H2olabs Reviews 

106
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

High quality product, even the manual is clearly worded with good grammar and thorough details about everything. This is the best distiller I have had and the big surprise was the superb customer serv... See more

Rated 1 out of 5 stars

We ordered a water filter in June. It never arrived. Chased up in July. Was told it would arrive September. It never arrived. Chased up in September. Was told it would arrive in October. It... See more

Rated 5 out of 5 stars

We use your Stainless Steel Water Distiller Model 300SSE with Glass Carafe. It's a manual device so there's a sequence that has to be followed. What you get is totally pure water, so it's worth the s... See more

Rated 1 out of 5 stars

I have changed my mind about the product i bought and contact them in time telling them not to send the item but to cancel the order; no answer , after 3 emails ,no response at all , completely ig... See more

Company details

  1. Health & Medical

Information provided by various external sources

Top quality water distillers - from home countertop water distillers to commercial water distillers, filters and accessories - available for purchase online from H2O Labs UK.


Contact info

3.1

Average

TrustScore 3 out of 5

106 reviews

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3.1

All reviews

(106)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Stainless Steel Model 100SSE Water Distiller

Ordered a Stainless Steel Model 100SSE Water Distiller on-line on Friday, shipped Monday & received Tuesday well packaged.
The stainless distiller has a high quality appearance. It is simple to use and produces the quantity of distilled water in the time advertised. I'm using it in the London area so the hard water leaves considerable mineral residue, but with the easily removed condensing head and supply lead it can be readily moved for cleaning & re-filling. The unit is quiet in operation with just the low level noise of the condenser cooling fan whilst actively heating/distilling. At approx 580W total there is a continual warm breeze from the cooling vent at the top of the unit whilst heating/distilling which may influence where the unit is chosen to be placed when in operation. The unit shuts down automatically at the end of the distilling cycle and then silent.

30 October 2020
Rated 5 out of 5 stars

Perfect!

Absolutely excellent service, rapid delivery and super impressed by the distiller. It's great quality and design and the water is so silky smooth and clear, and tastes so much better! Worth every penny!
Thank you ever so much, H2O Labs.
A 1. Will recommend to my friends and family.

19 July 2020
Unprompted review
Rated 1 out of 5 stars

Requires the patience of the saints . . .

3 days after paying £20 delivery for my distiller, there is still no word on shipping and they have an 0845 number so they can charge you some more just for you to call and enquire about your the status of your order. Very disappointed

25 June 2020
Unprompted review
H2olabs logo

Reply from H2olabs

Good morning,
Could you please provide us with an order number so we can get to the bottom of this? there are quite a few back orders (as advertised on the website).

Rated 2 out of 5 stars

Not the best purchase experience.

I've received my item, but already have reservations about further interactions with this company.
The item (Model 300E) was listed as in stock at the time of my order. (June 4 2020) 5 days later, it still had not been dispatched.
The warranty for the item, as detailed in the item description, is 2 years. But the warranty as detailed on the invoice is only 1 year.
This same invoice describes the item as having 'immediate delivery', which you might expect at a cost of £20. But five days (three business days) later. They have not shipped it to me.
When emailing the company with my concerns, I have received an unapologetic reply stating that 'There may still be time to cancel if you are not happy with our service' and 'We'll do our best to ship at the earliest possible time' ... but no indication of when that might be.

I hope this is a one-off, and other customers ordering at this time are receiving better service than I am.

EDIT: Item arrived on day 6. All seems to be in good order. Warranty in the box says 1 year. So I'm going to hold on to the screenshot that states 2 years. Will update my review when I've had it for a little while.

8 June 2020
Unprompted review
Rated 4 out of 5 stars

Sadly communication is lacking .

Sadly communication is lacking .i know Coronavirus is affecting everything.i received an email to say that my product was shipped then when it didn’t arrive a few days later I rang to be told it hadn’t been shipped but that it was computer generated message.so I’m very disappointed at the moment .Resolved now and very happy with the product use it every day . Thanks

13 April 2020
Unprompted review
H2olabs logo

Reply from H2olabs

We see that your order was delivered to you 15th April, 2 days after you rated us. It appears that the order took a week longer than anticipated and we apologize for that. The Covid-19 crisis was very challenging at that time and presented many fulfillment issues that have since been resolved.

Rated 5 out of 5 stars

GREAT PRODUCTS

GREAT PRODUCTS, FAST DELIVERY

DISTILLER STILL GOING STRONG. HIGHLY RECOMMEND THIS COMPANY & PRODUCTS

7 February 2020
Unprompted review
Rated 5 out of 5 stars

The H2OLABS Water Distiller Unit…

The H2OLABS Water Distiller Unit )Stainless). Has been a superb buy. The water is smooooth! AND the crusty residue left at the base afterwards just shows whats going into our bodies when we drink from the tap.

6 February 2020
Unprompted review

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