A little disappointed when I went to collect an item we had ordered and it wasn't in stock. The young lady who served was unbelievably helpful explaining what had happened and the item wasn't in stock... See more
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Review summary
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Placing my order was pretty straightforward online. Followed on with email confirmation, and second giving its intended delivery slot which fell perfect for me. Delivery was a friendly man crew. Wh... See more
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The Bangor Team’s customer service is nothing short of fantastic! I made an online order but being in Belfast I needed the items quickly and the Bangor store could not help me enough. They answered my... See more
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Very personable driver who willingly situated my order of sand at my property to accommodate my needs. I received exactly what I ordered in a timely manner and would order again from Haldane Fisher. O... See more
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Company details
- Building Materials Supplier
- Bathroom Supply Store
- Door Shop
- Garden Building Supplier
- Lumber Store
- Plumbing Supply Store
About Haldane Fisher
Written by the company
Haldane Fisher is one of the leading independent suppliers to the construction industry in the UK and Ireland, serving both trade customers and the general public.
Haldane Fisher is part of the Haldane Group, made up of Haldane Fisher NI, Haldane Fisher UK, Haldane Fisher Isle of Man, GE Robinson & Prowood. Bringing the total number of branches within the Group to twenty-two.
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Contact info
Shepherds Way Carnbane Industrial Estate, Newry , BT35 6QQ, Newry, United Kingdom
- 028 3026 3201
- info@haldane-fisher.com
- haldane-fisher.com
4.4
Excellent
2K reviews
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Fantastic service from the Coleraine…
Fantastic service from the Coleraine branch. Very friendly and super efficient. I ordered 3 items and I needed 2 of them asap. They were delivered the following day.
I understood that I would have to collect the other item, as it wasn’t in stock. But they delivered the remaining item to my door today!
I can’t believe they did that… old fashioned service with a smile!
So I will definitely be buying from them again… brilliant service and lovely people. Well impressed… Thank you. 😃
28 April 2026
Reply from Haldane Fisher
Good Morning Mrs B,
Thank you so much for your kind words! We’re absolutely delighted to hear about your experience with our Coleraine branch.
Our team always strives to provide friendly, efficient service, so it’s wonderful to know we could help get your items to you quickly—and even go the extra mile with the final delivery!
Your feedback really means a lot to us, and we’ll be sure to pass your lovely comments on to the team. We look forward to welcoming you back again soon.
Thanks again for your support—it’s truly appreciated! 😃
Kind Regards
Sandra
Reply from Haldane Fisher
Good Morning Roman,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
The purchased product satisfies me
The purchased product satisfies me, the quality is good, but customer service needs to be improved. Despite the fact that I live 5 minutes away from Halden Fisher - delivery has to wait 3 days, I used the click and collect option - I arrived after 3 hours to collect the order, but it was not complete, which created a feeling of disappointment that the company does not put the customer first. There is no catalog and every necessary thing has to be picked up at the farm and shown to the service staff, so that there are no misunderstandings about the price and the required materials.
27 April 2026
Reply from Haldane Fisher
Good Morning Dana,
We appreciate your feedback and are glad the product met your expectations. We're sorry your click and collect experience and the lack of a catalog caused frustration. We'll review our processes to improve service speed and clarity. Thank you for your patience.
Kind Regards
Sandra
Poor communication
I ordered 30 pavers online with delivery on 13th April to be delivered from the Bangor branch. They were out of stock but said would be delivered in 3-5 business days. I contacted the branch 10 days later to be told they were coming from Newry and I would be contacted the following day. 3 days later I again contacted Bangor branch to be told they had arrived the previous Friday and I should have been contacted. I have to say when the mistake was noticed they did push forward delivery for the next day which I appreciated. But only after having to chase this up myself 2 times. Ordered on 13th April, delivered on the 28th April. 12 business days with communication only after contact.
13 April 2026
Reply from Haldane Fisher
Good Morning Aidd,
We appreciate you bringing this to our attention. We're sorry the paver delivery took longer than expected and the communication wasn't prompt. We'll review what happened to improve our service and ensure better coordination between branches. Thank you for your feedback.
Kind Regards
Sandra
Great service all round
Easy ordering on line and very quick delivery, same day, within an hour. Heavy bag of stones carried through to the garden.
27 April 2026
Reply from Haldane Fisher
Good Morning Heather,
Thank you very much for such a great review! We work really hard to provide best service possible for all our customers and we’re so happy that reflected on your experience with us. We look forward to seeing you again soon.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Afternoon Robert,
Thank you for the 5-star rating! We are thrilled to know that you had a great customer service experience. Your feedback motivates us to continue providing exceptional service to all our customers.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Afternoon Gheorghe,
Thank you very much for such a great review! We work really hard to provide best service possible for all our customers and we’re so happy that reflected on your experience with us. We look forward to seeing you again soon.
Kind Regards
Sandra
Easy online ordering process.
Easy online ordering process.
Delivered by friendly driver.
Delivery advice/option would be beneficial
20 April 2026
Reply from Haldane Fisher
Good Afternoon Pauline,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Ordered timber for a project and…
Ordered timber for a project and couldn’t be happier, delivery was punctual and Jack was incredible help, very pleased with the results
1 May 2026
Unprompted review
Reply from Haldane Fisher
Good Afternoon Joe,
Thank you for the lovely review, I am thrilled to hear you are happy with the service we provide here at Haldane Fisher. We love hearing our customers are happy especially when this involves one of the Haldane Fisher team. We look forward to welcoming you back to the branch very soon.
Kind regards
Sandra
Reply from Haldane Fisher
Good Afternoon Paul,
Thank you so much for the wonderful Feedback, I am thrilled that your experience with us has been so positive. It’s great to hear that our colleagues in our branch were able to assist and provide such great customer service. We look forward to welcoming you back again soon.
Kind regards
Sandra
Positive Experience
Easy to order online, good parking and a very pleasant chap at the desk
24 April 2026
Reply from Haldane Fisher
Good Afternoon Marian,
Thank you so much for the wonderful Feedback, I am thrilled that your experience with us has been so positive. It’s great to hear that our colleagues in our branch were able to assist and provide such great customer service. We look forward to welcoming you back again soon.
Kind regards
Sandra
Reply from Haldane Fisher
Good Afternoon Mariusz,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Customer service in Portadown and…
Customer service in Portadown and Belfast all depots are great!! Lovely people and very helpful!
23 April 2026
Reply from Haldane Fisher
Good Morning Dawid,
Thank you very much for such a great review! We work really hard to provide best service possible for all our customers and we’re so happy that reflected on your experience with us. We look forward to seeing you again soon.
Kind Regards
Sandra
Product quality is great and exactly…
Product quality is great and exactly what I ordered. I did have one minor issue with the delivery, only to be informed there was a problem with the delivery vehicle after I had chased it up, customer service improvement required in setting customer expectations.
8 April 2026
Reply from Haldane Fisher
Good Morning Phil,
Thank you so much for your review, I am so happy to hear you are happy with your products.
We will be forwarding your concern on delivery to the relevant team so that we can look into this and make any necessary changes to improve our service to our customers.
Kind regards
Sandra
I Did not expect the delivery would…
I Did not expect the delivery would take so long 2 weeks, i wouldn't recommend to anyone
But really happy with the service from the guy in the counter , i dont know his name but he was really helpfull and gave some good guidence
22 April 2026
Reply from Haldane Fisher
Good Morning Abhishek,
We’re sorry to hear that you experienced delays with your delivery. We understand the importance of a timely delivery and apologise for falling short in this area. We will review our delivery process and take steps to ensure that our customers receive their orders as quickly as possible. We appreciate your feedback and will use it to enhance our delivery service for all customers.
Kind Regards
Sandra
Didn't have what I was looking for in…
Didn't have what I was looking for in stock,but went the extra mile and got it in for me. Also kept me informed by email. Good job. 👍
21 April 2026
Reply from Haldane Fisher
Good Morning Phil,
Thank you so much for your kind words! We're really glad we could help track down what you needed and keep you updated along the way. It means a lot that you noticed the effort, if there is anything else you are after, just let us know and we will see what we can do to help.
Kind Regards
Sandra
Great service friendly driver and great…
Great service friendly driver and great communication on the way as agreed!!!
21 April 2026
Reply from Haldane Fisher
Good Afternoon Max,
Thank you for the feedback, We are truly blown away by your experience with our team.
Together we are constantly striving to provide our customers with a professional, Informative, and transparent service experience from start to finish.
We deeply appreciate your trust in us. We look forward to seeing you back in our store very soon.
Kind Regards
Sandra
Delivery came on time and driver…
Delivery came on time and driver carried the bags to just where I needed them
21 April 2026
Reply from Haldane Fisher
Good Afternoon Janice,
We're happy to hear that your delivery arrived on time, and our driver was able to place the bags where needed. Thank you for your positive feedback! we look forward to seeing you again soon.
Kind Regards
Sandra
Excellent service
Excellent service. Fast and asked for items to be put in a specific area. The driver was very helpful and did everything I requested. I wasn’t even home !! 5 stars all the way
20 April 2026
Reply from Haldane Fisher
Good Morning Anne,
Thank you for the feedback, We are truly blown away by your experience with our team.
Together we are constantly striving to provide our customers with a professional, Informative, and transparent service experience from start to finish.
We deeply appreciate your trust in us. We look forward to seeing you back in our store very soon.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Morning Zigurds,
Thank you for taking some time to leave feedback and for the fantastic 5 star review. We are so glad to hear that our colleagues there were able to assist and provide such great customer service while delivering your order.
We look forward to you returning to our stores in the near future.
Kind regards
Sandra
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