Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more
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Review summary
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Always great service. If there's a problem that's not even their fault, they're always pro-active and helpful. Prices are good and sales throughout the year so always able to balance the pet budget... See more
Quick delivery,excellent price,I think more people would buy this product if the pricing was just a little bit more viable.Habitat has it on sale at the moment.This is an excellent product and my 5 y... See more
We love bringing our greyhound to Habitat for Pets at Caulfield South. The staff make a fuss of her with treats and pats. They are always knowledgeable about their products, have a good range of stock... See more
Company details
- #4 of 13 best companies in Pet Supply Store
- #1 of 2 best companies in Aquarium Shop
- #1 of 1 best companies in Animal Feed Store
- #1 of 1 best companies in Pet Groomer
- #3 of 12 best companies in Pet Store
About Habitat - Home To Pet Supplies
Written by the company
About us
We're Habitat, Australia's newest leading name in pet supplies.
Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!
Why choose Habitat? Simple...
Written by the company
- No-nonsense flat rate shipping
- Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
- So many ways to pay
- Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
- Free Click and Collect
- So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)
Only the best
Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!
Contact info
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Always great in many ways!
Always great service. If there's a problem that's not even their fault, they're always pro-active and helpful. Prices are good and sales throughout the year so always able to balance the pet budget with free shipping over $49!
Best of all, you always get to speak to a human person, not a robot.
Great business and highly recommend.
15 May 2026
Unprompted review
Prompt dispatch and receipt
Prompt dispatch and receipt. Would have loved to be able to ship to NZ but fortunately had an Australian address available.
5 May 2026
Very Happy
Great price, prompt delivery, happy dog. Thankyou for the little surprise in the parcel - happy mum.
15 May 2026
Unprompted review
Fast delivery, good prices and great products
Fast delivery, faster than initially announced, wich saved me from disappointing the cats for the weekend! Very grateful!
30 March 2026
Wonderful same day delivery
Wonderful same day delivery with pet food that needed refrigerating. This makes my life so much easier! Also appreciate the sales on treats and free samples they often include :)
1 May 2026
Easy to order and prompt delivery .
2 April 2026
Bono Fido Dog Bed
Quick no hassle order and delivery. Perfect for my dog's needs.
12 May 2026
Unprompted review
Quick delivery
Quick delivery, great price, and nicely packaged. I’m very happy and I am a regular customer with Habitat.
3 May 2026
Unprompted review
Great friendly team
Great friendly team, always helpful and kind, both in store and over the phone. Brilliant selection of products - my doggos love visiting!
29 April 2026
Love coming into habitat & bringing our…
Love coming into habitat & bringing our little boy with us , he loves roaming around your store... staff are friendly & helpful 😀
1 April 2026
I had an issue with my product I…
I had an issue with my product I ordered and customer service was quick and efficient with helping me sort the problem out. I felt at ease to know I was taken care of. Also always been a fan of the quality of bird seeds
30 March 2026
The staff always welcome with a smile…
The staff always welcome with a smile and warmth.
28 March 2026
Was looking to stock up on a recently…
Was looking to stock up on a recently discontinued Blackdog product. Best price I found, and fast delivery even to regional Qld.
16 April 2026
Unprompted review
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