The product was just what we wanted ! Had seen it on other selling sites here in Portugal but I prefer to use PayPal for assurance. Habitium was the natural choice for me The seller and the pro... See more
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Great experience! Order was processed and delivered very quickly. The product I ordered (columna de ducha) is really beautiful and feels solid
Absolute garbage, don’t waste your money We bought a bed from this company and the quality of the pieces was so bad that the whole thing literally fell apart. Cheap materials, poor fit, and clearly... See more
Company replied
Delighted with the product. Fantastic quality. Very well packaged. Looks nicer in person. Only dropping 1 star as delivery took a little longer than the 3-6 day guideline. However staff were very help... See more
Company details
Written by the company
Contact info
Avda. de Europa 26, 28224, Madrid, Spain
- contact@habitium.com
- habitium.com
4.2
Great
41K reviews
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Good product, no instructions.
Good product, works well. No instructions came with the order, so I had to wing it on installation but not too tricky. No instructions on the website either.
29 September 2025
Recommend!
The transaction was smooth. The price is better than at competitors. Recommend!
4 October 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
atraso no envio da encomenda
3 October 2025
Reply from Habitium
Caro Artur,
Lamentamos o atraso no envio da sua encomenda. Informamos que trabalhamos com diversos distribuidores e fabricantes e, embora cumpramos a grande maioria dos prazos, estamos cientes de que ocasionalmente podem ocorrer atrasos. Ressaltamos que o cumprimento dos prazos é uma prioridade para nós e, neste momento, estamos a rever o seu caso com atenção.
Entraremos em contato por email para fornecer mais informações e tentar resolver a situação o mais brevemente possível.
Atenciosamente,
Habitium
Fraud
Worse customer service. Paid for a table six weeks ago and still have not received it and never got tracking number for it and when I requested by refund , was told that if I do receive item that I have to pay for postage to have it returned . With it been a very heavy item, the postage would cost a fortune. Stay clear of this company as they are scam artists. I was told it would be with me over three weeks ago and still waiting
1 October 2025
Unprompted review
Reply from Habitium
Dear Monica,
Thank you for your feedback. We regret the situation you are currently experiencing and understand your frustration regarding the delayed delivery of your table. Please be assured that we take your concerns very seriously and will review your case thoroughly. Although we work with various distributors and manufacturers—which generally allows us to fulfil most orders—occasional delays may occur. We will investigate the lack of a tracking number and the conditions stated regarding the return postage.
We would like to clarify that Habitium is a reputable online store with over 10 years of experience, more than 35,000 reviews on Trustpilot, and over 600,000 orders delivered since 2014. Our trust seals are awarded only to websites committed to complying with European Union laws and good ethical practices in digital commerce.
We will contact you by email to discuss your case in further detail and escalate the matter in order for you to receive a satisfactory solution.
Kind regards,
Habitium
Sketchy drop ship company
Avoid doing business with this company, It looks like they are just re-odering things from China and posing as a local company without any local stock.
Ordered a generator, and have been waiting 3 weeks for them to provide a tracking number.
Borderline scammers. Hope they have not gone out of business and run off with my money.
9 September 2025
Unprompted review
Reply from Habitium
Dear Neil,
We are sorry to read your feedback and regret that your experience did not meet your expectations. Please be assured that we take your comments seriously and will review your case promptly to understand what may have caused the delay in providing the tracking information.
We would like to emphasise that Habitium has been operating for over ten years with more than 600,000 orders delivered. As an online store working with various manufacturers and distributors, occasional delays may occur, although meeting delivery deadlines is a priority for us. We remain fully committed to ethical business practices, as confirmed by the trust seals we hold.
We will contact you via email to discuss the details of your order and resolve the situation as quickly as possible.
Best regards,
Habitium
Productos en perfecto estado
22 September 2025
Unprompted review
Waiting for my TV stand more than a…
Waiting for my TV stand more than a month after being delivered but not to me be, it's almost 2 months and I haven't got my refund yet. The status has been confirmed by delivery company that the item has not been delivered to me. After that I haven't received monies back
1 September 2025
Unprompted review
Reply from Habitium
Dear Sylwia,
Unfortunately, we’ve been unable to match any order to the details provided in your review. Could you kindly provide your order number so we can assist you further?
We look forward to your reply. Many thanks.
Kind regards,
Habitium Customer Service Team
Goods arrived promptly and were exactly…
Goods arrived promptly and were exactly as described.
Happy so far with the buying process.
22 September 2025
I have ordered a genrrater from this…
I have ordered a generater from this company, on their website they give a delivery date of 3to5 working days, this is misleading, when that item doesn't arrive in that time and u ask were is my purchase they respond and say. The time line on our website is only a guideline, but it doesn't give any obvious indication of that. I have been waiting 14 days for my delivery, as its comming from Spain,they should have known that it would take longer then the the guideline that they give, it's a case of we have got your money so u will have to wait for our very slow delivery service, the website gives an indication that they operate from the ROI, and give an address in Dublin, the address they operate from is in France. It's right that people should be give more openness when parting with their money.well they have continued to disappoint, the generater wasn't delivered on the delivery date given, the 19 09 25, they just don't care a bout custermer satisfaction, I wish I could put the clock back, l wouldn't order from them know I now what i know about them . It's arrived, it took 18 days, Habitium have set themselves a very very low level of customer service and failed to achieve it, what a joke they are
18 September 2025
Unprompted review
Reply from Habitium
Hi Kenneth,
Thank you for reaching out to us; we find our customers' feedback to be really helpful in order to improve our service.
First and foremost, we apologize for the delay that is affecting your order. We make our best effort to give the most accurate delivery date possible, based on the average delivery terms of previous orders. This way, we have managed to meet the delivery date in more than 95% of the cases.
However, certain unforeseen circumstances, such as product stockouts in warehouses or shipping companies delays, may cause a delay in an order’s delivery. Avoiding such delays is our top priority, as we are fully aware of the importance of meeting our estimated delivery dates. We work hard every day to offer our customers the best service possible while keeping the lowest prices.
We sincerely appreciate your understanding.
Kind regards,
Habitium Customer Service Team
Good value and service.
12 September 2025
There was a misunderstanding about the…
There was a misunderstanding about the delivery, because the item was cancelled. So I refused the package without problem, and got my money back quickly. Thank you
16 September 2025
I purchased a make up table from this…
I purchased a make up table from this company after waiting nearly a month on the delivery we unpacked the boxes and I had paid for the table to be built . When built it was evident that there was marks on numerous parts and as the table is pre drilled when being manufactured everything was out of line after paying 554€ I was beyond disappointed. I emailed Habitium who have informed me that they have to go through the manufacture even though I purchased from Habitiums website not the manufacturer do not purchase this table I will attach pictures and update the outcome I have asked for a refund as I am already out of pocket for what I paid to have it put together they want to send a partial table but unfortunately the same thing will happen as they are pre drilled do leave zero room to adjust. 17/09/2025 I have received a few emails thus far where Habitium seem to be acting like a third party in this case I have purchased the product from this company and they have repeatedly said they need to ask the manufacturer they have taken zero responsibility but have stated I can pay to return it and the manufacturer can give some new replacements but this product is not fixable due to the way it is pre drilled they are not adhearing to my statutory consumer rights and keep referring the blame to the manufacturer I am at a loss for paying to have it assembled but they refuse to refund me and to collect the faulty table
10 September 2025
Unprompted review
Reply from Habitium
Dear Wk,
Thank you for taking the time to share your detailed feedback. We are truly sorry to learn about your disappointing experience with the make-up table, including the delivery delays, marks on the components, and the issues arising during assembly. We understand the inconvenience caused by the situation and appreciate you bringing these matters to our attention.
Please be assured that we are reviewing your case and will be in contact with you via email to better understand the concerns raised and to work on a solution. Furthermore, your dissatisfaction regarding the factory quality will be duly communicated to the manufacturer so that improvements can be considered for future production.
We remain committed to resolving this issue and appreciate your patience while we investigate the matter further.
Yours sincerely,
Habitium
everything ok
7 September 2025
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