Haldane Fisher Reviews 

2,471
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 403 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff and the remarkably easy online ordering process for all kinds of products. Consumers often highlight that orders arrive promptly, and drivers consistently go out of their way to place heavy materials exactly where requested. However, some customers also noted occasional delivery delays or a lack of proper communication regarding shipping schedules. A few reviewers also experienced frustrating stock discrepancies when attempting to collect their items in person. Some people felt that collection procedures could be improved to avoid confusion at local branches.

What people talk about most

Delivery service

People report positive experiences with delivery_service, highlighting fast dispatch times and great... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and knowledgeable... See more

Order

Consumers find the order experience to be generally positive and straightforward. Reviewers frequently... See more

Service

Reviewers mention positive feedback about service, highlighting helpful staff and prompt, efficient... See more

Product

Customers had positive experiences with product, noting that items are well made, of good quality, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A little disappointed when I went to collect an item we had ordered and it wasn't in stock. The young lady who served was unbelievably helpful explaining what had happened and the item wasn't in stock... See more

Company replied

Rated 4 out of 5 stars

I am happy with my purchase. Cheap delivery, and good quality. The only minus is that no contact from them when delivery will arrive. I send a email about when should I expect delivery and they respo... See more

Company replied

Rated 5 out of 5 stars

Very personable driver who willingly situated my order of sand at my property to accommodate my needs. I received exactly what I ordered in a timely manner and would order again from Haldane Fisher. O... See more

Company replied

Rated 5 out of 5 stars

Easy service to use online and delivered within the timeframe provided. shoutout to Keith the driver who actually had went past his scheduled hours on Friday to get my order delivered to begin work o... See more



Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Door Shop
  4. Garden Building Supplier
  5. Lumber Store
  6. Plumbing Supply Store

About Haldane Fisher

Written by the company

Haldane Fisher is one of the leading independent suppliers to the construction industry in the UK and Ireland, serving both trade customers and the general public. Haldane Fisher is part of the Haldane Group, made up of Haldane Fisher NI, Haldane Fisher UK, Haldane Fisher Isle of Man, GE Robinson & Prowood. Bringing the total number of branches within the Group to twenty-two. Shop Now Branch Locator Open an Account Contact Us

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

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4.4

All reviews

(2,471)

401 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

After delayed delivery of rebar finally…

After delayed delivery of rebar finally delivered this morning
They rung me on Friday said I was at work but to drive lorry down drive and drop by garage
No to much effort dropped on grass at entrance to house
Will never use this company again

13 June 2026
Unprompted review
Haldane Fisher logo

Reply from Haldane Fisher

Good Afternoon Kevin,

We're sorry to hear about the issues with your rebar delivery, especially the placement. We are reviewing our delivery procedures to prevent this from happening again.

Kind Regards
Sandra

Rated 5 out of 5 stars

Easy ordering and collection

Easy ordering and collection

22 May 2026
Haldane Fisher logo

Reply from Haldane Fisher

Good Afternoon Victor,

Thank you for the positive feedback and we are delighted that you enjoyed your experience with Haldane Fisher. We hope to see you back again soon

Kind regards
Sandra

Rated 5 out of 5 stars

Purchased online and collected in…

Purchased online and collected in store. Very efficient professional attention.

21 May 2026
Haldane Fisher logo

Reply from Haldane Fisher

Good Afternoon Siobhan,

We're glad to hear you had such an efficient and professional experience with our in-store collection! Thank you for your kind feedback.

Kind Regards
Sandra

Rated 4 out of 5 stars

Counter staff friendly online order…

Counter staff friendly online order pickup, will use again.

20 May 2026
Haldane Fisher logo

Reply from Haldane Fisher

Good Afternoon Stephen,

We are so glad you had a positive experience with our counter staff and online order pickup. We appreciate your kind words!

Kind Regards
Sandra

Rated 5 out of 5 stars

Excellent service!!

Responded very quickly to my online order by email. Delivered the next day ahead of schedule. Very well packaged on a pallet. Product exactly as purchased. Very pleased with Haldane Fisher!

1 June 2026
Haldane Fisher logo

Reply from Haldane Fisher

Good Afternoon John,

We are so pleased to hear that your online order was processed quickly and delivered ahead of schedule. Your satisfaction with the product and packaging truly means a lot to us. Thank you for your kind words!

Kind Regards
Sandra

Rated 5 out of 5 stars

Great service

Great service delivered on time

1 June 2026
Haldane Fisher logo

Reply from Haldane Fisher

Good Afternoon Coleen,

We're glad you enjoyed our service and timely delivery. We appreciate your kind feedback.

Kind Regards
Sandra

Rated 4 out of 5 stars

Easy website

Easy website
Pleasant staff

1 June 2026
Haldane Fisher logo

Reply from Haldane Fisher

Good Afternoon Lorraine,

Thank you for the positive feedback and we are delighted that you enjoyed your experience with Haldane Fisher. We hope to see you back again soon

Kind regards
Sandra

Rated 1 out of 5 stars

From my experience

From my experience, most ignorant people I’ve ever met from the first day in the yard the employee I spoke to was extremely rude and the delivery driver was even worse!! said he couldn’t lift the ton bag over my fence and just dumped it on the path outside my house! then I had to hand ball it all in after a days work because I couldn’t leave it there!, a friend of mine got stones delivered that day and there was no issue them lifting the bag over his fence,also complained that he spent 40 minutes looking for my address, I’d expect a phone call to say there on there way but no, absolutely shocking behaviour will never be back,!!!

30 May 2026
Haldane Fisher logo

Reply from Haldane Fisher

Good Afternoon Thomas,

Thank you for taking the time to post your review. We sincerely apologise that your experience has fallen short of our usual standards and your expectations.
Please be assured your review has been escalated and we will be in contact with you asap.

Kind Regards
Sandra

Rated 4 out of 5 stars

After a few delivery mistakes

After a few delivery mistakes, staff were very helpful to rectify to make the delivery.

14 May 2026
Haldane Fisher logo

Reply from Haldane Fisher

Good Afternoon Ray,

We appreciate your feedback and are glad our team could assist in resolving the delivery issues. Thank you for your patience.

Kind Regards
Sandra

Rated 5 out of 5 stars

Friendly staff

28 May 2026
Haldane Fisher logo

Reply from Haldane Fisher

Good Afternoon William,

Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.

Kind regards
Sandra

Rated 5 out of 5 stars

Delighted with the service

Delighted with the service. Thank you

14 May 2026
Haldane Fisher logo

Reply from Haldane Fisher

Good Morning Larne Parish,

Thank you very much for such a great review! We work really hard to provide best service possible for all our customers and we’re so happy that reflected on your experience with us. We look forward to seeing you again soon.

Kind Regards
Sandra

Rated 1 out of 5 stars

Poor communication.

I ordered via click and collect and received my confirmation email telling me that I would be informed when it was ready for collection. I was not informed. When I rang some days later to query the order, Coleraine branch seemed surprised that I hadn’t called to collect the order and that they had no input to the online orders.

27 May 2026
Haldane Fisher logo

Reply from Haldane Fisher

Good Morning Bryan,

Thank you for taking the time to post your review. We sincerely apologise that your experience has fallen short of our usual standards and your expectations.

Please be assured your review has been escalated and we will be in contact with you asap.

Kind Regards
Sandra

Rated 5 out of 5 stars
Haldane Fisher logo

Reply from Haldane Fisher

Good Morning Bal,

Thank you so much for the 5* review! At Haldane Fisher we believe our customers deserve nothing but the best, and we are committed to delivering just that. We look forward to seeing you again.

Kind Regards
Sandra

Rated 5 out of 5 stars

Good service

Good service

22 April 2026
Haldane Fisher logo

Reply from Haldane Fisher

Good Morning Basil,

Thank you for the positive feedback and we are delighted that you enjoyed your experience with Haldane Fisher. We hope to see you back again soon

Kind regards
Sandra

Rated 5 out of 5 stars

Great service

Very quick service. Didn’t charge me extra for missing my delivery time and redelivered at no extra cost!

27 May 2026
Haldane Fisher logo

Reply from Haldane Fisher

Good Morning Shannon,

Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.

Kind regards
Sandra

Rated 2 out of 5 stars

Online order not recommended by me.

Online order not recommended by me.
I placed an order on Tuesday night, but they never ordered the door only on Thursday. Also checked the stock before I ordered the door, it was not correct. They had none on stock.
I assume better a phone order or maybe a collection instead of delivery. 3-5 working days delivery + couple days what you need to count with.

1 June 2026
Unprompted review
Haldane Fisher logo

Reply from Haldane Fisher

Good Morning Attila,

We are sorry to hear about the issues with your online order and the stock discrepancy. We appreciate you bringing this to our attention and will review our processes to prevent similar situations.

Kind Regards
Sandra

Rated 5 out of 5 stars

Good product

Good product. Came on time. Friendly fella.

11 May 2026
Haldane Fisher logo

Reply from Haldane Fisher

Good Morning David,

We're happy to hear you received a good product and on time. We appreciate the kind words.

Kind Regards
Sandra

Rated 5 out of 5 stars

Delivery driver very helpful more than…

Delivery driver very helpful more than happy with what I bought great service

9 May 2026
Haldane Fisher logo

Reply from Haldane Fisher

Good Morning Carol,

We are so pleased to hear you're happy with your purchase and our driver's helpfulness. We appreciate your kind words!

Kind Regards
Sandra

Rated 5 out of 5 stars

Friendly and helpful service from the…

Friendly and helpful service from the staff. Reasonably priced and great product at a great price 👍🏻

8 May 2026
Haldane Fisher logo

Reply from Haldane Fisher

Good Morning Mr McGurk,

We're so glad you had a positive experience with our staff and found our product to be a great value! Thank you for your kind words.

Kind Regards
Sandra

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