Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The same day service from Habitat Pet Supplies is amazing! I’ve used it numerous times now but recently as my dog was recovering from surgery I needed supplies quickly and each time I ordered the deli... See more
We had a misunderstanding, (was my fault) and yet they went out of their way to assist me. Sorry guys, and thanks heaps. I'll definitely begin doing regular business with you. The freeze dry chicke... See more
Always great service. If there's a problem that's not even their fault, they're always pro-active and helpful. Prices are good and sales throughout the year so always able to balance the pet budget... See more
Company details
- #4 of 13 best companies in Pet Supply Store
- #1 of 2 best companies in Aquarium Shop
- #1 of 1 best companies in Animal Feed Store
- #1 of 1 best companies in Pet Groomer
- #3 of 12 best companies in Pet Store
About Habitat - Home To Pet Supplies
Written by the company
About us
We're Habitat, Australia's newest leading name in pet supplies.
Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!
Why choose Habitat? Simple...
Written by the company
- No-nonsense flat rate shipping
- Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
- So many ways to pay
- Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
- Free Click and Collect
- So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)
Only the best
Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!
Contact info
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Product and service is great
Product is great (always get)
Price point is great (compared)
Service is great (usually in store, this order was 2 hour deliver)
2 hour deliver was great (it came in about 45 mins)
I had a manufacturing issue with one of the items, and the area manager came the next day to swap it out.
12 February 2026
Staff are super-helpful
They always have my dog's food in stock, or can get it for him within 24 hours. Any problems, they'll work with us to solve it. We love Habitat Altona!
25 February 2026
I really like the range of products…
I really like the range of products habitats have. Lots of raw friendly food for cats.
9 February 2026
First class company
Fantastic to deal with. Placed special order for me to get quantity required. Speedy delivery.
9 February 2026
Thanks Habitat Pets
Shopping online can have their challengers, purchasing with Habitat Pets you can do that with confidence. Love the sales the variety they offer. Delivery is great.
8 March 2026
My Mistake NOT Habitat's
I have changed my review of Habitat from 1 to 5 stars. I made a mistake. And I am sorry. I was expecting delivery of a special pair of nail clippers from an order that I placed on the 28th of February. At the time, I was a sleep deprived owner of an 8 week old pup. I didn't realize that I had chosen "Click & Collect" vs delivery. Karen Habitat was patient and kind enough to express post the nail clippers to me last Friday. They arrived today.
28 February 2026
Reply from Habitat - Home To Pet Supplies
Hi Lana, We are sorry to hear that you had to rush your pup to the vet.
I have just checked your order and can definitely confirm you had selected Click and Collect for your order.
If you check your email with the confirmation of order, it will also state that was selected as the option.
Quick service and delivery with…
Quick service and delivery with appropriate shipping updates.
4 March 2026
Fast delivery
10 February 2026
asked to place items behind trailer in…
asked to place items behind trailer in driveway but was left on porch in sight of everyone walking past not happy !!
1 March 2026
My Labradors Love The Dry Food.
My Labradors love the Black Dog Food.
The Staff are great at helping me carry the stuff to the car.
Wish there was a closer Habitat to Pearcedale than Burwood.
8 March 2026
Unprompted review
Took the initiative
Got a couple of samples of kitten food which I was thinking of trying for my kitten. Made it easier that I didn't have to call the company myself to request same.
27 February 2026
I spoke with lady by phone before my…
I spoke with lady by phone before my purchase was happy with conversation and ordered
Thanks
26 February 2026
Habitat is a great company!!
This is a great company who have their products at really competitive prices. I loved my experience shopping at Habitat!
25 January 2026
Shopped here a number of times now and…
Shopped here a number of times now and I am happy with the good prices and consistency in pricing. The staff are polite and efficient but the web site could be better as I need to do a verbal order as your website delivery to the ACT isn’t recognised.
24 February 2026
Very easy to navigate and order the…
Very easy to navigate and order the products that I need
26 January 2026
Friendly staff, lots of choice
The staff are very helpful and friendly and there's plenty of choice in the stock. The stores are spacious and easy to navigate. The staff give excellent advice about caring for pets especially when you're a new owner.
22 February 2026
Competitive pricing..easy to deal…
Competitive pricing..easy to deal with..quick delivery..well packaged..great comunication.
25 February 2026
Unprompted review
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