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Rated 2 out of 5 stars

Bought some equipment from them for my new gym and inmediatly regretted it!! Not only did the products I purchased arrived late but with missing pieces. Would not recommend.

Rated 1 out of 5 stars

Ordered dumbbells in late December with an original due date of early January. Not only did the dumbbells not arrive but they also didn’t communicate they would be delayed. The delivery date kept gett... See more

Rated 1 out of 5 stars

So far, they are absolute trash! Ordered a barbell in mid April and charged immediately. When that happens you're #1 excited because you're usually not charged until item has shipped or #2 you just go... See more

Rated 5 out of 5 stars

We wouldn't buy our gym equipment from anyone else, David is fantastic to work with! He accurately assessed our needs and made suggestions; we did our research and then purchased the items based on on... See more

Company details

  1. Fitness Equipment Store
  2. Sporting Goods Store

Information provided by various external sources

Gym Source offers a full range of fitness products, gym design strategy, and ongoing after-sale support for both home and commercial gyms. We act as your full-service resource for the entire project including, design and development, installation, and after-sale service. We find the best fitness solutions for your individual health goals and available fitness space with our commitment to the following unique services.


Contact info

1.9

Poor

TrustScore 2 out of 5

598 reviews

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Rated 3 out of 5 stars

Pricey$$

Sales help on price reduction. Availability in store , not good. U need to lower shipping costs. Good quality.

15 February 2017
Unprompted review
Rated 5 out of 5 stars

Excellence all around

Recently purchased a TuffStuff weight machine and a True Treadmill. Very happy with the products as well as the delivery and set up.

15 February 2017
Unprompted review
Rated 5 out of 5 stars

Great knowledge and equipment.

Chris the manager was very personable and knowledable in taking me through my options in purchasing a stationery bike. Have been back since.

15 February 2017
Unprompted review
Rated 5 out of 5 stars

Great to work with!

Mark in Danbury, CT is great to work with and always remembers us. We visit once in a while for more needs and he is always courteous, well informed and extremely knowledgeable in guiding us to the proper fitness products....a pleasure to work with!

15 February 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

Jeff at the White Plains store was exceptional both during the purchase and working with me during the delivery process. Highly recommended.

15 February 2017
Unprompted review
Rated 5 out of 5 stars

Purchase of a Cybex Arc Trainer

Keith, the manager of the store was a pleasure to work with. He was personable, professional and knowledgeable. I told him what kind of workout I was interested in and my concerns about placing too much pressure on my lower back and knees. He confirmed my thoughts about trying the Arc Trainer and I purchased one. I am extremely happy with this machine and the service that I received from Gym source!

15 February 2017
Unprompted review
Gym Source logo

Reply from Gym Source

We love hearing that we could work with you to find a low impact, yet effective workout solution. We always want our clients to purchase equipment they will love, and we enjoy hearing you found something that you are excited to use!

Rated 2 out of 5 stars

Delivered not working

they delivered and set up, but one piece not working and 1 piece missing a piece. Technician came back, but can't fix, still not working. waiting for our 3rd appointment for repairs on equipment no one has used yet. Frustrating.

15 February 2017
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!!!

From the moment we walked through the door, the team at Gym Source was extremely helpful without being pushy. We did not feel pressured or pushed in any way and were given honest feedback about the products. Even the delivery/setup team was great! They were professional and asked if I needed any instructions on how to use the treadmill we purchased. In the future, when we are ready to purchase additional equipment for our home, I will be going back to Gym Source for it. Thank you, Gym Source.

15 February 2017
Unprompted review
Rated 5 out of 5 stars

Satisfied

I ordered two monkey rings with the assistance of the sales person in the store. Unfortunately, I'm not able to recall her name at the moment. She is always very friendly, polite and gives in store exceptional service! The order was shipped and received in a timely manner.

15 February 2017
Unprompted review

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