I can't believe how fraudulent this company actually is. After my first comment, they immediately responded on Trust Pilot saying a refund had been issued. And sent me an email reply saying the same... See more
Company replied
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See what reviewers are saying
My order #10191220 was showing awaiting fulfilment forever, but patience reigns supreme. I did contact them a few times to ask for updates, but I never got a response, then suddenly I got a shipping c... See more
Company replied
Save yourself a headache and don't waste your money! You will never see your refund. It's been a long time since I've been trying to get mine. It's always empty promises from Sophia (at online complai... See more
Company replied
I gave a second chance to this company as their customer service told me they’ve improved logistics. That’s not true, I placed an order the end of July and still waiting for it (today is 10 Septe... See more
Company replied
Company details
Written by the company
The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and may not be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Contact info
United States
- info@hairmayraki.com
- hairmayraki.com
Breach of guidelines
This product is amazing
This product is amazing! I have ordered several times and also recommended it to friends who also love it.
8 January 2026
Reply from Mayraki
Hi Chris,
Thank you so much for your wonderful feedback! We’re really happy to hear that you’re enjoying the product, and it means a lot to us that you’ve trusted it enough to recommend to your friends as well. We truly appreciate the support and we’re here anytime you need us.
Warm Regards,
Mike
Maryaki Support team
No delivery as announced and agreed
The goods didnt arrive yet on 7 January and are way past the announced date of arrival.
1 January 2026
Reply from Mayraki
Hi Henri,
Thank you for sharing your feedback, and we sincerely apologize for the delay regarding your order. We understand how frustrating it is when a delivery does not arrive within the expected timeframe.
We will be checking on your order right away and will make sure to expedite the shipment immediately. Thank you for your patience, and we truly appreciate the chance to make this right.
Warm regards,
Mike
Mayraki Support team
Too long delivery
Too long delivery. Made purchasing 2 weeks ago, and only label was created.
21 December 2025
Reply from Mayraki
Hi Ken,
Thank you for your review and for bringing this to our attention. We sincerely apologize for the delay and the frustration caused by seeing the label created without further updates.
We would like to reassure you that your order has now been shipped and is currently in transit. Based on the latest tracking information, your package is expected to arrive by January 12, 2026.
We truly appreciate your patience, and we’re here if you need any further assistance or tracking updates.
Warm regards,
Mike
Mayraki Support team
A total scam
As for other clients, an order placed two months ago has still not arrived. I am tired of sending repeated emails, that get answers from chatbots .
No product, no track number, no refund. This company is a scam!
It is funny how you do not find the time to respond to my chase emails but you react to this review…you should not put clients in such a situation.
Your MAYRAKI Order Confirmation (#10180830)
5 November 2025
Unprompted review
Reply from Mayraki
Hi iuliana,
We’re truly sorry to hear about your experience and understand how frustrating this situation must feel. Please accept our sincere apologies for the inconvenience and the lack of clarity you’ve encountered.
We’d like to help resolve this as quickly as possible. Could you please provide your Order ID so we can immediately check the status of your order and ensure it is properly delivered or addressed? Once we have this information, our team will personally review your case.
We assure you that we are a legitimate company and take every customer concern seriously. Your feedback is important to us, and we appreciate the opportunity to make this right.
We look forward to hearing from you and assisting further.
Warm regards,
Mike
Mayraki Support team
I have skin reaction using this…
I have skin reaction using this product.
Also, I received a different product compared to the advertised item.
24 December 2025
Reply from Mayraki
Hi David,
Thank you for bringing this to our attention. We’re truly sorry to hear about the skin reaction you experienced and understand how concerning this can be.
At the moment, we are still reviewing the order details provided, as we want to ensure we are looking into the correct product and shipment. Your safety and satisfaction are very important to us.
Our customer support team will be reaching out to you directly to further investigate this matter. Once the review is completed, we will be more than happy to assist with a refund, especially given the allergic reaction you reported.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this as quickly as possible.
Warm regards,
Mike
Mayraki Support team
Dishonest Company
I originally placed this order four months ago. One month after the purchase, I was forced to cancel because the items had not shipped and no delivery timeline could be provided. Despite my cancellation three months ago and multiple follow-up messages, I have yet to receive my money back.
7 September 2025
Unprompted review
Reply from Mayraki
Hi Maritza,
Thank you for taking the time to leave a review. We sincerely apologize for the delay and inconvenience you experienced.
We would like to confirm that Order #10176207 has now been fully refunded. We understand how frustrating delays can be and truly regret any inconvenience this may have caused.
Your feedback is important to us, and it helps us improve our service moving forward. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our customer support team we’re always happy to help.
Thank you for your patience and understanding.
Kind regards,
Mike
Mayraki Support team
excellent hair growth serum
5 January 2026
Reply from Mayraki
Hi Tarek,
Thank you so much for your kind words!
We’re thrilled to hear that you’re enjoying our hair growth serum and seeing positive results. Your support truly means a lot to us, and it motivates our team to continue delivering high-quality products and service.
If you ever have questions or need assistance, please don’t hesitate to reach out we’re always happy to help.
Warm Regards,
Mike
Mayraki Support team
Refund STILL NOT Processed- 2nd Time!
Refund STILL NOT Processed- 2nd Time!
I was told my order was refunded on Dec 22nd after my first review, however I am still waiting for the refund. Was the really refund processed? The return was received at your warehouse Dec. 15th. I was told a second time that the refund was process a week ago- however I called my CC company and they said NO Refund was processed with this company. Unbelievable, a refund doe not take more than 3 weeks to process- where is my refund for this order? You received my return and withholding my refund??? Order #10178130
4 January 2026
Unprompted review
Reply from Mayraki
Hi Jie,
We sincerely apologize for the frustration and inconvenience this has caused, and we completely understand your concern regarding the refund for Order #10178130.
After carefully reviewing your case, we can confirm that we attempted to process the refund; however, it was unsuccessful due to an active dispute on the transaction. Unfortunately, once a dispute is opened, the refund cannot be completed through our system until the dispute is withdrawn.
To move forward and ensure your refund is issued immediately, we kindly ask that you please withdraw the dispute with your card provider. Once this is done, we will promptly process the full refund without any further delay.
We truly appreciate your understanding and cooperation and are here to assist you throughout this process. Our support team is also available to help if you need guidance on next steps.
warm regards,
Mike
Maryaki Support team
Reply from Mayraki
Hi Deepa,
We sincerely apologize for the delay and understand how frustrating it is to be waiting for your order.
Please rest assured that your order has already been placed on priority to speed things up. Once the tracking details are uploaded to our system, we will send them to you right away so you can monitor the delivery status.
Thank you for your patience and understanding we truly appreciate your support and are doing our best to get your order to you as soon as possible.
Kind regards,
Mike
Mayraki Support team
WARNING This company is a SCAM!!!
This company is a SCAM.
I am now convinced after reading the real reviews, that this is an elaborate scam and that these products don't actually exist or are of a terrible, dangerous quality and that this is a scam website (fake reviews).
My order number is #10181383
I WOULD LIKE AN IMMEDIATE REFUND.
I placed my order on the 3rd of December and I have had not a single email regarding shipping. I sent an email to request this information and received a vague response to say someone would get the tracking number. Why not just solve the issue! It is clearly a ploy to drag out this process. Here is the extremely unprofessional email:
Thank you for reaching out. We do apologize for the delays. Let me get the tracking # for you. I'll be right back.
Sincerely,
KC
I have not had any information since.
I see that they send these polite emails but they have no intention of actually sending the products or doing anything. I am now also concerned about the safety of these products after reading some horrific reviews!
I have emailed again and requested a refund.
Again, I would like an IMMEDIATE REFUND.
The amount I spent is $89.04
Order number #10181383
3 December 2025
Unprompted review
Reply from Mayraki
Hi Cezann,
We’re truly sorry for the frustration and concern this situation has caused, and we understand how upsetting delays and lack of updates can feel.
That said, we would like to clarify that your order (#10181383) has already been fully refunded in the amount of $89.04. The refund was successfully processed back to the original payment method, and depending on your bank or card provider, it may take a few business days to appear on your statement.
Hair Mayraki is a legitimate brand, and our products are manufactured under strict quality and safety standards. We do not engage in deceptive practices, nor do we have any intention of withholding products or refunds. The delay you experienced was not intentional, and we sincerely apologize for the lack of timely follow-up regarding the tracking details.
We understand your disappointment and regret that this experience led to a loss of trust. If you have any questions regarding the refund status or require confirmation, we encourage you to reach out to us directly so we can assist promptly.
Thank you for bringing this to our attention, and again, we apologize for the inconvenience caused.
Warm Regards,
Mike
Mayraki Support team
Order placed on December 30th
Order placed on December 30th. No shipment update as of January 3rd.
30 December 2025
Reply from Mayraki
Hi Line,
Thank you for your feedback, and we apologize for the concern caused by the lack of shipping updates so far.
Please allow us a moment to check on your order placed on December 30th. We are currently reviewing the status and will make sure your order is processed, shipped, and delivered to you as soon as possible. Once available, we’ll ensure that the shipping details are provided promptly.
We truly appreciate your patience and understanding, and we’re sorry for any inconvenience this delay may have caused.
Kind regards,
Mike
Mayraki Support team
Hardest company to communicate with
Hardest company to communicate with, love the product but don’t buy often anymore because of how difficult it is to deal with customer Svcs. They send more promo emails than anyone yet no tracking shipping info once u buy.
22 December 2025
Reply from Mayraki
Hi Maria,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced, especially regarding communication and shipping updates. This is certainly not the level of service we aim to provide.
We truly appreciate your support and are glad to hear that you love the product. To help us look into this properly, could you please provide your Order ID. Once received, we will personally check the status of your order and ensure it is followed up promptly so it can be delivered to you as soon as possible.
Your feedback is important to us and helps us improve our service moving forward. We hope to have the opportunity to restore your confidence in our customer support.
Kind regards,
Mike
Mayraki Support team
Super Amazing Customer Service.
Super Amazing Customer Service.
Answers quick and resolves any issues fast.
1 January 2026
Reply from Mayraki
Hi Lidia,
Thank you so much for taking the time to share this! We truly appreciate your kind words and are really glad we could assist you quickly. Providing smooth and reliable support is very important to us, so your feedback means a lot. If you ever need anything again, we’re always here to help
Kind regards,
Mike
MAyraki Support team
I compare ingredients now
Too many products have harsh chemicals. This one claims gentler formula and it shows. My hair doesn't feel dry or brittle after use and the grays right above my ears, around my crown looks grayer but less aggressive. They have more texture, they don't stick out with that bright contrast. I love that my hair feels nourished while it's doing its job.
2 December 2025
Unprompted review
Reply from Mayraki
Hi Ochuwa,
Thank you so much for taking the time to share this. We love hearing from customers who really pay attention to ingredients, and we’re glad you felt the difference with our gentler formula. It’s great to know your hair feels nourished and not dry or brittle, while also helping soften the look of grays especially in those more noticeable areas. Your feedback truly means a lot to us, and we’re so happy it’s working well for you.
Kind Regards,
Mike
Mayraki Support team
So many antigrey things I have tried…
So many antigrey things I have tried smell so strong or burn my scalp, it's been a turn off. This one is different; mild scent, no irritation, light application. After about five weeks, the silver near my temples is softer and doesn't glare in the mirror under bright lights. It doesn't feel harsh, which makes me want to keep using it. I think durability will show in time, but so far I'm glad I switched.
17 December 2025
Unprompted review
Reply from Mayraki
Hi Nafs,
Thank you so much for sharing your experience. We really appreciate how honestly you described the difference you noticed, especially after trying so many other anti-grey products. It means a lot to hear that the mild scent and gentle formula worked well for you without irritation, and that you’re already seeing a softer look around the temples after a few weeks. You’re absolutely right consistency over time makes a big difference, and we’re glad it feels comfortable enough to keep using. Thank you for giving us a try and for switching to us.
Warm regards,
Mike
Mayraki Support team
I love to give 5 stars BUT ….🥲
I love to give 5 stars.
But first order and I spun the roulette wheel and got 15% off, but I checked my email and didn't receive anything within 9 minutes. I'm very disappointed. 15% off $215 is a large amount for me, so I would appreciate it if you could take action.
My order ID is 10181925.
Thank you for your reply that I really appreciated. Let me know anything you need to know about this order.
Thank you.
25 December 2025
Reply from Mayraki
Hi Angel,
Thank you for bringing this to our attention, and we’re really sorry for the frustration this caused we completely understand how important that 15% discount is, especially on a larger order. Sometimes the discount email can be delayed or missed, and we truly apologize for the inconvenience.
Please send us your order ID, and we’ll be happy to apply the 15% discount for you right away. We appreciate your patience and the opportunity to make this right for you
Kind regards,
Mike
Mayraki Support team
After coloring
After coloring, my regrowth always shows sooner than what I want, you see the contrast quickly. I tried this expecting little, but what I got was surprising, when new hair grows in, the gray isn't stark at the root. It's softer in tone. It's not fully dark, but it isn't super bright either. That change alone gives me more time between salon or dye appointments
10 December 2025
Unprompted review
Reply from Mayraki
Hi Akins,
Thank you so much for sharing your experience! We love hearing this, especially how it helped soften the look of gray regrowth after coloring. You described it perfectly it’s not about an instant dark result, but about creating a more natural, blended transition at the roots. We’re really glad it’s helping you stretch the time between salon or dye appointments. Thank you for trusting us and for taking the time to leave such thoughtful feedback
Warm regards,
Mike
Mayraki Support team
It was a very high quality type of…
It was a very high quality type of advertisment. I was most impressed. It explains very clearly how I am to apply the re-growth serum. As soon as I understand how to apply the serum, I thought, yes, that is easy, and right away, I purchased it.
26 December 2025
Reply from Mayraki
Hi Deborah,
Thank you so much for sharing this! We’re really glad to hear that the instructions were clear and easy to follow that’s exactly what we aim for. Knowing that it gave you the confidence to move forward with your purchase truly means a lot to us. We hope you have a great experience with the regrowth serum, and please don’t hesitate to reach out if you ever have questions along the way.
Warm Regards,
Mike
MAyraki Support team
This company is a scam
This company is a scam! I brought over $100 worth of items and the shampoo to color your hair does nothing. The conditioned I ordered does nothing. I want my money back. I write them an email 2 times. I want a return label on the system I ordered to straighten my hair. The system most likely will do NOTHING to my hair.
You should be ashamed of yourself. I hope you guys go bankrupt.
23 December 2025
Unprompted review
Reply from Mayraki
Hi Rebecca,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the experience we want for any of our customers.
We’d really like the opportunity to look into this properly and assist you. Could you please share your order ID with us. Once we have it, our team can review your order and either help guide you on the correct application of the products to achieve the best possible results, or assist you with the return and refund process, depending on your preference.
We’re here to help and would appreciate the chance to resolve this for you.
Kind regards,
Mike
Mayraki Support team
Order #10181135
Order #10181135
This is my first experience with Mayraki. I'm very disappointed with the service. I ordered $78 worth of product on December 6. It's December 21 and there's no sign of it arriving or being shipped. This company does not seem to have a good system with receiving orders and being able to promptly fill them. I'm asking them to either cancel my order and refund the money they've claimed or ship my order.
6 December 2025
Unprompted review
Reply from Mayraki
Hi Leslie,
Thank you for sharing your experience, and we’re truly sorry for the delay and the frustration this has caused this is not the first impression we want for any customer.
We sincerely apologize that Order #10181135 has taken longer than expected. Please rest assured that we are prioritizing this order and will make sure it is shipped immediately. Once it is dispatched, you will receive the tracking details so you can follow its progress.
We understand how disappointing this wait has been and appreciate your patience while we work to resolve this as quickly as possible. If you need any further assistance, our team is here to help.
Thank you for giving us the opportunity to make this right.
Warm regards,
Mike
MAryaki Support team
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