Halalbooking Reviews 6,012

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and easy booking process, often highlighting the competitive and unbeatable prices found on the platform. Many users appreciate the website's user-friendly interface, clear information, and effective filtering system, which helps them find suitable options and amenities. The service, including transfers and customer support, is frequently described as excellent, with many people noting smooth and well-organized experiences. However, some customers also noted issues with room discrepancies upon arrival, such as receiving a twin room instead of a double, or a room with no view when not clearly disclosed during booking. A few other people also felt that reward points expiring quickly was unfair, and there were occasional reports of delayed airport transfers leading to missed flights. Some reviewers were not happy with hotel amenities not being as advertised, like a non-functional heated pool.

What people talk about most

Booking process

Clients share positive opinions on the booking process, highlighting its ease, speed, and hassle-free nature.... See more

Price

Reviewers highlight positive aspects of price, with many finding competitive rates and excellent deals, often... See more

Website

Users describe positive interactions with the website. Many customers find it easy to use, navigate, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the transparent, reliable, and... See more

User experience

People report positive experiences with user experience, highlighting the ease of booking, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used halalbookings.com for accommodation to visit Kuala Lumpur, Malaysia. The process was really simple and quick. Appreciated the full refund option with world politics as they are, but didn't need... See more

Rated 5 out of 5 stars

Unbeatable prices and an excellent range of options – HalalBooking has quickly become my go-to website. The staff are incredibly helpful and respond to queries very quickly, making the whole process s... See more

Company replied

Rated 5 out of 5 stars

We have now made a number of bookings using Halalbooking, within our family group. The website is well laid out and easy to use. It has a very good level of detail for each hotel/resort. The filters... See more

Company replied

Rated 5 out of 5 stars

Despite my initial misgivings, halalbooking.com are genuine and delivered as promised. Oumaima from halalbooking.com helped clear up my misunderstanding around the price I was quoted and helped negot... See more


Company details

  1. Travel Agency

Written by the company

Halalbooking.com is the world’s leading search and booking website for halal-friendly travel, allowing you to book accommodation online. Halalbooking aims to provide halal-conscious travellers from all over the world with a wide choice of accommodation that best suit their preferences.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stress-Free, Halal-Friendly Travel Made Easy

Halal Booking website is easy to navigate, well organised, and makes it simple to find hotels that truly cater to halal-friendly needs. I really appreciated the clear filters for halal food, privacy options, and family-friendly facilities, it saved so much time compared to searching on generic booking sites.

The information provided for each property was detailed and transparent, which made booking feel stress-free and trustworthy. Prices were competitive, and the booking process itself was smooth from start to finish.

23 January 2026
Unprompted review
Rated 4 out of 5 stars

Experience

Rates and availability are good.
Describing the surrounding area was good.
But needs more elaboration on location maps and property contact was difficult through this site.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book and very helpful customer…

Easy to book and very helpful customer service

I had a great experience booking our family holiday through Halalbooking. The website was easy to use, the information was clear and the booking process was straightforward.

We stayed at Serenity Alma Heights and overall the trip went really well. Halalbooking made it simple to choose the right option for our family and we felt reassured booking through them.

I would definitely recommend Halalbooking to others looking for a smooth and reliable booking experience, especially for family friendly holidays.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Hotel Rixos Gulf Doha Qatar

I was very satisfied with my stay at this hotel. The staff were consistently friendly, helpful, and professional. The room was clean, modern, and very comfortable. The location of the hotel is ideal.

The all-inclusive package was excellent and truly exceeded expectations. There was a wide variety of high-quality food and drinks available, everything was well organised, and the service was attentive at all times.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Really good service

Really good service. I have used Halalbooking on a number of occasions and have also referred many of my friends and family.

16 January 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing support when it mattered most

I’ve used HalalBooking since 2018 and became a Platinum member after spending over £10k on the platform, this included recommending it to family and friends due to its values-led positioning.

Unfortunately, during a recent trip, a delayed airport transfer booked through HalalBooking caused us to miss an international flight, resulting in significant out-of-pocket costs. While the transfer fee itself was eventually refunded, HalalBooking offered no practical support, goodwill, or assistance despite the seriousness of the situation and my long-standing loyalty (very surprising for us).

What was most disappointing was not just the financial loss, but the lack of customer advocacy at a critical moment. When things go wrong, how a company supports its customers matters - and in this case, sadly the response fell well short of expectations.
________________

Update:

Thank you for your response. I would like to clarify one important point for accuracy. We were not meaningfully informed in advance of a delay in a way that allowed us to make an informed decision. Instead, we were repeatedly told by the driver that he would arrive “in 5 minutes”, which proved to be incorrect. Alternative transport was only arranged around 75 minutes after the original pickup time, by which point the situation had become critical.

While I appreciate the expressions of empathy, what remains disappointing is that, despite the seriousness of the incident, clear evidence, and my long-standing Platinum relationship, no practical support or goodwill was offered beyond a refund of the transfer itself.

I remain open to constructive dialogue and a fair resolution, should HalalBooking wish to review the matter further in light of the full context.

18 January 2026
Unprompted review
Halalbooking logo

Reply from Halalbooking

Thank you for taking the time to share your feedback. We are truly sorry to learn about the distress and inconvenience you experienced during your recent journey. We fully understand how upsetting it is to miss an international flight, and we appreciate how serious the impact of this situation was for you and your family.

We would also like to sincerely thank you for your continued trust in Halalbooking since 2018, and for being a valued Platinum member. Your loyalty and support, including recommending us to others, is genuinely appreciated.

Following a thorough review of your case, we can confirm that our Customer Relations team carefully investigated the circumstances and made every effort to assist you within the available scope. As communicated during the process, you were informed in advance by the transfer provider that there would be a delay, and you kindly waited for the service to arrive.

Nevertheless, we truly value your feedback, and we take this matter seriously. We will continue to work closely with our partners to improve service reliability and communication, in order to minimise the risk of similar situations occurring in the future.

Thank you again for bringing this to our attention. We sincerely hope to have the opportunity to welcome you again and to restore your confidence in Halalbooking.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look