As a new gym member for my pilates classes to lose the weight my devil children put on me (husbands are useless, am I right ladies haha!!). It boosts my confidence infinitely and I would recommend for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The support agent was very helpful and informative, but I’m concerned about the pattern here. This is now the second order in a row where a mistake happened: first receiving the wrong item, and now my... See more
Company replied
Great sportswear and outstanding customer service! I have purchased several Gymshark outfits for my son, and he is very happy with them. The clothing is stylish, high quality, and perfectly sui... See more
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Great customer service with live agents, not a long wait time, clear responses and very helpful - really appreciate this instead of chat bots. Shoutout to Jeanette who has helped me instantaneously on... See more
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Company details
About Gymshark
Written by the company
We’re Gymshark. We exist to unite the conditioning* community.
It’s not our goals that unite us, but the things we do to achieve them. Because although our training grounds and end goals might be different, sweat is our sport. And we’re a team of individuals who know that to go further, we go together.
*Conditioning is everything we do today to prepare for tomorrow.
It’s not our goals that unite us, but the things we do to achieve them. Because although our training grounds and end goals might be different, sweat is our sport. And we’re a team of individuals who know that to go further, we go together.
*Conditioning is everything we do today to prepare for tomorrow.
Contact info
GSHQ, Central Boulevard, B90 8AB, Solihull, United Kingdom
- support@gymshark.com
- gymshark.com
3.5
Average
42K reviews
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Quickly and easily solved my issues
Quickly and easily solved my issues! Thank you Mya
16 September 2026
Unprompted review
Reply from Gymshark
Hey,
Thanks for your review.
We’re so pleased to hear you’ve had a great experience with Gymshark and our Support Team!
It means a lot to know we’ve been able to make your shopping experience a positive one 💙
Thanks,
Gymshark
I couldn’t solve the problem
I couldn’t solve the problem, and they didn’t explain me what I needed to do. They canceled my orders and just said I was the security system and they couldn’t fix it
15 September 2026
Unprompted review
Reply from Gymshark
Hi,
Thank you for your review.
We're sorry to hear about your experience! We understand how frustrating this can be, and we’re grateful you’ve taken the time to share your experience with us. Your feedback has been passed on to the relevant teams.
If you have any further questions, please ask our Support Team!
Thanks,
Gymshark
All around amazing
All around amazing! Even returns are so easy and seamless. Gymshark is my go to for gym wear!
15 September 2026
Unprompted review
Respect your customers=Gymshark and Ben francis!!
I have two returns that Gymshark received six weeks ago, and I have been waiting for my refunds with no resolution whatsoever. No one in Customer Service appears to be taking responsibility or actually resolving this issue.
Every complaint here on Trustpilot receives the same response: that Customer Service is “looking into it” or that someone will contact the customer. This is simply not happening. Please stop giving customers the impression that their cases are being actively followed up when they are not.
I have contacted Customer Service repeatedly, through both email and chat, and I keep receiving the same generic responses without any resolution. I have even been told to raise a dispute with my bank, despite Gymshark already having received the returned items.
This is completely unacceptable and appears to be unlawful. I do not need another message saying that someone from Customer Service is “following up” — I need my refunds to be processed.
16 September 2026
Unprompted review
Reply from Gymshark
Hey,
Thank you for bringing this to our attention. We’re sorry your experience with us hasn’t been a positive one. We know there’s always room to improve, and feedback like yours helps us identify where we can make a difference. We've shared this with the relevant teams.
Thanks, Gymshark.
i love the app
16 September 2026
Reply from Gymshark
Hey
We really appreciate your kind words! It’s great to hear that your experience with Gymshark has been such a positive one. We’ll be sure to keep bringing that same energy 💙
Thanks,
Gymshark
Reply from Gymshark
Hey Toni,
Thanks for your review. We’re so pleased to hear you’ve had a great experience with Gymshark! It means a lot to know we’ve been able to make your shopping experience a positive one 💙
Thanks, Gymshark.
Everything went smooth
Everything went smooth and i was helped directly within 15min. Great service!
16 September 2026
Unprompted review
Reply from Gymshark
Hey,
Thank you for your great feedback!
We’re so glad everything went smoothly and that our team could help you quickly.
We really appreciate you taking the time to share your experience.💙
Thanks,
Gymshark
I had an issue with a return (QR code…
I had an issue with a return (QR code not accepted by PostNL), but Gymshark support resolved it quickly and processed my refund. Friendly and helpful customer service.
16 September 2026
Unprompted review
Reply from Gymshark
Hey,
Thank you so much for your kind feedback!
We’re glad our Support Team could quickly resolve the issue with your return and get your refund processed.
We really appreciate your patience and are happy to hear you found our service friendly and helpful. 💙
Thanks,
Gymshark
10/10 customer service
10/10 customer service. product came faulty and they immediately sent a new one.
15 September 2026
Unprompted review
Reply from Gymshark
Hey Maddy,
Thanks for your review. We’re so pleased to hear you’ve had a great experience with Gymshark! It means a lot to know we’ve been able to make your shopping experience a positive one 💙
Thanks, Gymshark.
Suprised
I’ve never had a bad experience with gym shark up until now. I have been buying from them for three years already. They forgot to put three items in my package, which is very inconvenient for me because now I’m having to wait. On top of that I’m almost 5 months postpartum and I placed my first order for some leggings about a month or two ago just to get an email that they don’t have it available anymore. Having to wait to go back to the gym and finally ordering for myself made me feel very good. I’ve just been very disappointed and unsatisfied. I’ll come back and edit if my next shipment comes fast and without anything missing.
13 September 2026
Unprompted review
Reply from Gymshark
Hi there,
Thanks for your review. We’re sorry to hear that your experience with Gymshark didn’t quite meet expectations. We want every interaction with us to feel positive and straightforward, so we appreciate you taking the time to highlight where we’ve fallen short. Your feedback has been shared with the relevant teams.
Thanks, Gymshark
Excellent service
I had problems with my tier 3 code, and I reached out to the chat robot. The robot couldn´t quite help me, but he sent me to a human and when I explained the problem I got help really quick, even tho it was late at night. They answer really fast and the whole problem was solved in less than a day. Really good service and I am definitely glad to know they can help if I come against further problems(:
15 September 2026
Unprompted review
Reply from Gymshark
Hey, We really appreciate your kind words! It’s great to hear that your experience with Gymshark has been such a positive one. We’ll be sure to keep bringing that same energy 💙 Thanks, Gymshark
They solved an issue with an item…
They solved an issue with an item really fast. Everything else was perfect!
15 September 2026
Unprompted review
Reply from Gymshark
Hey,
Thank you so much for your lovely feedback!
We’re really glad our team could resolve the issue with your item quickly and that everything else went perfectly.
We truly appreciate your support💙
Thanks,
Gymshark
Fast communication and super kind
15 September 2026
Unprompted review
Reply from Gymshark
Hey,
We really appreciate your kind words!
It’s great to hear that your experience with Gymshark has been such a positive one.
We’ll be sure to keep bringing that same energy 💙
Thanks,
Gymshark
I did not get my order but gymshark…
I did not get my order but gymshark support helped me and got my money back.
14 September 2026
Unprompted review
Reply from Gymshark
Hey,
Thanks for letting us know about your experience. We’re disappointed to hear your delivery didn’t go as planned, as we always want the delivery process to be as straightforward and reliable as possible. We’ve passed your feedback on to the relevant team. If you still need any help, our Support Team can be reached at support@gymshark.com <support@gymshark.com>.
Thanks,
Gymshark
Very good experience with Gymshark’s…
Very good experience with Gymshark’s customer service despite a major delivery issue with La Poste. My parcel was lost in transit and the tracking had not been updated for several days. Gymshark was very responsive, professional and helpful. They quickly offered a solution, created a replacement order for the items still in stock, and provided a gift card for the item that had gone out of stock in the meantime. The issue was clearly with the carrier, not Gymshark. Thank you to the whole team for your professionalism, kindness and efficiency. I highly recommend Gymshark.
15 September 2026
Unprompted review
Reply from Gymshark
Hi,
Thanks for your review; this is lovely to hear! We’re delighted that everything from your experience with Gymshark lived up to your expectations. We appreciate your kind words and for being part of our community 💙 Thanks,
Gymshark
Easy refund for damaged item
Item got damaged in the washing process and got a refund no question asked.
15 September 2026
Unprompted review
Reply from Gymshark
Hey, Thanks for your review, this is exactly the kind of feedback we love to receive! We’re delighted to know you’ve been happy with your experience and that Gymshark has lived up to expectations. Thanks for taking the time to let us know, it means a lot 🦈 Thanks, Gymshark
Very impressed, speedy refund, size just wasn't right
Very impressed, great quality items, one wasn't quite the right size and very speedy return / refund. Highly recommned
30 August 2026
Reply from Gymshark
Thanks for your review. We’re so pleased to hear you’ve had a great experience with Gymshark! It means a lot to know we’ve been able to make your shopping experience a positive one 💙
Thanks, Gymshark.
Had an issue with a delayed refund
Had an issue with a delayed refund. I used the chat assistant and the issue was sorted promptly.
15 September 2026
Unprompted review
Reply from Gymshark
Thanks so much for your review! We’re delighted to know you’ve had a smooth and enjoyable experience with us. Feedback like this means a lot to our team and gives us plenty to smile about. 💙
Snap
I bought a backpack that I really liked. Unfortunately one of the buckles snapped on its own after a couple of months of normal use. I contacted customer support to explain the situation, and the experience was excellent: the team was attentive, professional, and quick to respond. My case was handled smoothly and I was able to be refunded.
I'm still a fan of the product itself, it's just a shame about this small defect, but I'm really happy with how responsive and reliable the customer service was. Thanks to the whole team!
14 September 2026
Unprompted review
Reply from Gymshark
Hey, Thanks for your feedback. We’re sorry to hear your backpack hasn’t performed or held up as expected. Quality is incredibly important to us, and your comments have been shared with our Product Team to help inform future improvements. It’s great to hear that your experience with Gymshark has been such a positive one still. We’ll be sure to keep bringing that same energy 💙
Fixed my issue about my order quickly…
Fixed my issue about my order quickly definitely love the brand Gymshark , amazing quality of clothes and service
14 September 2026
Unprompted review
Reply from Gymshark
Hey, Thanks for sharing this with us! It’s brilliant to hear that your experience has been a positive one from start to finish. We’re incredibly grateful for your support and hope to keep giving you reasons to shop with us 💙 Thanks, Gymshark
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