Hagens Bees Limited Reviews 8

For the price, i thought i was buying quality! Colony was not very big, plywood nuc was too deep for the frames so they had built comb on the bottom of the frames and no marked queen. I did email them to ask why and was told "The disk has probably dropped off". Also, there was not a lot of brood on the 2 frames of brood and 1 frame was less than 50% drawn. I was envious that i seen Black Mountain Honey nucs being sent out 2 weeks before hand. They are sent in a poly nuc with built in feeder and from experi

Faulty Nuc Colony and No Customer Support

I purchased a nuc colony in July 2025 which unfortunately failed due to lack of brood and a poorly performing queen.

From the beginning, I followed proper care procedures, including adding additional frames and providing regular feeding. Despite this, the colony declined and eventually collapsed.

I raised this issue with the company and provided clear photographic evidence and explanations. However, instead of offering a solution, I was repeatedly given inconsistent responses, including claims of poor management without proper assessment.

I was also sold the nuc as containing a Carniolan queen, but the queen supplied did not match expected characteristics and showed weak laying performance.

The company has since stopped responding to my emails and declined to resolve the issue.

I am currently seeking advice from Citizens Advice regarding this matter.

Very disappointing experience and lack of customer support.
Tariq alkhaldi

Excellent service. Order arrived promptly and was exactly as ordered

Yet another fantastic service, well happy with the company, I never had a bad service ty
👍👍👍🐝🐝🐝🆗

Just Fantastic!!

This is my 2nd order with Hagen Bees and I'm honestly amazed at how quickly my items have been sent out.

I've purchased the extraction kit and at that price it's a no brainer for a beginner.

Great price, super quick delivery (received within 24hrs of ordering) Well done Hagens Bees