Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The same day service from Habitat Pet Supplies is amazing! I’ve used it numerous times now but recently as my dog was recovering from surgery I needed supplies quickly and each time I ordered the deli... See more
We had a misunderstanding, (was my fault) and yet they went out of their way to assist me. Sorry guys, and thanks heaps. I'll definitely begin doing regular business with you. The freeze dry chicke... See more
Always great service. If there's a problem that's not even their fault, they're always pro-active and helpful. Prices are good and sales throughout the year so always able to balance the pet budget... See more
Company details
- #4 of 13 best companies in Pet Supply Store
- #1 of 2 best companies in Aquarium Shop
- #1 of 1 best companies in Animal Feed Store
- #1 of 1 best companies in Pet Groomer
- #3 of 11 best companies in Pet Store
About Habitat - Home To Pet Supplies
Written by the company
About us
We're Habitat, Australia's newest leading name in pet supplies.
Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!
Why choose Habitat? Simple...
Written by the company
- No-nonsense flat rate shipping
- Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
- So many ways to pay
- Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
- Free Click and Collect
- So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)
Only the best
Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!
Contact info
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great price and service
29 March 2026
Prompt free delivery
28 March 2026
Wasn’t able to pick up on the day
Wasn’t able to pick up on the day, held on to it until I was able to pick up product. Staff are always so friendly
27 March 2026
Always a smooth experience ordering…
Always a smooth experience ordering from them. Prices are good, delivery was quicker than expected, and everything arrived in great condition. Had a small issue once and it was sorted out right away. Would definitely order again
3 April 2026
Unprompted review
Great product range and pricing
Great product range and pricing, easy to purchase and fast delivery.
26 March 2026
Supporting local business with good reason
The ease in making a purchase, availability of regular favourites and knowing I’m supporting local business are some of the reasons I’ll continue shopping with Habitat.
2 April 2026
Unprompted review
Excellent customer service responding…
Excellent customer service responding with a replacement when the item didn’t turn up
22 March 2026
Thanks Habitat, all fine.
Cat food arrived a little late due to a large amount of orders at Habitat, however was kept informed and the food arrived well with excellent packaging. Thank you..
1 January 2026
Unprompted review
The staff at Caulfield habitat are amazing.
The staff at Caulfield habitat are always so friendly and helpful, The range of products is fabulous as well.
It’s my only pet store I visit now.
My puppa also loves the farmers mate range they stock.
So whether it’s for weekly supplies, or a special occasion, they have what I want with lots of choices for food, pet supplies and toys.
Highly recommend this store 100 % and the habitat chain in general.
25 March 2026
Unprompted review
Our little puppy Layla thanks you for…
Our little puppy Layla thanks you for quickly sending her favourite treats as they are no longer available locally She especially loves the Black Dog round beef tendons and she will soon be requesting I order more Thankyou
25 March 2026
Unprompted review
Excellent service
19 March 2026
Purchase from Habitat Pet Supplies
Very happy with my purchase from Habitat Pet Supplies. Great value and excellent service. Communication was outstanding and shipping was fast. I would happily recommend them to family and friends.
19 March 2026
Wide variety of toys
Wide variety of toys, rapid deluvery and great prices. The furry overlords in my house were pleased with their new playthings!
2 April 2026
Unprompted review
Products as described
Products as described
On time
Good quality for the 2 harness we bought for our dogs
Good prices.
Happy customer so far!
17 March 2026
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