Hackworthy & Sons Ltd Reviews 209

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for their excellent work ethic, describing them as friendly, professional, and incredibly helpful. The service provided is frequently highlighted as exceptional, with people noting the care taken with their belongings and the efficiency of the moving process. Reviewers appreciate the smooth, stress-free experience, often recommending the company for its high standard of professional care and accommodating approach. However, some people were dissatisfied with aspects of the service, particularly regarding the care of items while in storage. A few other people also felt that they had to do tasks that the company should have handled, indicating a less than ideal experience in those instances.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as faultless, exceptional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just wanted to email to say the guys were excellent. They arrived on time and did a sterling job packing up the truck our end Wednesday the 23rd of July. In addition, when they all arrived in Dart... See more

Company replied

Rated 5 out of 5 stars

We received excellent service from beginning to end. Reg, who carried out the initial home visit went to great lengths to put our minds at ease regarding the ‘big day’. The two day move was carri... See more

Company replied

Rated 5 out of 5 stars

Everyone we dealt with from the company was helpful and professional- from the home visit for the quote, communications with the office, and the men who moved our belongings out of our old property an... See more

Company replied

Rated 5 out of 5 stars

We chose Hackworthy & Sons to move our elderly mum. The quote we received was very competitive in fact in was one of the better priced quotes we received. They turned up on time. Two guys came... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Piano Moving Service
  5. Shipping Company
  6. Storage Facility

About Hackworthy & Sons Ltd

Written by the company

We are an Independent family run removal and storage business. Established in 1973 we have been moving our customers locally, nationally and internationally for the last 40 years.

Hackworthy & Sons UK Removals European Removals Overseas Removals Business Removals Services Get a Quote

What you can expect from us

Professionally trained uniformed crew

Estimates in writing, including an explanation of all the charges

Fully equipped fleet of vans

Experienced staff on hand to give you advice at any stage of the process by phone, email, or appointment

Packing

While most of our clients start off thinking they’ll pack everything themselves, packing can be a much bigger job than most people realise.

It’s easy to underestimate how long you need to set aside to get ready for your move. For example, if you’ve got a three bedroom property, you’re likely to need around 40 packing boxes.

If it takes you on average 20 minutes to pack a box, you could spend at least 14 hours packing.

Self storage

If you want easy access to your belongings, take a look at our sister company Plymouth Self Storage.

You can choose the amount of storage space you need, and how long you want it for.

Once you’ve got your storage space, you’ll have access to it six days a week with no extra charges.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Hackworthys are Fab!

During our move from an apartment to a cottage, we had Paul to offer his services as a professional packer. Its worth its a weight in gold.😍
Next morning Hackworthys sent a team of 3 including Paul. They arrived on time & worked like crazy. Each individual was amazing 😍. They deserve a pay rise🥰.
2 smaller vans were sent due to access. They came and looked around first & immediately knew what was needed. They we’re professional & courteous at all times. I wouldn't hesitate to recommend Hackworthys. They were amazing from start to finish.
I made an error & didnt know were the kettle was😱 hope the Cornish Pasty’s & Coke made up for my error☺️sorry lads😍 We couldn’t have done it without you & your muscles. Thanks again. X

27 November 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave the crew such a great review. I'm sure the pasty's went down well!! 😍😀

Rated 5 out of 5 stars

Who knew moving house could go so smoothly!

Who knew moving house could go so smoothly! The initial visit and quote was professional and speedy. The team, Roger, Aaron and Glynn were great. Very friendly with great communication throughout the two day move from the South West to Peterborough. They made everything look so easy! Plenty of banter throughout whilst always remaining courteous and professional. A massive thank you to the whole team. Overall a great company and I wouldn't hesitate to recommend them.

4 December 2024
Rated 5 out of 5 stars

Hackworthy & Sons were brilliant!

Hackworthy & Sons were absolutely brilliant through the move - friendly, professional, helpful and made the whole process a lot less stressful than it could have been! I'd fully recommend them!

4 November 2024
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Reply from Hackworthy & Sons Ltd

Thanks for your great review. We'll pass your comments on to the crew—they love hearing when customers are pleased with the service. Thanks again!

Rated 5 out of 5 stars

We would highly recommend Hackworthy &…

We would highly recommend Hackworthy & Sons ltd. We have used them for our recent house move. From the initial consultation to the actual move it was an extremely professional service. The team that moved us made the experience seamless and enjoyable, nothing was too much trouble for them. We moved from a large house to a smaller one, Jason, Dave and Sean lifted and shifted our furniture with complete ease.

11 November 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thanks for taking the time to leave your review. It's great you were please with our service!

Rated 5 out of 5 stars

Very good

We only booked Hackworthy a few days before our move. They prepared a quote vey quickly and it was easy to accept the quote and book them for our move.
The movers turned up on time and were efficient and jolly. They made the move a pleasant experience.

29 October 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Hi, Thanks for taking the time to leave your review. I'm glad we were able to help with your notice notice move. Best wishes in your new home!

Rated 5 out of 5 stars

Everything went exactly to plan

Everything went exactly to plan, and the three men (Tom Dave and Tom ) were so helpful and cheery even though the move ran on a bit later than we thought. Nothing was too much trouble and it was a three storey house so a lot of stairs. I would 100% recommend Hackworthys this is the second house move I had with them. Thanks again.

25 October 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave us a review. It's great to hear that the guys were hardworking and cheerful. Wishing you well in your new home, we look forward to hearing from you for your next move!!

Rated 5 out of 5 stars

Excellent company

Excellent company! Couldn’t have imagined it would be so easy. The initial survey was very reassuring and thorough. We chose the full packing and moving service. On both days the 4 men arrived exactly on time and were friendly but professional taking excellent care of all of our belongings with a smile and cheery word. They made a potentially stressful time very relaxed. I wouldn’t hesitate to recommend the company.

24 September 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Hi, thanks for taking the time to leave your great review and recommendation. We will pass your comments on to the crew who love to hear the great feedback. Wishing you well in your new home :)

Rated 5 out of 5 stars

What a great experience

What a great experience. My daughter just moved from Plymstock to Chivenor and they were exceptional. Aaron and Paul were like a double act, having a laugh and lots of banter which helped relieve the stress and anxiety for my daughter. Very professional service.
Can’t recommend this company enough.

30 September 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your fantastic review. It's great to hear the crew did a great job and provided some light entertainment :)

Rated 5 out of 5 stars

Fantastic service by Hackworthys & Sons

We have used Hackworthy & Sons for three house moves and the service has always been exceptional. The staff work extremely hard and are clearly skilled at what they do. We would highly recommend their packing service too, taking away a lot of the pressure of the move. Everyone was extremely personable from the quote visit to the final move. I can highly recommend to anyone who wants their move to go smoothly.

19 August 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your great review and for trusting us with your last 3 moves. It's always great to hear that customers are pleased with our service.

Rated 5 out of 5 stars

Highly recommended

Hackworthy &Sons stepped in at the 11th hour when our completion date changed and our original removal company were unable to accommodate us.
They were prompt, friendly and approachable and couldn’t do enough for us.
We have a family member moving shortly and had no hesitation in recommending Hackworthy & Sons to them.

19 July 2024
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Reply from Hackworthy & Sons Ltd

Thanks for your great comments about the crew -we have passed them on. It's wonderful to hear that you would recommend us!

Rated 5 out of 5 stars

Fantastic job

The two men who did our move worked tirelessly to pack everything carefully, and unpack. All done with good humour throughout.
The next day they brought the big lorry down Cornish lanes to my new home. Huge respect.
They did a fantastic job.

12 July 2024
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Reply from Hackworthy & Sons Ltd

Thanks for taking the time to leave your review. It's great to hear that the guys worked hard throughout the day and you felt they did a fantastic job. Thanks again!

Rated 5 out of 5 stars

Fantastic company would highly…

Fantastic company would highly recommend. On the day to move the gentleman arrived on time very friendly and professional. The move went smoothly . I felt very comfortable and enjoyed our banter . Thank you for all your help .

25 July 2024
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Reply from Hackworthy & Sons Ltd

Thank you for leaving your fantatsic review! It's always great to hear when a customer is pleased with the service.

Rated 5 out of 5 stars

We were so impressed by the care we…

We were so impressed by the care we received, both in a personal way and also for our belongings.
The team were very patient, and hard working in high temperatures. There was always a kindness and willingness to give of their best.
I am already recommending Hackworthy to friends as a very reliable family firm.

25 June 2024
Rated 5 out of 5 stars

Great lads

Great lads, never complained

14 June 2024
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Reply from Hackworthy & Sons Ltd

Thanks for taking the time to review our service and for rating us 5 Stars!!

Rated 5 out of 5 stars

Super smooth move from a great team

From the initial visit for the quote, to all your excellent communication and admin, through to the team that were with us on moving day, I couldn’t have asked for more.

The move went so smoothly - your team was quick and efficient, friendly and nothing was too much trouble for them. We were very impressed and it made the day really stress-free.

Thank you again and I will whole-heartedly recommend Hackworthy & Sons to anyone that is planning a move.

14 June 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your great review. It's great to hear that you were impressed with the service. We will pass your comments on to the crew. Thanks again!!

Rated 5 out of 5 stars

Service with a smile

Good communication about time of delivery. Stu & Glynn were very efficient & professional. They paid careful consideration to the transfer,assembly & positioning of my new furniture,making sure I was completely happy with everything before they left. Great job,thank you guys.

11 June 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your great review. It's great to hear that you were happy with our service.

Rated 5 out of 5 stars

Complex Removal Exercise made easy

The process of moving is always a stressful one but Jason & Dave from Hackworthy were brilliant through out the exercise. They were efficient, helpful, polite and friendly. On what was a fairly complex four day move they used their initiative when our plans didn’t quite tally with the actuality of the task and they did it without any complaint. Thanks lads. We would definitely recommend Hackworthy based on our experince.

17 May 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your brilliant review and recommendation. I'm glad you found our crew, helpful, polite and adaptable. Thanks again!

Rated 5 out of 5 stars

Nothing but positive comments

Nothing but 5 stars for Dan and his team. As expected, moving days are full of stress, however the Hackworthy team were amazing at handling everything. Very professional, took great care of fragile items and a real credit to the company. If, and that’s a big if, we ever move again, we will be sure to use their services.

30 May 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your 5 Star review. We are so pleased that you found professional and a credit to our company - we would agree!

Rated 5 out of 5 stars

One Extremely satisfied grateful customer!

A huge thank you to the removal chaps Aaron, Roger & Dan! Guy’s you were simply the best! They were all so professional & courteous…such hard working lads & nothing was too much trouble so kind, friendly & such happy lads! Everything was packed so well with so much care taken into packing our precious household bits & pieces! It was such a pleasure having them at the house! We are moving to Australia & my husband was away during the removal & I had 3 large suitcases which had to be taken to a B&B & Roger so very kindly took them to the overnight accomodation for me…so so kind of him … thank you again Roger & thank you all Guy’s for an AMAZING stress free 3 days you were all BRILLIANT!!!!

20 May 2024
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave your review. It's great to hear that you were pleased with the service. We will pass your comments on to the crew

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