Hader Institute of Education Reviews 

566
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 426 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and dedicated teachers for providing exceptional support, endless patience, and clear communication throughout their educational journey. Students consistently note that instructors go above and beyond to create a welcoming environment, making the overall learning process highly engaging, stress-free, and accessible for everyone involved. Some reviewers were not happy with certain aspects of the course structure and ongoing organization. Specifically, individuals mentioned experiencing heavy workloads with insufficient breaks, dealing with intensive recording requirements for mandatory assessments, and encountering frustrating communication hurdles regarding group activities after enrollment.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their dedication, professionalism, and support.... See more

User experience

People report positive experiences with user experience, highlighting helpful trainers, smooth onboarding,... See more

Customer service

Consumers find customer service to be exceptionally positive, praising advisors for their patience, active... See more

Service

Users describe positive interactions with service, highlighting helpful and informative staff throughout the... See more

Response time

Customers consistently note positive experiences with response_time, highlighting the swift and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As someone who finds a difficult to communicate and socialise with other people, Lianne has given me the opportunity to be able to share my opinions and help me complete my goals. I 100% recommend. Li... See more

Company replied

Rated 5 out of 5 stars

So far my experience has been nothing but faultless. Conor helped me every step of the way and went above and beyond to ensure I was able to keep my enrolment. I am going through some pretty intense f... See more

Company replied

Rated 5 out of 5 stars

Ashley Saddoo was very helpful, he guided me through the whole process of the course, payments etc. lovely & positive vibes! He didn’t pressure me into enrolling in the course unless he was absolutel... See more

Company replied

Rated 5 out of 5 stars

I'm currently studying my Diploma of Mental Health with Hader, and I'm absolutely loving it! 🤗 I recently completed my role play assessments with Charlotte Kendrick and Jay Fleming, and I hones... See more

Company replied


Company details

  1. Adult Education School
  2. Educational Institution

Written by the company

Hader Institute of Education is one of Australia's highest-rated online RTOs — delivering nationally recognised qualifications in Mental Health, Youth Work, Community Services, and Alcohol & Other Drugs. We're 100% online and self-paced, with live trainer-led sessions, Guaranteed Work Placement through our partner SkilTrak, and interest-free payment plans from just $28 per week. But what our students talk about most isn't the courses — it's the people. Viki. Cayan. Blake. Duane. Charlotte. Trainers named by name in hundreds of reviews as the reason a student made it through. That level of care isn't accidental. It's the standard we hire to and the culture we build every day. If you're considering studying with us — you're in the right place. These reviews are from real students, at every stage of their journey. Read them, ask us anything, and when you're ready, book a free 30-minute call with one of our course advisors. No pressure. Just honest advice. Give us a call: 03 8362 3113 Book a meeting : https://calendly.com/student-recruitment-hader/30-minute-meeting www.haderinstitute.edu.au


Contact info

4.9

Excellent

TrustScore 5 out of 5

566 reviews

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Asks customers to review

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Replied to 44% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(566)

430 reviews in the last 12 months

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Rated 5 out of 5 stars

Ive had nothing but absolute positive…

Ive had nothing but absolute positive reviews to say about hader institute, from the moment I took the first call with Denholm Him and his team have helped me in Sooo many more ways then needed am I am really great full for the support to help proceed in my upcoming study i would highly recommend this program to anyone wanting or stating to do the same course or any similar course as it has been really beneficial for me. Extremely excited to continue to work alongside with hader institute

24 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

This review genuinely made our day — thank you.

And notice what you said: from the moment you took that first call. That's not an accident. Denholm and the team go in with one job — make sure you feel backed before you've even started, so that when the study gets real, you already know exactly who's in your corner. You've experienced that. You now know it's real.

Here's what excites us most: you're only at the beginning. The support you've had so far is the baseline, not the peak. As you move deeper into your course, that same team stays right beside you — and the confidence you're feeling now is going to compound every single week. Picture yourself finishing this qualification and stepping into the work you set out to do, knowing you never had to do a single hard part alone. That's the version of this we're building with you.

And the fact that you'd recommend us to anyone starting a similar course? That's the highest compliment we can get. Thank you.

We're every bit as excited to keep working alongside you. Let's go and get it.

Rated 5 out of 5 stars

Excellent and quick response.

Cayan has promptly resolved an issue with one of my Role Plays.
I am grateful for his expertise and acting in quickly.

It is worth reach out to him, as much as, it is useful to contact Lerner Support Team.
I am satisfied with today’s outcome. Thank you Cayan.

23 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Thank you so much for taking the time to share this — it genuinely made our day. What you experienced with Cayan isn't a one-off; it's exactly the standard we hold ourselves to every time you reach out. When something trips you up on a Role Play, you deserve a fast, expert resolution, and that's precisely what Cayan delivered. Here's what stands out most: you're clearly committed to getting real value from your learning, and that kind of momentum is what turns practice into lasting skill. Keep going — every Role Play you complete is sharpening abilities you'll carry with you for good. We're right here beside you whenever you need us. Onward and upward, and thank you again for the kind words about Cayan.

Rated 5 out of 5 stars

I would like to thanks Hader…

I would like to thanks Hader institution of Education for the opportunity to learn. Thank you Hader Institution the team and people involved in helping me through my Journey also accepting me for who I am and not judging.

I am greatful to give the opportunity to someone else.
I want to nominate my sister, I am 100% sure that she will complete the course and get a lot out of it. I'm glad it is not going to waste in wasting everyone's time.

I am sorry that I can not continue on with the course. Due to life's difficulties but I am forever greatful. From Aye Taw.

22 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Aye, thank you — this message moved everyone here. You came to us to learn, and the fact that you felt accepted for exactly who you are, without judgement, tells us we got the most important part right. That's the standard we hold ourselves to for every learner who walks through our doors. Please hear this clearly: stepping back because of life's difficulties is nothing to apologise for, and your time with us was never wasted. The courage it took to start, and the growth you made along the way, belong to you for good. We would be honoured to welcome your sister, and just as honoured to welcome you back whenever the timing is right — your place here doesn't expire. Look after yourself first. We're grateful to you, Aye, and we're cheering you on wherever your journey leads next.

Rated 5 out of 5 stars

Jack

Jack, was an amazing person to talk to and guide me through where I wanted to go with my course and shows continued support

22 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Thank you so much for this! Feeling genuinely guided toward where you want to go with your course — and knowing that support doesn't stop after one conversation — is exactly the experience every learner deserves, and it's what we hold ourselves to. Jack being an amazing person to talk to isn't luck; it's the standard of care our team brings every day. Here's what stands out: you're clearly thinking purposefully about your direction, and that kind of clarity is what turns a course into real momentum toward your goals. Keep going — Jack and the whole team are right beside you the whole way. Thank you again for the kind words!

Rated 5 out of 5 stars

Short but sweet

Short but sweet - Duane is amazing as usual - still getting a lot of anxiety around role plays and he seems to make them sound manageable but I'm still so hesitant

21 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Amazing as usual and making role plays sound manageable even when anxiety is real — that's Duane and that's exactly the kind of trainer who walks alongside a learner rather than just ahead of them. The hesitation is completely normal and with Duane in your corner you're going to get there. Keep going — you've got this! 🙌

Rated 5 out of 5 stars

The staff were patient and…

The staff were patient and understanding. I felt heard and not judged which helped me to open up and communicated my difficulties.

14 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Patient, understanding, non-judgmental and creating a space safe enough to open up and communicate freely — that's the Hader standard and it's the exact same environment our learners are trained to create for the people they'll go on to serve. Thank you for trusting us with something so personal and keep going — you've got a brilliant team behind you every step of the way! 🙌

Rated 5 out of 5 stars

I'm currently studying my Diploma of Mental Health

I'm currently studying my Diploma of Mental Health with Hader, and I'm absolutely loving it! 🤗

I recently completed my role play assessments with Charlotte Kendrick and Jay Fleming, and I honestly couldn't have asked for better assessors. They are both so knowledgeable, supportive, patient, and really good at what they do. They made me feel comfortable from the start, which helped settle my nerves and made the whole experience so much easier.

I highly recommend Hader to anyone thinking about studying. The support I've received has been amazing, and I'm so glad I chose to study with them. Thank you for making learning such a positive experience! 😊

21 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Absolutely loving the Diploma of Mental Health, two exceptional assessors in Charlotte and Jay who made every nerve disappear from the very start, and a support experience so amazing it's turned into a glowing recommendation to the world — that's Hader at its absolute best. Thank you for sharing this so warmly and keep going — the Mental Health sector is about to gain someone truly wonderful! 🙌😊

Rated 5 out of 5 stars

Calm and relaxed

My experience was great. The support was clear, respectful and easy to understand. I appreciated having practical examples and guidance that related directly to my assessment requirements.

20 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Clear, respectful, easy to understand and backed by practical examples that connect directly to assessment requirements — that's exactly the kind of support that turns uncertainty into confidence. Thank you for sharing this and keep going — great things are ahead! 🙌

Rated 5 out of 5 stars

Was great felt relaxed and the role…

Was great felt relaxed and the role play went smoothly.
Charlotte got the best out of me.

20 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Relaxed, smooth and Charlotte getting the absolute best out of you — that's assessment done exactly right. When a learner walks away from a role play feeling great about their performance, that's an assessor who created the perfect conditions for success. Thank you for sharing this and keep going — you're building something truly special! 🙌

Rated 5 out of 5 stars

Friendly

Friendly, and quick to respond. Love this level of service.

17 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Friendly, quick to respond and delivering a level of service worth loving — that's the Hader standard every single day. Thank you for sharing this and keep going — the whole team is behind you! 🙌

Rated 5 out of 5 stars

A call out to Jack!

A call out to Jack!!
He may have changed my life!!
Jack patiently assisted me to find exactly the right course with no pressure, so much understanding and consistent good advice.
I asked a million questions of which he always answered positively, his knowledge on the subject matter was amazing!!!
He gave me what I needed to make the right decision.
Thank you Jack
Highly recommended to others!!!!

17 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Patiently guiding someone to exactly the right course, a million questions answered with positivity and knowledge, zero pressure and giving someone everything they needed to make the right decision — that's Jack and that's the kind of enrolment conversation that genuinely changes the direction of a life. Thank you for sharing this so passionately and welcome to Hader — the best is absolutely still ahead! 🙌

Rated 5 out of 5 stars

Cayan is an outstanding trainer

Cayan is an outstanding trainer; he is very professional and passionate about teaching and truly wants his students to become successful in the mental health industry. Cayan is very articulate in his teaching to ensure he gives his students a high-quality education. Cayan is very patient, understanding, and makes time for all his students because he truly cares. Because of Cayan's highly professional teaching skills, I am now ready to start my dream career in mental health. I highly recommend Cayan; he is outstanding, and I will always be grateful to have had Cayan as my trainer. Thank you.

17 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

What a wonderful thing to read — thank you. A review like this doesn't happen by accident; it happens because Cayan brings genuine professionalism, patience, and real care to every student, every time, and that's the standard we hold ourselves to. But here's what matters most in your words: you are now ready to start your dream career in mental health. That readiness is yours — earned through your own commitment, with Cayan helping you get there. The industry needs people who care as much as you clearly do, and you're stepping into it prepared and capable. Go and do exactly what you set out to do — we couldn't be prouder, and Cayan and the whole team will always be in your corner. Thank you for the outstanding words, and congratulations on what's ahead!

Rated 5 out of 5 stars

Great flow and structured information.

16 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Great flow and structured information — that's the combination that makes learning feel effortless and knowledge actually stick. Thank you for sharing this and keep going — the best is still ahead! 🙌

Rated 5 out of 5 stars

Thanks for your attention

Thanks for your attention, but I am still not able to sign in

16 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Thank you for reaching out — we're sorry to hear you're having trouble signing in. Please contact our support team directly at info@haderinstitute.edu.au or call (03) 8362 3113 and we'll get you sorted right away. Our team is always happy to help!

Rated 5 out of 5 stars

The support

The support

16 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

The support — two words and five stars that say everything. Thank you for taking the time to share this and keep going — the whole Hader team is behind you! 🙌

Rated 5 out of 5 stars

Cayan Erdogdu

Great teacher

15 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Cayan is exactly the kind of trainer who makes the difference — and clearly he made it for you. Thank you for taking the time to say so. Great teaching is what turns a qualification into real capability, and it's the standard we hold ourselves to every day at Hader.

Rated 5 out of 5 stars

Am studying with Hader and find the…

Am studying with Hader and find the zoom classes useful and supportive.

15 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Great to hear the Zoom classes are working for you — that's exactly what they're built to do. Studying online should feel supported, not solo, and clearly it does. Keep showing up the way you are and the qualification takes care of itself. We're glad to have you with us.

Rated 5 out of 5 stars

Very helpful and informative.

Very helpful and informative.

15 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

Helpful and informative is exactly the experience we build for every learner — so it's great to hear it landed that way for you. When the support and the content both deliver, the outcome looks after itself. Thank you for the feedback, and welcome to Hader.

Rated 5 out of 5 stars

@cindy Lesley Active listening

@cindy Lesley Active listening, giving everyone a chance to talk. Making everyone in class feel welcome. She’s an amazing lecture

14 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

This is exactly what great facilitation looks like — active listening, everyone getting a voice, everyone feeling welcome. Cindy doesn't just teach, she creates the room where learning actually happens. Thank you for capturing it so well. We're proud to have her leading your classes.

Rated 5 out of 5 stars

Cindy was the best

Cindy was very good & was very helpful on today’s lesson on trauma. Learnt so much more. Can’t wait for next week.

14 July 2026
Unprompted review
Hader Institute of Education logo

Reply from Hader Institute of Education

This is what momentum feels like — learning so much you can't wait for next week. Trauma is a demanding topic, and Cindy clearly made it land with clarity and care. That's exactly the outcome we're here for. Thank you, and we'll see you in the next session.

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