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Hakolino Reviews 3

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TrustScore 3.5 out of 5

3.3

Lighting Store
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Company details

  1. Lighting Store

Written by the company

Hakolino is the trading name of Yam BGB Services Ltd, a UK-based online retailer specialising in stylish, affordable lighting for the modern home. As an online-only brand, Hakolino offers a curated range of high-quality lighting products, delivering design, value, and convenience direct to customers nationwide.

Contact info

3.3

Average

TrustScore 3.5 out of 5

3 reviews

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Rated 1 out of 5 stars

Broken lamp and non existent customer service

My lamp arrived with a manufacturing fault and is unusable.

I emailed their support email address with pictures on the day of delivery. Nobody responded. I emailed again two days later. No response.

I keep ringing the number on their website and either get a recorded message saying there are no support agents available or a get left is a queue that seemingly never gets answered.

I managed to speak to someone yesterday. She was very apologetic but as soon as I gave the order number she said it was their other company and that she couldn't deal with it but someone would ring me back.

Nobody has contacted me. The faulty item was delivered on Tuesday 3rd March.

3 March 2026
Unprompted review

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