Bought some equipment from them for my new gym and inmediatly regretted it!! Not only did the products I purchased arrived late but with missing pieces. Would not recommend.
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See what reviewers are saying
Ordered dumbbells in late December with an original due date of early January. Not only did the dumbbells not arrive but they also didn’t communicate they would be delayed. The delivery date kept gett... See more
So far, they are absolute trash! Ordered a barbell in mid April and charged immediately. When that happens you're #1 excited because you're usually not charged until item has shipped or #2 you just go... See more
We wouldn't buy our gym equipment from anyone else, David is fantastic to work with! He accurately assessed our needs and made suggestions; we did our research and then purchased the items based on on... See more
Company details
Information provided by various external sources
Gym Source offers a full range of fitness products, gym design strategy, and ongoing after-sale support for both home and commercial gyms. We act as your full-service resource for the entire project including, design and development, installation, and after-sale service. We find the best fitness solutions for your individual health goals and available fitness space with our commitment to the following unique services.
Contact info
40 E 52nd Street, 10022, New York, United States
- 212-688-4222
- contact@gymsource.com
- gymsource.com
Excellent Products and Service
Service in the store and delivery were excellent!
Great Store
I find their grips to be excellent. They allow me to use heavier weights when I do lat pulldowns and not suffer increased callouses.
Pricey$$
Sales help on price reduction. Availability in store , not good. U need to lower shipping costs. Good quality.
Excellence all around
Recently purchased a TuffStuff weight machine and a True Treadmill. Very happy with the products as well as the delivery and set up.
Great knowledge and equipment.
Chris the manager was very personable and knowledable in taking me through my options in purchasing a stationery bike. Have been back since.
We got just what we needed and it works great!
There are many choices in the exercise equipment industry- Gym Source helped us narrow down our selection to two pieces that really meet our needs well.
Great to work with!
Mark in Danbury, CT is great to work with and always remembers us. We visit once in a while for more needs and he is always courteous, well informed and extremely knowledgeable in guiding us to the proper fitness products....a pleasure to work with!
Top notch professionals!
These guys know their stuff and the prices are very fair if you catch a sale. Highly recommend them!
Great product an dilivered as promised on time -
Thank you , great price next day dilivery
Excellent service
Jeff at the White Plains store was exceptional both during the purchase and working with me during the delivery process. Highly recommended.
Love our elliptical!
Great experience, from purchase to delivery to follow up!
Purchase of a Cybex Arc Trainer
Keith, the manager of the store was a pleasure to work with. He was personable, professional and knowledgeable. I told him what kind of workout I was interested in and my concerns about placing too much pressure on my lower back and knees. He confirmed my thoughts about trying the Arc Trainer and I purchased one. I am extremely happy with this machine and the service that I received from Gym source!

Reply from Gym Source
Delivered not working
they delivered and set up, but one piece not working and 1 piece missing a piece. Technician came back, but can't fix, still not working. waiting for our 3rd appointment for repairs on equipment no one has used yet. Frustrating.
Great Customer Service!!!
From the moment we walked through the door, the team at Gym Source was extremely helpful without being pushy. We did not feel pressured or pushed in any way and were given honest feedback about the products. Even the delivery/setup team was great! They were professional and asked if I needed any instructions on how to use the treadmill we purchased. In the future, when we are ready to purchase additional equipment for our home, I will be going back to Gym Source for it. Thank you, Gym Source.
Arranged with Gym Source in another city for a gift.
Worked just fine.
Satisfied
I ordered two monkey rings with the assistance of the sales person in the store. Unfortunately, I'm not able to recall her name at the moment. She is always very friendly, polite and gives in store exceptional service! The order was shipped and received in a timely manner.
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