GYM SETS LTD Reviews 

I had a great experience buying from Gym Sets LTD. I bought a set of 15kg hex dumbbells as soon as I bought them they were sent out to me and received them the next day they were marked as ‘B’ condition but when I opened the box they were shiny and brand new and they were less than half the cost of any other set I could find online anywhere. I found all their prices to be the most competitive anywhere and they had a great selection to choose from. I highly recommend this company and will certainly be buying from them again.

My order was processed and delivered promptly, the product was of high standard at a very good price. I would 100% recommend.

The product arrived faulty. The company refused to arrange a return. The product has been sitting in my flat for 3 months now. Very poor customer service and communication with several days delay between responses.

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Edit in response to Sam

Sam,

I do not accept that summary. It materially mischaracterises what has happened.

I reported that the bike arrived damaged and rejected it under my consumer rights. I asked for the damaged item to be refunded and collected.

Your team did not simply accept the item was faulty and resolve it. For several weeks, the issue was repeatedly minimised by Gymsets as “cosmetic”, “fully functional”, “safe to use” and within your quality standards/warranty terms. My rejection/refund request was not accepted properly. Instead, I was offered replacement parts and escalating partial refunds, including 10%, 15%, 20%, 25% and eventually 40%, all of which I declined because I had rejected the item and did not agree to keep a damaged bike sold as new.

I also do not accept that I caused this to drag on by refusing reasonable solutions. I have repeatedly confirmed that the bike is available for collection. What I refused to do was dismantle it, send parts separately, source packaging, buy a box or wrapping materials, package it for your courier, or accept responsibility for courier refusal, missing parts, inadequate packaging or transit damage. Those are Gym Sets Ltd’s return logistics, not mine.

Your point about the damage being caused by your courier is not relevant. I bought the bike from Gym Sets Ltd. If it was damaged in transit, that is a matter between Gym Sets Ltd and its courier or supplier.

I do not recall a clear earlier offer to send a brand-new replacement bike. If you say that was offered before this reply on trustpilot, please identify the dated email where that was set out. In any event, I am not seeking a replacement now. This matter has gone on for months and the outstanding issue is removal of the rejected bike from my flat.

I even offered a practical compromise - if Gym Sets Ltd paid for and sent suitable packaging materials, I would make reasonable efforts to wrap the bike without accepting responsibility for courier acceptance, transit damage, missing parts or packaging adequacy. That was also refused by Gymsets.

Please do not frame this as me declining all solutions. The position is simple, arrange collection of the bike as it stands, send and pay for the exact packaging materials required, while accepting responsibility for the return risk.

Thanks

Awesome product, Awesome price and quick delivery. Packaging was great too. I love the plates, I would be happier if there was an option for collars rather than springs.

Great customer service, especially the aftercare. Adjustable kettlebell is well made and exactly what I needed to kickstart my home work outs.

Great product , great price & and quick delivery

Just to update - 44 emails now exchanged since purchasing faulty goods in November 2025 and still no refund.
My previous review received what was presumably an AI generated response feigning interest from the company in resolving the issue (no legitimate human effort ensued). No doubt this post will generate similar.

I have of course given up and am now pursuing the legal route.

I should also point out that the items that did screw together are of dreadful quality and are still covered in some sort of industrial chemical that has resisted five hot, soapy washes.
It will be interesting to see which kills me first- neoplasia from these compounds, blunt trauma from the collapse of the smith machine onto my throat or the maddening frustration of dealing with these filthy jackals

Products are well priced and good quality. Delivery is quick too.

We purchased a squat rack and flooring, delighted with them.

Easy to navigate website
Great price
Fast delivery
Fantastic Communication
Items were exactly what I ordered
I cannot fault anything
Spot on!

Lynjay was absolutely amazing in rectifying the problem. We received the order and everything was perfect.

Great price, fast delivery, really happy with my purchase. Will definitely return.

The package arrived in super quick time(ordered Wednesday, arrived Friday) so a great start, I was a bit busy and didn't open them until Sunday morning, well packaged and straight away I thought they looked great, once together they were great, I like the choice of weights and the different ways to adapt them, the locking system is easy to use and secure and they feel good in the hands.
Overall I'd say (in my opinion) that your product is great as was the service, keep up the good work and best of luck in the future.

Brilliant company, amazing price, very quick delivery, really good product and customer service absolutely spot on really happy would highly recommend and use again

Ordered a pair of 40kg adjustable dumbbells and stand.

Items arrived 3 days later, superbly packaged.

No issues with any of the items.

Priced very competitively, cant fault the whole experience.

Would definitely buy again and would recommend to friends etc.

Product was not over priced like most. Really simple and easy to use with plenty of weight for progression.

The delivery was quick and very well packaged.

Would 100% recommend.

I had a fantastic experience with GymSets from start to finish.

The website was clear and easy to navigate making it nice and simple to find exactly what I was looking for. My order arrived much quicker than I expected, and the quality of the item is excellent!

What stood out most for me though was the customer service. The founder personally got in touch after my order had arrived to check that everything had come safely and to make sure I was happy with my purchase. It’s rare to see that level of care these days, and it made a great experience even better.

Overall, I wouldn’t hesitate to recommend GymSets to anyone looking for quality equipment backed by excellent customer service. I’ll definitely be ordering from them again!!

Thank you Sam and everyone from GymSets

Great experience would definitely use this company again. Great set, perfect instructions & quick delivery….what more could you ask for!

Perfect product! Exactly what I was expecting and works really well for the pain in my knee when running. I had fantastic communication from the company throughout the process of buying all the way to receiving my order. Thank you again :)

Very good service, fast delivery and the equipment is of very high quality .

We bought the 5ft bar and 60kg bumper plates.

We bought the additional 2.5kg and 1.25kg plates

Great when trying to get some fitness at home and also managing looking after young kids

Thanks very much

I would definitely purchase & recommend Gym sets, delivered the next day without paying extra ( unheard of )
The quality of the products are really really good .
A company that cares that the customer is happy with there service
Thank u Gym sets
Jemma