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Rated 1 out of 5 stars

ordered item 2 times, both times nothing was delivered and no reply at all from either support via email or their web agent. wouldn't recommend, scam.

Rated 5 out of 5 stars

Updated: Very pleased with the service received, we originally received cases where the photo faded, but they emailed me for photos and instantly recognised the fault, they replaced these straight awa... See more

Company replied

Rated 5 out of 5 stars

Hi Hairworm Just received my order yesterday Saturday 2/3/2024 photo of my cat/s for both iPads. The Quality to detail was just excellent stitching just everything. And also the quick del... See more

Company replied

Rated 5 out of 5 stars

Ordered an iPad case for my Dad's birthday via Amazon on Friday 09 May and delivery date was given as 13 May, which is already great for a customised item. It arrived yesterday, Sunday 11 May. Both my... See more

Company details

  1. Online Marketplace
  2. Gift Shop

Written by the company

Welcome to HairyWorm. Family run personalised gift store where you can purchase all your fashionable personalized phone cases, iPad cases and many other customised gifts!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Wrong size even tho ordered right size

Amazing case love it arrived very fast but got a case that is 20x bigger than my phone the company got the wrong size there is no iPhones that big with the camera placing

1 August 2024
Unprompted review
Hairyworm logo

Reply from Hairyworm

Hello,

I'm sorry to hear the case received does not fit your device, please can you contact us via our customer support email, support@hairyworm.com along with your order number so we can look in to this for you?

Many thanks,
Hairyworm Team

Rated 1 out of 5 stars

Not even close the the right size

Not even close the the right size can’t be returned as it’s personalised, Moto g4 case IS NOT for a moto g4 phone 👎🏻👎🏻👎🏻👎🏻👎🏻 brought as a gift so now I have no time to replace, I’ve brought from hairy worm before with nothing but good things to say but no anymore 🤬

28 June 2024
Hairyworm logo

Reply from Hairyworm

Hi Jenn,

I'm sorry to hear that the case received is not the correct size for the device, I have contacted you directly so we can get this resolved for you,

Kind regards,
Hairyworm Team

Rated 5 out of 5 stars

Would recommend

Good quality product. The printed photos have come out really well and the order was processed and sent very quickly.

28 June 2024
Hairyworm logo

Reply from Hairyworm

Thank you for the lovely feedback Mel!

Rated 5 out of 5 stars

Brilliant

Brilliant, quick service.

27 June 2024
Hairyworm logo

Reply from Hairyworm

Thanks for the great feedback Ben!

Rated 5 out of 5 stars

Perfect

Forgot to put a custom pic, emailed them and they put the ones I wanted and it's perfect. They are also fast.

27 June 2024
Hairyworm logo

Reply from Hairyworm

Thank you so much! :D

Rated 4 out of 5 stars

Fair response to issues

Good quick service but some issues with product. However post sales service was good and a refund offered.

24 June 2024
Hairyworm logo

Reply from Hairyworm

Hi David.

I'm very sorry to hear this, I have emailed you directly so we can get this resolved for you.

Kind regards,
Hairyworm Team

Rated 5 out of 5 stars

Love it , love it , love it

I use hairyworm for all the phones iv have
Even as gifts , my grandchildren now ask me to do orders here for their phones an tablet cases

24 June 2024
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Reply from Hairyworm

Thank you for the lovely feedback Debbie!

Rated 1 out of 5 stars

Was expecting a cover for kmy kindle

Was expecting a cover for my kindle
l measured size of kindle as requested and when it arrived it was more than twice the size of the kindle with elastic straps to hold kindle in the middle totally no use at all should have been the size of my kindle as type and size was provided when ordered will not use again

26 May 2024
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Reply from Hairyworm

Hi May,

I'm sorry to hear that you are unhappy with the case received. As our cases are universal the corner mounts are positioned to fit a range of models however I have contacted you directly so we can check sizing of case received.

Kind regards,
Hairyworm Team

Rated 5 out of 5 stars

Great customer service

Great customer service. I was sent new cases after I gave a review, saying that one was dull and blurry. The new ones are brighter and clearer. Thanks.

18 June 2024
Unprompted review
Hairyworm logo

Reply from Hairyworm

Thank you for the lovely feedback!

Rated 5 out of 5 stars

Amazing personalisation

Great that you can really personalise a phone case and design it yourself so know exactly how it will look. Definitely worth the money. And arrived much faster than expected. Very happy with my purchase!

12 June 2024
Unprompted review
Hairyworm logo

Reply from Hairyworm

Thank you Rebecca for the kind feedback!

Rated 1 out of 5 stars

Thieves

Thieves! Ordered a dark grey rubber strip and they sent a black one! Have tried on numerous occasions via email & online chat & WhatsApp to contact them but no response! My elderly client is now out of pocket by £25 but I’ll cover the cost for her. Shouldn’t be allowed to trade in my opinion!

31 May 2024
Unprompted review
Hairyworm logo

Reply from Hairyworm

Hi Shannon,

I'm sorry to hear this. I'd just like to confirm this order was placed with us, Hairyworm Personalised Gifts, and not the company The Hairy Worm, which sells draught proofing products?

Thanks,
Hairyworm Team

Rated 5 out of 5 stars

Great Company and Great Customer Service

I have had an amazing experience with this company. Their customer service is second to none. Products are great and reasonable priced, fast delivery and very friendly and helpful customer service. Would definitely recommend 100%

28 May 2024
Hairyworm logo

Reply from Hairyworm

Thank you Salena for the kind feedback!

Rated 4 out of 5 stars

Great company.

This company has great communication and are able to quickly solve problems. I ordered a personalised phone case and I didn't receive a dispatch email but after a quick email I was able to get the tracking information and see that Evri had misplaced the package. The company apologised for this and resent the item, with Royal Mail, to ensure that I could get it. It's a good item, the images are a bit blurry and there was a weird stickiness but overall it's a good product.

25 May 2024
Hairyworm logo

Reply from Hairyworm

Hi Rae,

I'm very sorry to hear that your order did not reach you as promptly as it should have. I can see you have been in touch with our support team and they have since resent this order for you.

I apologise for any inconvenience regarding the initial delay with your order.

Kind regards,
Hairyworm Team

Rated 1 out of 5 stars

Ordered a personalised leather phone…

Ordered a personalised leather phone case for me and partner .6 month after it started showing wear so I took a closer look and it's not leather its compressed paper

12 August 2023
Unprompted review
Hairyworm logo

Reply from Hairyworm

Hello,

I'm sorry to hear that you are unhappy with the material of the casing. We do state that all our cases are made from synthetic PU leather which is wrapped and stitched around the supporting structure. The card/plastic is used internally as a strengthening material to keep the casing rigid and allow for a flexible spine.

Kind regards,
Hairyworm Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Initial order had a fault with the curing of the picture. Another sent which is perfect.
Recipient os really pleased with quality of the cade and picture and I'm really pleased with the customer service and how quickly they rectified the issue and sent a replacement.

8 February 2024
Hairyworm logo

Reply from Hairyworm

Thank you for the kind feedback!

Rated 1 out of 5 stars

Personalised phone case

Chose next day delivery option on a phone case with a name printed on the back and after 4 days I still didn't receive an email of item dispatched. Emailed hairyworm customer service only to receive an email to say they as aim to respond to emails within 48 hours. The next day I received confirmation of item dispatched. Phone case was average quality with a light scratch next to the printed name , I will not use hairyworm again.

26 April 2024
Hairyworm logo

Reply from Hairyworm

Hi Matthew,

I'm sorry to hear this. I can see your order was placed at 6pm on Friday 26th. Sadly as we are closed over the weekend this was shipped on the Monday and with the Evri Next Day service which we do state can take up to two days as postal delays are sometimes unavoidable. If you have any issues with the quality of the item you can reach out to us on support@hairyworm.com and we'll be happy to help resolve this for you.

Many thanks,
Hairyworm Team

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