HairClub Reviews 

I have been with Hair Club now for over two years and have been wearing hair for over 30 years. The reason why I chose Hair Club as I plan on traveling and found that they have centers all over the country. In the two years I have been with them the actual stylist are wonderful, but the company is terrible. I have been wearing other client's hair now most of the time and it never really satisfies me, and it is very depressing, and never fits correct. The center I am involved with now is trying to help, but it has really been a challenge. I have been wearing a hat now for over three months and as a businessman going to different meetings all the time it is a disgrace.

Love the location, not really friendly some staff and management very defensive with excuses why they cannot or will not help in case of emergency repairs, and don't return calls. Staff turnover, lack of staff, service, have been great issue since 'Covid' excuse for everything, even sending out with wet poorly cut hair that lifts in the first week. Used to be a great office when it opened- Staff was attentive, professional, friendly- made me feel important as a client-today not so much. Hope things change here for the better soon.

I have been a HC client for over 30 years and for the most part have been satisfied. The turnover of stylists seems to be excessive and not sure why that is an issue. That being said, I now have a stylist who I am very satisfied with, and she has a long experience with HC so I am hopeful she will continue. The problem is the COVID excuse for everything.....I can accept some issues, but I feel at the corporate level or senior management they have really dropped the ball. My current plan is for 5 systems per year at a very expensive $398 per month.....three price increases in the last 4 years. The problem now is that HC cannot fulfill its contractual obligations. I have had new hair on order since March and have had the local management try to substitute another system to fulfill my required orders. I drive 2 hours to my salon and the manager failed to tell me my hair was on back order due to "COVID"......after a lengthy discussion I explained that a substitute system was not acceptable. This was in Oct and was told that my hair should be in by Nov. My scheduled appointment was 18 Nov and I called just to make sure my hair was there, and you guessed it they were once again trying to provide me with a substitute system and once again no advanced notification. I explained that this was totally unsatisfactory, and that HC needed to stop the auto withdrawls each month until they can meet their obligations. I was told it may be several months before my hair actually arrives but that was only a guess as they had no visibility of the order status.....REALLY.....what kind of business are you running and if you are still having COVID issues to this level then be honest with your clients and quit trying to placate us with half measures.

Thank you Steven, Emely and Holly! Being a member really change my life !

Mario did a great job on my hair. very professional and courteous. Thank you Mario!

I've been going to Hair Club in Montreal for the past 2 years. I always go with Holly and I have nothing but great things to say, couldn't be more pleased with my hair!

Alyssa is an amazing stylist she takes care of all my hair need and answers all my question always a great experience when I’m with her if you feel like you have some issues with your hair I would definitely recommend going to get your hair checked at Hairclub Montreal

I went in for a consultation with Steven at the Montreal location and could not believe how much I learned about hair loss. My treatments start in a couple of weeks and I cannot wait to get started!

So happy I made the decision to go to HairClub Montreal. I can't believe I can now go outside without my baseball cap on, something I was never comfortable with doing before. Steven and his team have been amazing and I can't thank them enough.

My experience based on nearly 30 years of being an HCM member has been positive and satisfactory. I have seen countless people come and go and I can honestly say that all of them have been wonderful and supportive to me and my needs. I still have concerns regarding what level would best suits my needs (Gold vs Silver) but that is ongoing as time moves on every year.

Never thought I would get the nerve to actually quit the club after 12 years of being a client, but I did. 12 years of paying a car payment every month, 12 years of driving five hours one way every month, this adds up over time. For the last 2 years I have dealt with not having the same stylus more than once, other than the traveling stylus. 2 years of not having my system ready for me for the appointed replacement, 2 years of canceled or rescheduled appointments cause of no stylus. I can’t take off work for two days on a whim cause they need to reschedule. Every reschedule takes two days off of my vacation days since I work nights. I’ve wasted enough money with this company that can’t seem to get their crap together. 12 years at 500 a month comes to 72,000, that’s 72,000 I could have put towards the house!
I never would have started with this company if the manager would have been honest on how the program works. Best of luck HC

I Had an issue so I called Hair Club Corporate office and the person that help me was wonderful she listen to my problems and got them fixed....Thank you Barbara for helping me..really appreciated it🥰

Everything hair, products, style is way way over priced and the hair product is very poor. That is if you can get them to get you any hair, been waiting 11 months now. The ownership must be hard to work for as the SLC salon has had at least 3-4 managers and several other staff changes. Also dont plan on getting an answer if you call the place. Very poor company. Go some where else.

I had a video visit with Sabina who pressured me into applying for credit and pay $500 to even schedule a appointment then went in for my color match and told Chet I don’t think this is for me. He told me don’t worry if you don’t like it I will give you a refund. Schedule me a appointment and canceled it the same day with out informing me. I found out 2 wks later.Then I called the Sabina to ask what happened she basically gave me the round around call Chet was out on vacation called corp. was told they would refund me after waiting sometime call again to ask about my refund get told there is a IT problem and will call me back waited called again said he was working on it and would call me before end of day called back at 4pm and they said he left for the day. And I still haven’t got my refund. How they think this is ok to do to people is disgusting. I hope enough people read this and don’t get scammed as I did.

500 dollars a month for a haircut boys-or 500 dollars a month for a g wagon. Looks good not gonna lie but for a week. Keep your money and work hard for anything but garbage hair

I worked for hair club one year….one word to describe m experience and it was TOXIC! First of all it’s very toxic places to work starting from the manger, most not all employees and HR. I reached out to HR but they did nothing.
Some employees have been there for 15 to 22 years, they are cut throat, will do anything to keep their high tipping members, very greedy and mean. They talk very badly about the members. For example, how some of the members don’t tip well. They would push around the non tipping members to each other or me, which was fine with me, because I truly cared about my clients. The Manager was a bully, very condescending and disrespectful, not a team builder at all. I was very unhappy to workin in a toxic environment. The Manager stole my Commission and tried to blame it on other people. I was selling products but she was putting them under her fiancé‘s name. Then one day before she fired me, she told me I was the reason that her fiancé was no longer working at that location. So she decided to come after me and got me fired under false pretenses. The manager has no morals or ethics. She’s not a person with good character or attitude. Mind you this poor excuse of a manager was only there for three months and she turned this place into a toxic work place. I would not recommend anyone to work at this location.

I ordered a wig 2 years ago, received something that met none of my color specifications and was FAR too small for my head, and requested a replacement after trying to wear it for only 2 days. They understood my complaints and ordered it.
Then covid hit, factories closed, and I waited over 9 months. I was given a complimentary $200 piece from online "while I waited for my order to be moved to a different, open manufacturer and made and shipped". I waited another 9 months, then was informed that after getting the complimentary piece my order had been canceled because I had already "gotten two wigs for the price of one". No one ever told me my order would be canceled--in fact, they specifically said it was being updated and FIXED so I could actually get it--and now they're holding a complimentary apology gift against me. Apparently at HairClub, "We're sorry, we're trying to make this right" gifts are actually just ways to screw people over.

Had an Xstrands appointment today. Once again my stylist Aisha was wonderful! She is always so gentle with my hair and attentive to my preferences!

My experience at Hairclub in Bedford has been great. From the moment I walked in there I was made to feel welcome. The staff are great, very friendly and knowledgeable and have gone out of their way to help me. I could not be happier.