Human answers the phone in about 3-4 rings, not a computer. Customer service excellent. Easy to use the 272 cap and can move around while using it. Hairmax came doctor recommended- 2 doctors. Altho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a long-time customer of HairMax. Recently, I had an issue with a laser device that needed to be resolved. I commend Josh and Carlos for taking the time to resolve the technical issue promp... See more
Company replied
My experience with Hairmax has been nothing short of outstanding. I have been a customer since 2015. I recently upgraded to a new Lumina 272. I received follow up phone calls after receiving my new... See more
Company replied
The customer service agent was extremely knowledgable. He answered all my questions and his follow up was superb. Quality customer service is rare these days. Hairmax went above and beyond in address... See more
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Company details
Written by the company
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Contact info
1040 Holland Drive, 33487, Boca Raton, United States
- 561-417-0200
- info@hairmax.com
- hairmax.com
4.3
Excellent
394 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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Great experience with Hairmax
Called Hairmax , they helped process my order .Great customer service. Thank you
8 December 2025
Unprompted review
Reply from Hairmax
Thank you so much for your kind review! We’re happy to hear that our team was able to help process your order and provide great customer service. We truly appreciate your support and thank you for choosing Hairmax. If you need any assistance in the future, we’re always here to help!
Best customer service!
I worked with Carlos who I have to say was INCREDIBLE! From start to finish answering questions and helping me order my laser headband he was the best!
In a world where professionalism and customer service can be a negative experience I absolutely love it when a sweet kind voice is in the other line of a phone or email.
11 December 2025
Unprompted review
Reply from Hairmax
Dear Jennifer,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Carlos provided such incredible support from start to finish and made the ordering process smooth and enjoyable.
In a world where great customer service truly stands out, we’re proud to have team members like Carlos who bring kindness, professionalism, and genuine care to every interaction. We’ll be sure to pass along your kind words to him—they’ll mean a lot!
Thank you again for choosing us, and please don’t hesitate to reach out if we can assist you in the future.
HAIRMAX PRODUCTS WORK and they provide EXCELLENT CUSTOMER SERVICE
Both Josh Soto and Carlos Escobar gave me exceptional customer service earlier in ordering my products and then in follow ups. As an elderly woman who was experiencing thinning hair, I started using a full Hairmax regime years ago,using the Cap, HSN supplements ,and the other products. I have had such beneficial outcomes. I replenish my products on a yearly basis to continue the benefits. I couldn't be more satisfied with the results. Over the many years, Josh Soto provided solutions for any minor problem. Recently Carlos also gave me excellent customer service, helping me with my order. I am a very happy Hairmax customer!
26 November 2025
Unprompted review
Reply from Hairmax
Dear Sara,
Thank you so much for your wonderful review! We’re truly grateful for your loyalty over the years and delighted to hear about the positive results you’ve experienced with your Hairmax regimen.
It’s especially rewarding to know that Josh and Carlos were able to support you with exceptional service throughout your journey. We’re proud to have them on our team, and we’ll be sure to share your kind words with them.
Your satisfaction means the world to us, and we’re honored to be part of your hair-care routine. If you ever need anything in the future, we’re always here to help.
Thank you again for being such a valued Hairmax customer!
I spoke with Andrea today and she was…excellent
I spoke with Andrea today and she was very attentive, patient and kind. She took the time to answer all my questions and asked me if I had any other concerns. Andrea is an excellent company representative and an asset.
9 December 2025
Unprompted review
Reply from Hairmax
Dear Victoria,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Andrea provided such attentive, patient, and thoughtful support. She truly is an asset to our team, and we’ll be sure to share your kind words with her.
We’re grateful for customers like you, and we’re always here if you need anything else.
Out Of Warranty Repairs
My laser cap stopped working and I believe a simple loose wire to be the reason. It is outside of the two year warranty and I have been told that my only option is to send it tracked delivery to Florida and that the cost of repair is $200 plus an additional $65 for return postage.
I have pointed out that nowhere on their website does it mention this nor is it evident in the manual. They have acknowledged this and accepted that this cost is a significant amount. They thank me for my valuable feed back and say they will review their website, neither of which is any help to me.
Initially when I emailed for details of the repair process- I was given the US email address by the UK office- I was ignored. I then went back to the UK office who agreed to chase it for me. I then received several emails thanking me for registering my warranty
and then received a further email from the international Sales Director saying it was a pleasure speaking with me although he wished it was under better circumstances but I hadn’t had a phone call with him or anyone in his office!
I do not wish to pay an extortionate amount of money and send the cap at my expense 4500 miles to be repaired and had I known that was their policy I would not have bought the cap.
If they are proud of their product and service they should be open and honest about out of warranty repairs to UK customers but sadly they are not.
9 December 2025
Unprompted review
Reply from Hairmax
Dear Carol,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating this situation has been for you. Your satisfaction is extremely important to us, and we genuinely appreciate the opportunity to address your concerns.
At Hairmax, we strive to provide the highest quality in the manufacturing of our laser devices. All Hairmax laser devices include a 1-year factory warranty, during which repairs or replacements are provided free of charge. For devices outside the warranty period, repairs can still be arranged through our out-warranty department, and associated service and shipping costs may apply. We understand that these costs can be significant, and your feedback regarding transparency is greatly appreciated.
To obtain warranty or repair service, devices must be shipped—freight paid—to our warranty facility in protective packaging, along with the customer’s name and address. We always encourage customers to contact us first with their device, power cord, and cradle available so our team can troubleshoot and determine whether a repair is necessary. Our representatives are available Monday through Friday, 9am to 5pm EST, at 561-417-0200, and we are committed to assisting customers worldwide to the best of our ability.
We sincerely apologize for any miscommunication you experienced between offices and for any emails sent in error—this is not the level of service we aim to provide. Your comments are being shared with our teams so we can continue improving our processes and ensure clearer communication for all customers, including those in the UK.
We would like to review your individual case further to see if there is anything more we can do to assist you. Please contact us directly at 561-417-0200 or 1-800-973-4769 and we will be more than happy to help.
Thank you again for your valuable feedback—we truly appreciate it.
I recently ordered the Laserband 82…
I recently ordered the Laserband 82 directly from the manufacturer. The directions are easy to follow and I am hoping for a good result. I had a question for Customer Service and was very pleased overall.
9 December 2025
Unprompted review
Reply from Hairmax
Thank you so much for your review! We’re delighted to hear that your LaserBand 82 arrived with clear, easy-to-follow instructions and that you had a positive experience with our Customer Service team.
We truly appreciate you choosing Hairmax and we hope you achieve great results with your device. If you ever have any questions or need further support, we’re always here to help.
Thank you again for your feedback!
Terrible customer service
Terrible customer service. I paid for VIP. They give you phone number to call along with an extension. You call the number it goes to someone's voicemail box. Left a message. No callback. I opened a case online on their website. No response what so ever.
4 December 2025
Unprompted review
Reply from Hairmax
Dear Rob,
We’re very sorry to hear about your experience, and we appreciate you bringing this to our attention. We want to assure you that our team always answers the phone during business hours, and all voicemails and emails are responded to within 24 hours. It sounds like we may have missed your message, and we sincerely apologize for any inconvenience this caused.
We would like to resolve this for you right away. Please contact us at 561-417-0200 and press 2 or email us at support@hairmax.com, and we will make sure your issue is addressed promptly. Your satisfaction is important to us, and we’re here to help.
I'm a 61 yo male who has been using a…
I'm a 61 yo male who has been using a Hairmax Laser Cap 272 cap for the past year (3 times per week) for male pattern baldness. I've taken before and after pics and they show no noticeable difference in my hair. I'm just as bald as before so I have stopped using it as of today.
27 November 2025
Unprompted review
Reply from Hairmax
Dear James,
First of all, thank you for sharing your feedback. We are very sorry to hear that you are not seeing the results you were hoping for with the laser therapy for hair loss.
Laser therapy results can vary from person to person due to many factors, such as medications, stress, the level of hair loss, dormant follicles that may already be inactive, and hereditary hair loss, just to name a few. This is why HairMax offers a 6-month money-back guarantee program to our valued customers.
It’s also important to note that there is a 93% overall success rate, which speaks to the effectiveness of laser therapy. Unfortunately, the remaining 7% who do not experience the desired results may be affected by the factors mentioned above.
Please reach out to our customer service team at 561-417-0200 so we can discuss your specific case and assist you in the best possible way.
Best regards.
I had an issue with one of my…
I had an issue with one of my deliveries so I contacted Hairmax customer service. I must say that i was extremely impressed with the responsive service I received, probably the fastest, most responsive I have ever experienced. It was a pleasurable experience which reflects favorably on Hairmax
24 November 2025
Unprompted review
Reply from Hairmax
Dear Jay,
Thank you so much for your wonderful review! We’re thrilled to hear that our customer service team was able to assist you quickly and that you had such a positive experience. Your feedback truly means a lot to us and reflects our commitment to providing exceptional support. We appreciate you being a part of the Hairmax family!
My experience with Hairmax has been nothing short of outstanding!
My experience with Hairmax has been nothing short of outstanding. I have been a customer since 2015. I recently upgraded to a new Lumina 272. I received follow up phone calls after receiving my new device, to check if I have any questions or concerns, which I appreciate. I spoke directly with Carlos several times as well. His customer service is exceptional. He is so easy to speak with and so very very knowledgeable. He has worked with me a lot and is very dependable & reliable with his help. I feel lucky to have him within a phone call if I need any assistance. Thank you Carlos and thank you Hairmax for having such a caring team member.
10 November 2025
Unprompted review
Reply from Hairmax
Thank you so much for taking the time to share such a heartfelt review. We truly appreciate your loyalty since 2015, and we’re thrilled to hear that your experience with the new Lumina 272 has been so positive.
We’re especially delighted to know that Carlos has provided you with exceptional care and support. He is indeed a valued member of our team, and your kind words mean a great deal. We’ll be sure to pass along your appreciation—he will be so happy to hear it.
Thank you again for your trust in Hairmax. We’re always here for you, and we look forward to continuing to support you on your journey.
My customer service call with Andrea…
My customer service call with Andrea today was topnotch, just as my other two calls over recent years have been. She was knowledgeable, patient and understanding. Thank you!!
20 November 2025
Unprompted review
Reply from Hairmax
Dear Kelly,
Thank you so much for sharing your experience! We’re thrilled to hear that your call with Andrea was top-notch and that she has consistently provided knowledgeable, patient, and understanding support over the years. We truly appreciate your kind words and will make sure Andrea receives your thanks.
We’re always here to help whenever you need us!
Quick thanks for getting back so fast!
19 November 2025
Unprompted review
Reply from Hairmax
Thank you for your feedback! We’re glad we were able to respond promptly and assist you.
Exceptional Service
After erroneously ordering an incompatible battery, Carlos waived policy and provided a refund for the just opened/unused incompatible battery. Thoroughly satisfied with this course of action. Thank you.
17 November 2025
Unprompted review
Reply from Hairmax
Dear Geordie,
Thank you for sharing your experience! We’re glad to hear that Carlos was able to assist by reviewing your situation and making things right with the refund. Providing flexible, customer-focused support is important to us, and we’re happy to know you’re satisfied with the resolution.
We appreciate your feedback and are here anytime you need further assistance. Thank you!
I spoke with Carlos via chat
I spoke with Carlos via chat and he was great. He provided me with all the information I needed about international shipping costs and explained the different devices clearly. Great customer service and an incredibly knowledgeable agent.
12 November 2025
Unprompted review
Reply from Hairmax
Dear Diego,
We’re so glad to hear that Carlos was able to provide clear information about international shipping and help you understand the different devices. Delivering knowledgeable, friendly support is something we strive for, and we’ll be sure to share your kind words with him.
We truly appreciate you taking the time to share your experience and are here anytime you need further assistance!
Ordered my Lumina September 9
Ordered my Lumina September 9, 2025. The device has been very convenient to use, and each time I have had questions the HairMax support team has been very helpful. I have especially enjoyed talking with Carlos regarding my questions. He always patiently listens to my questions and has been very supportive in my hair loss journey.
5 November 2025
Unprompted review
Reply from Hairmax
Thank you so much for sharing your experience! We’re thrilled to hear that your Lumina has been convenient to use and that our support team has been able to help whenever you’ve had questions. It’s wonderful to know that Carlos has made such a positive impact on your hair-care journey — we’ll be sure to pass along your kind words to him.
We truly appreciate you being part of the HairMax community, and we’re here for you anytime you need assistance! 💙
I just purchased my Hairmax
I just purchased my Hairmax. I spoke with Carlos at customer service. He was friendly, polite and knowledgeable. He explained the differences between the varies devices as well as the competition. We also discussed his personal experience with the Hairmax. At the end I felt very confident about my purchase. Thank You
3 November 2025
Unprompted review
Reply from Hairmax
Thank you for sharing your wonderful feedback! We’re delighted to hear that Carlos was able to provide you with helpful information and make your Hairmax purchasing experience a positive one. Our team takes pride in offering knowledgeable and personalized support to help each customer find the right solution for their needs.
We truly appreciate your trust in Hairmax and wish you great success on your hair growth journey!
It really works! A fantastic product with amazing customer support
My wife's review: I was very skeptical when a friend recommended the Regrow MD laser hat, but I was desperate about the menopausal thinning that had left a noticeable hole at the front of my parting. I'm so glad I gave it a try.
The results are real. I started in April, using it for 30 minutes every other day. Within three months, I saw new baby hairs. Within four months, two different hairdressers spontaneously commented on all the new growth! By October, the thin patch was noticeably smaller, and I was finally regaining my confidence.
My advice: Be consistent. I even packed the hat in my hand luggage for trips. (A minor note: my scalp was sensitive in hot sun for the first two weeks).
The customer service is just as impressive. When my battery pack stopped working, I was worried about losing my progress. The Hairmax team was amazing. Annerie was super helpful (UK phone line support) and then Josh (US sales and service lead) arranged a video call to troubleshoot along with Jon from the UK. It seems likely I had caused the problem by using a different charger. (do not do this! only use the dedicated charger they supply.)
Even though it was most likely my fault, they sent out a replacement immediately, which arrived from the US in two days. They even upgraded me to a new, faster model. This is an expensive product, but the results and the incredible support make it worth it.
30 October 2025
Unprompted review
Reply from Hairmax
Thank you so much for taking the time to share such a thoughtful and detailed review! We’re truly delighted to hear about your wife’s positive experience with the Regrow MD Laser Cap and the amazing results she’s seen. It’s inspiring to know that her consistency and commitment have paid off and helped her regain confidence.
We’re equally thrilled that our customer support team, including Annerie and Josh, could assist so promptly and ensure everything was resolved smoothly. Your kind words mean a lot to all of us at Hairmax — we take great pride in standing behind our products and providing the best service possible.
Thank you again for trusting Hairmax and for sharing your story. We wish you continued success on your hair growth journey!
I’ve repeatedly missed the delivery of…
I’ve repeatedly missed the delivery of my order because a signature is required by Haimax. UPS provides a 4 hour delivery window but consistently delivers outside that timeframe. Unfortunately, I cannot remain at home for 12 hours a day waiting for the package.
Hairmax should offer the option to authorize UPS to deliver the item without a signature.
17 October 2025
Unprompted review
Reply from Hairmax
Dear Robert,
Thank you for taking the time to share your feedback.
We completely understand how demanding and unpredictable daily schedules can be, and we’re sorry to hear about the inconvenience you've experienced with your delivery. HairMax requires a signature upon delivery to ensure your order arrives securely, especially given the value and importance of our devices.
That said, if you're unable to be home to provide a signature, there are a few options available to help make the process smoother:
Leave a signed note on your door authorizing UPS to release the package without a signature.
Redirect the delivery to a nearby UPS Access Point for pickup at your convenience.
Schedule a pickup directly at your local UPS facility.
As always, we’re here to assist you. If you'd like help managing your shipment or adjusting your delivery preferences, please don’t hesitate to contact our Customer Care Team directly at 561-314-2430. We're more than happy to support you.
Thank you again for your feedback and for being a valued HairMax customer.
Terrible product. Makes hair loss worse
Terrible product. Makes shedding and hair loss worse.
Makes shredding worse. Info from company: Expected Hair Growth Timeline:
Months 1–3: Possible temporary shedding as new growth cycles begin
( ha ha ha!!)
Months 4–6: Shedding stabilizes; early signs of regrowth may appear
… so it might make hair loss WORSE for 6 months 😱
Months 12–18: Peak results with noticeable improvements in density and thickness.
Hardly the case if you have long hair.
16 October 2025
Unprompted review
Reply from Hairmax
Dear Miss Buck,
Thank you for sharing your experience—we’re truly sorry to hear that the results did not meet your expectations, and we completely understand how distressing hair loss can be.
We’d like to clarify that what you’re describing is actually a known and temporary phase that some users may experience when beginning low-level laser therapy (LLLT). This initial shedding is a sign that dormant follicles are being stimulated and transitioning into a healthier growth cycle. While it can understandably be alarming, it is typically short-lived and followed by improved hair retention and regrowth for most users.
That said, every individual responds differently, and your comfort and satisfaction are very important to us. We'd welcome the opportunity to speak with you directly to better understand your experience and explore how we can help.
Please feel free to reach out to our Customer Care team at info@hairmax.com or call us at 561-314-2430
We appreciate your feedback, and we’re here to support you every step of the way.
Excellent customer service
Excellent customer service! I recently purchased a charger and didn’t realize that it was the European version, I called customer service and talked to a Andrea and explained what I had ordered and that I needed the US version, she put me on a brief hold and the next thing I knew she was shipping me out the part I needed no questions asked.
14 October 2025
Unprompted review
Reply from Hairmax
Dear Steve,
Thank you so much for sharing your experience with us. We're thrilled to hear that Andrea was able to assist you quickly and efficiently — she truly represents the level of service we aim to provide every day.
We're glad we could get the correct charger sent your way without delay. If you need anything further or have any questions, please don’t hesitate to reach out.
Thanks again for being a Hairmax customer — we truly appreciate your support!
Warm regards,
Hairmax Customer Service Team
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