I placed my order in Sept., it is now Nov. T-shirt on sale. I still have not received my order. Now today they charged my card again for $30 for no reason, unauthorized. I have now been charged over... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered 3 shorts because of the deal get 2 and get 1 free for the price of $90 and $5 for insured delivery. Totaling for $95 and I’ll tell you even that is a steal they are mad comfy better than N... See more
Well yes I bought they Hakai “berserk” shorts and yes I loved them because THE BLACKSWORDSMAN free my homie though and I hate you Griffith. When I bought the shorts they were realll short more like wo... See more
Company replied
They always have cool promos going on where you can get anywhere from 10% or more off on your order. Or if you buy multiple items you sometimes get a few free! I had picked up a mystery box & got anot... See more
Company replied
Company details
Written by the company
Pushing the boundaries of style by blending Japanese culture with streetwear to create clothing with a twist.
Contact info
1100 106th Ave NE , 98004, Bellevue, United States
- +1 (425)-777-7251
- hakaiculture@gmail.com
- hakaiculture.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Hakaiculture
Great quality!
I ordered some shorts for my boyfriends bday and he’s obssesed with them. Highly recommend. However buy them with AT LEAST a month anticipation becauae they take so long to ship.

Reply from Hakaiculture
Waiting for Order ~ Month 4
Bought a bunch of stuff in October, still waiting to this day (January 10th) for my orders to come in. Been waiting so long that i’m even thinking that i got scammed. I will never buy anything from here again.
Amazing Customer Support
The support team responded a lot faster than I expected and they were really helpful when I had issues with one of my orders.

Reply from Hakaiculture
Horrible Shipping Times
Ordered the Cursed Mark Puffer and was really excited. Ordered it on November 26 of 2022 and have yet to have my orders shipped and it has been around 1.5 months. Contacted them multiple times only to receive apologies and nothing else.
Amazing customer service
Amazing customer service. There was a problem with my order and they fixed the issue immediately. Extremely happy with the products and customer service. Thank you

Reply from Hakaiculture
Terrible
Terrible! Still hasn’t got here for over a month and didn’t give me a tracking number until after 3 weeks

Reply from Hakaiculture
The team at Hakai Culture was super helpful
The team at Hakai Culture was super communicative, the product arrived a bit late, but I was in the loop and it came exactly as expected. Could not be more happy with my Akatsuki bucket hat.

Reply from Hakaiculture
I’m still waiting for my order I placed…
I’m still waiting for my order I placed two months ago and I try and contact customer service they keep saying the same thing I just really want to receive my order thanks

Reply from Hakaiculture
I got my jacket it looks exactly what…I got my jacket it looks exactly what you’re supposed to look like and it fits really well
I got my jacket it looks exactly what you’re supposed to look like and it fits really well

Reply from Hakaiculture
Poor customer service
There was a lack of communication on their end in regards to my order, late responses with little to no information about what is really the issue, not to mention sending emails about everything but updates about my order and coincidentally the website was was down during this whole ordeal, but my order is just now being shipped. I ordered this as a surprise for my fiancé a month ago and now it’s ruined. You guys need to do better with customer service to create and keep building loyal clientele.

Reply from Hakaiculture
Mid quality overall
Mid quality overall, the hakai brand is really mid and has some of the worst quality clothing in the market, the clothing isn’t true to size and for people who are impatient gotta go through hell waiting upwards of 3 months. They don’t have good clothing just good marketing, none of the clothing looks like the pictures I advise people who want to purchase to look for business anywhere else other than hakai, their clothing is overpriced and trash quality for 40 dollars and they try to mask this by throwing discount left and right and they even made a discount specifically on the day the queen died for the purpose of mocking her death.

Reply from Hakaiculture
Never received my order, no refund, poor customer service
Never received my product after waiting over two months for an order over $250. After contacting customer service, received 2-3 word replies, and very ornery at that. Never got a full refund, or anything I ordered. They look like great shorts and apparel. But can't even comment on something I paid for and never received. Just can say, good luck getting your product, and best pray you don't have to interact with customer service.

Reply from Hakaiculture
Awful
dog sh!t. ordered slides for about $40 they look cheap and nothing like the picture. also took about 3 months for my order to come in.

Reply from Hakaiculture
Shipping time is horrendous
Shipping time is horrendous. I ordered on nov 18 and still haven't even received a follow up email about my order

Reply from Hakaiculture
Ordered a blue puffer jacket and got it…
Ordered a blue puffer jacket and got it fast and email team responded to me every time was always quick and responsive!

Reply from Hakaiculture
Ridiculous shipping
Ordered a jacket over 2 months ago. Got sent a link to a tracking site that says it was in transit. Proceeded to be in transit for 3 weeks so I emailed them asking why it was taking so long. Was then told that it hasn’t left the warehouse and they’re still waiting on stocks. I was given a refund for my order. Still disappointed as I waited over 2 months for a jacket I was anticipating, and it wasn’t even shipped.

Reply from Hakaiculture
I ordered my man a jacket 3 weeks ago n…
I ordered my man a jacket 3 weeks ago n still haven’t got it . Steady getting excuses . But still no jacket . Till then this place a scam in my heart!

Reply from Hakaiculture
DON'T ORDER
Like EVERYONE else here....I don't have and can't get a tracking number or a reply to my emails regarding a coat I ordered on Nov 8, 2022. NOW you can't even find their website!

Reply from Hakaiculture
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







