GYM SETS LTD Reviews 

I cancelled my order before it was dispatched. The company eventually refunded me but deducted an unnecessary amount in payment processing/cancellation fees. This wasn’t something I’d expect from a UK online retailer, and it has put me off buying from them and I’d strongly recommend everyone else proceed with caution. I can’t comment on the quality of the product because it never arrived, but my experience of the cancellation process means I won’t purchase from them again. Sometimes it’s worth paying a little bit more for a reputable brand / company and it’s clear from their poor reviews they are best avoided

A very trustworthy business. I ordered my weights off these guys and they turned up well ahead of time . both sets of 24kg adjustable on same delivery. gym sets message you to make sure everything is all ok if any issues. Very happy with the service .

Horrendous company, ordered gym equipment mid June for £400+, still not delivered.

Great quality products and very fast shipping

Quality weights, work as expected, really convinent for home workouts in small flat with no limited storage for weight sets

Very quick delivery. Packaged well.

Very good good product. You wouldn't of guessed that they was a small company, the quality of the product is very good. I bought 2x5kg bumper weights. Delivery was very fast, this is the place I'll be coming back to if I need anymore weights in the future. Definitely worth trying out for anyone thats new to them

Bought a reformer machine it broke within a few months they want me to pay to send it back even though it is faulty and I may or may not get reimbursed so now left out of pocket and no product do not use this company terrible customer service

Awful customer service. Impossible to contact. Avoid.

We were sent the incorrect item, still not resolved after nearly three weeks.

Update as of 16/07/2026 - laughing at them making this a priority. We've had to repeatedly chase, including on Instagram, and have today received a tracking number - but I won't believe it til I see the items delivered. Still strongly recommend avoiding any purchase.

Efficient, clear communication, great customer service

Awesome adjustable dumbbells delivered very quick as well.

Awful company. I ordered some dumbbells. DPD said they were unable to deliver so to contact the merchant. It’s taken me around 20+ emails back and fourth, and threats to contact Trading Standards and to raise it with the payment provider for them to refund me. Do not buy from here.

Great products at a great price. Deliveries on time. Can't complain. Will continue to purchase from Gym Sets.

Excellent service, prompt delivery, great product and great price!

DO NOT BUY FROM HERE unsafe equipment, poorly packaged, the poorest customer service. Charge you fees for returning such equipment and refuse to return your money but offer store credit. Have spent weeks speaking online and being told I’d get a refund then telling me they can’t.

Bought two sets of dumbbells and they came in perfect condition. I had an issue with delivery (courier) and Lynjay was very helpful and got it sorted straight away with the delivery company. Good customer service and good products.

Ordered a lat pull down machine and was delivered quicker than expected, it came well packaged and all items were secure and arrived in perfect condition.

The equipment was straightforward to assemble and of higher quality than expected.

Would happily use these guys again without hesitation.

Great service and fast delivery, great communication

Easy to order, delivered in good time, well packaged. Good quality...Buy with confidence!

Lovely slam ball. fast delivery and good comms. Would recommend and use again