However, we also expect our customers to adhere to our return policy, which clearly states that items must be returned in their original condition.
Don’t waste your money
Product does not work at what bits suppose to do. Don’t waste your money.
17 July 2023
Reply from halipax.com
we apologize for any disappointment and thank you for bringing this to our attention. Your feedback is valuable, and we'll do our best to learn from this experience and make the necessary improvements.
Devise didn't work for what I needed it…
Devise didn't work for what I needed it for, when I went to return, I couldn't.
17 August 2022
Reply from halipax.com
We apologize for any inconvenience you've experienced with our product. Your feedback holds significant value for us, as customer satisfaction is one of our top priorities.
Upon reviewing our records, it appears that your inquiry to return the product was made outside of the designated return timeframe. We understand that timing can be critical when seeking a return, and we regret any frustration this may have caused.
While we may not be able to process the return beyond the specified timeframe, we still want to ensure your satisfaction. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer support team.
Not a reliable product
It no longer produces steam after about 6 months of twice daily use. It has been inconsistent in steam production, sometimes working as advertised, but more often failing to deliver steam to both eyes at the same time. At best, it is for occasional use, not therapeutic relief of dry eye disease.
17 July 2023
Reply from halipax.com
We deeply regret any inconvenience you may have encountered with our product. Your feedback is highly valuable to us, as ensuring customer satisfaction remains our utmost concern.
In the event of a malfunction, we would like to remind you that our product comes with a 1-year replacement warranty. If you believe your product is experiencing issues, we encourage you to reach out to us and provide a video demonstrating the problem. As part of your warranty coverage, we will be more than happy to send you a new replacement promptly.
Your satisfaction is of the utmost importance to us, and we are dedicated to resolving any concerns you may have. Please don't hesitate to contact our customer support team, and we'll be ready to assist you.
The product was not for I bought for
I bought the watch as advised for my mom.I wrote them e mail if it will work for copd they said YES. After those months it didn't change the situation. That's when I wrote again guess what the copd was not on their list. Don't trust any thing they say.it might work for BP and Diabetes but not for everything.What a waste of my money. Thank you for nothing.
11 July 2023
Reply from halipax.com
Thank you for your feedback.. However, we would appreciated your review based on facts. Here is our email correspondences clearly proves that we never confirmed the watch works for COPD.
YOUR QUESTION:
Sent: Monday, July 10, 2023 4:32 AM
You didn't respond to my e mail. I asked is this watch also working for COPD
OUR RESPONSE:
Sent: Mon 7/10/2023 9:49 AM
Hi,
Thank you for your inquiry. The watch is mainly used for blood-related symptoms only. It is widely used for Sinus, ears, and throat too using probes.
Neck feels AWESOME!
I've quite a bit of neck pain over the years from my time in the Army. I use to get injections, pop my neck, and take pain meds, but that was temporary. The Neck Care device is a game changer, and boy it has made a difference!
14 June 2023
Reply from halipax.com
Thank you so much for sharing your experience with Hypertrax Neck Care device! We're delighted to hear that it has been a game-changer for you and has made a significant difference in managing your neck pain.
It's heartwarming to know that our product has provided you with relief, especially considering the challenges you've faced over the years. Your satisfaction and well-being are our top priorities, and we are thrilled that our device has positively impacted your life.
If you have any more feedback, questions, or need further assistance, please don't hesitate to reach out to us. We're here to support you on your journey to better neck health.
Product was what I hoped for
1 February 2023
Reply from halipax.com
Thank you for your positive product review! We greatly appreciate your kind words and are thrilled to hear that you are satisfied with your purchase.
If you have any further questions or need assistance, please don't hesitate to reach out. We value your feedback and look forward to serving you again in the future.
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