I've wanted a Gymproluxe for a while and it's very much worth it. I've had it for just over a week and it's making a visible difference already as well as feeling great and stronger too. Highly recom... See more
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See what reviewers are saying
I bought this for both myself and my disabled sister (she has Secondary Progressive Multiple Sclerosis). She cannot get to the gym with only one functioning leg. This is a great gateway for bot... See more
I have just started using the Gymproluxe, it's been a long time since I've been at the gym and was a bit sceptical at first but I'm very impressed, you can train all the specific body points, sav... See more
Company replied
Seemed a little slow to dispatch the product after ordering, i did receive the item though after 4 days which isnt too bad. First impressions very good, ive used the product for a little over a week s... See more
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Company details
Written by the company
We create exercise equipment that allows you to travel anywhere and can be used by anyone no matter your fitness level. We continue creating elegant but innovative equipment to encourage health and well-being in the lives of people everywhere--no excuses. With over 150,000 users and counting we are on the right track in making fitness more assessable for everyone.
We are proud to offer a lifetime guarantee on all our bands ✅
FREE 2-3 day shipping on all orders
We're so confident that you'll love our products, that we offer a 30-day money back guarantee - no questions asked!
Contact info
United Kingdom
- support@gymproluxe.com
- gymproluxestore.com
You should know
4.4
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Warranty is Unreliable, Product Broke in 2 months of regular use
Product is fun to use, app is great. Band broke 2 months after we purchased it and we have been waiting nearly 3 months for the replacement. The warranty system and prioritization for current customers leaves much to be desired. Also purchased the “better” handles and it took 3 months to receive them. Reason we were told is because they don’t have inventory in the US. Not impressed by this company’s “warranty.”
Update: we have since received our bands and the company sent 2 for good measure. I appreciate the extra efforts and look forward to continuing my health journey.
12 March 2026
Unprompted review
Reply from Gymproluxestore
Hi Jessica,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’re glad to hear you’ve enjoyed the product and app overall, but we completely understand your frustration regarding the delay in receiving your replacement band and the handles you previously ordered. This is not the level of service we aim to provide, especially when it comes to warranty support.
We’ve already reached out to you directly to review your case, and everything is currently being looked into as a priority. We’re actively working to resolve the outstanding replacement and ensure it is processed and shipped as quickly as possible.
We also acknowledge your comments regarding stock availability and fulfilment delays. While we do occasionally experience regional inventory constraints, we understand how this impacts customer experience and are continuously working to improve this area.
We’re sorry again for the inconvenience and appreciate your patience while we get this fully sorted for you.
Best,
GymProLuxe Team 💪
Decent bit of kit
Decent bit of kit, great for someone of my age (71) as you can alter the resistance for each exercise. The app clearly demonstrates each exercise and the big benefits are 1, you can workout at home 2, you save a fortune on gym membership.
11 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Steven,
A really big thank you for taking the time to share your experience.
We’re glad to hear you’re finding the kit a good fit for your training, especially being able to adjust the resistance to suit your needs. It’s great to know the app demonstrations are helping guide your workouts as well.
It’s exactly what we hoped to achieve with Gymproluxe, making it easier to train at home while avoiding the cost and hassle of a gym membership.
We really appreciate your support and wish you continued success with your training.
If you ever need anything, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
Excellent service
Excellent service. Great bit of kit really enjoying learning how to use it. Quick delivery couldn’t ask for any more from them.
10 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Andrew,
Thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear you’re enjoying the kit and finding your way around the exercises. It’s great to know the delivery and service met your expectations as well.
If you ever need anything, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
Any problems with broken tubes always…
Any problems with broken tubes always solved
12 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Cleveland,
We’re really pleased to hear this and appreciate you taking the time to leave feedback. It means a lot to know you’ve had a smooth experience with us, especially when it comes to getting any broken tubes resolved quickly.
If you ever need anything, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
Kit is useless, you have to buy more to have any use of it.
I ordered the £115 kit with belt, 6 bands and a bar. What I discovered was that the bands are very small, which means all the exercises, even the images shown on the box itself are not possible. It seems you have to buy the longer bands. I contacted their sales team and their support team via email asking for a refund, and no response yet. The app they provide, really is just some videos, which are too long. The free gifts is just some PDFs. All I want is a little book with some exercises. So I’m not happy with this whole experience or the product.
11 June 2026
Unprompted review
Reply from Gymproluxestore
Hi James,
Thank you for taking the time to leave your feedback, and we’re really sorry to hear that your experience so far has not met your expectations.
We’ve reviewed your comments and have already requested some additional information so we can fully look into your case and make sure we understand exactly what has happened and what support you need. Our aim is always to resolve concerns as quickly and fairly as possible once we have the full details.
If it’s easier, you’re also very welcome to contact us directly again at support@gymproluxe.com, and we’ll prioritise your query right away.
We’re sorry again for the frustration caused and we appreciate the opportunity to put this right for you.
Best,
GymProLuxe Team 💪
Very well made piece of kit
Very well made piece of kit, and the app is superb- very user friendly. The workouts are easy to follow, not easy to do!
11 June 2026
Unprompted review
Reply from Gymproluxestore
Hi David,
Thank you so much for taking the time to leave such a kind review.
We’re really pleased to hear you’re enjoying the quality of the equipment and finding the app easy to use. It’s great to know the workouts are clear and easy to follow, even if they still provide a good challenge!
We truly appreciate your support and wish you continued progress with your training.
Best,
GymProLuxe Team 💪
I just bought the gymproluxe 2.0 summer…
I just bought the gymproluxe 2.0 summer deal which turned up within a couple of days which was good.
When I went through the box everything was there apart from one of the free items.
I contacted customer services by email who came back to me within about 15 minutes and told me that the items I thought were missing were actually a digital download (didn't realise).
They told me where and how to get them and all was sorted out.
I was impressed with the communication and speed of the response from them.
Hopefully I don't have any other issues but from what I experienced with them I would feel confident that any problems would be dealt with quickly.
Would recommend if you have any queries don't hesitate to contact them.
10 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Gordon,
Thank you so much for taking the time to leave such a detailed review.
We’re really pleased to hear your order arrived quickly and that our customer service team was able to clarify everything for you so promptly. We always aim to respond quickly and ensure any concerns are resolved as smoothly as possible, so it’s great to know this reflected your experience.
We also appreciate your understanding regarding the digital downloads, and we’re glad everything is now sorted for you.
If you ever need anything, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
Gymproluxe Return
After trying the product, it wasn't for me, and Marcus and myself agreed to disagree on matters. However, I will comment on the customer service I received. I have seen negative comments about this, however, my experience of their customer service and refund was excellent.
I posted the product back on a Monday, it was received on a Tuesday and funds were back in my account on the Thursday. All the way through the process I was kept informed and they communicated with me via email, promptly, I can't fault that, thank you for dealing with the return so quickly.
Simon
8 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Simon,
Thank you for taking the time to leave a review and for sharing your experience.
We really appreciate your honest feedback, and we’re pleased to hear that the return and refund process was handled quickly and smoothly for you. It’s also great to know that our communication kept you updated throughout.
While we’re sorry the product wasn’t the right fit for you, we’re grateful you gave it a try and that you allowed us the opportunity to resolve the return efficiently.
Thank you again for your kind words about the service; it truly means a lot to the team.
Best,
GymProLuxe Team 💪
Currently in the second week
Currently in the second week. It's been a very long time since I have done any training and this kit is really doing the job. The app is easy to follow and very informative. Also the FB forum is very friendly.
10 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Keith,
Thank you for your lovely feedback, we really appreciate you taking the time to share your experience.
We’re so pleased to hear that you’re now in your second week of training and that the kit is working well for you, especially after a long break from exercise. It’s great to know you’re finding the app easy to follow and informative, and that you’re enjoying the support within the Facebook community as well.
Wishing you continued progress with your training, and please don’t hesitate to reach out if you ever need any help or guidance along the way.
Best,
GymProLuxe Team 💪
Excellent Customer Services
Had an issue recently with one of the resistance bands in my kit. I have to say that the responsiveness of customer services and the way in which my issue was dealt with, in my opinion, went above and beyond. Could not be happier.
8 June 2026
Unprompted review
Reply from Gymproluxestore
Hi John,
Thank you so much for your kind feedback. We're really pleased to hear that our customer service team was able to assist you and resolve your issue promptly.
It means a lot to us to know your experience was a positive one, and we truly appreciate you taking the time to share this.
Best,
GymProLuxe Team 💪
Very helpful staff
Very helpful staff, easy to do business with, great products at good prices
8 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Mark,
Thank you for your amazing feedback. We're really glad to hear you found our team helpful and easy to deal with, and that you're happy with the products and pricing.
We truly appreciate your support and look forward to serving you again.
Best,
GymProLuxe Team 💪
Great workouts
Recommend this product and associated workouts, the equipment is great, easy to use and you do feel the workouts but because of the bands, you can adjust to make it as challenging as you need it. In week 3 now and motivated!
5 June 2026
Unprompted review
Reply from Gymproluxestore
Hi John,
Thank you so much for your lovely feedback. We're really happy to hear you're enjoying the equipment and the workouts, and that you’re able to adjust the resistance to match your training as you go.
Great to hear you're already in week 3, too. Keep it up, that consistency really pays off.
We really appreciate your support and recommendation.
Best,
GymProLuxe Team 💪
The kit itself is good but the customer…
The kit itself is good but the customer service has been poor. I was encouraged to spend over a certain amount to receive a free gift but it wasn’t forthcoming. When I contacted them to enquire where it was, I didn’t receive a single message back.
3 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Brian,
We're sorry to hear about your experience and the delay in receiving a response.
We've requested a bit more information so we can look into this properly and help resolve the matter for you.
We appreciate you taking the time to raise this, and we’re here to help get this sorted.
Best,
GymProLuxe Team 💪
Great piece of equipment
Great piece of equipment. Works well in partnership with the app and training videos. Great for all levels of fitness
7 June 2026
Unprompted review
Reply from Gymproluxestore
Hi John,
Thank you for your great feedback. We're really pleased to hear you're enjoying the equipment and finding it works well alongside the app and training videos.
It's great to know it's suitable for all fitness levels and supports your training.
If you ever need anything, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
I ordered my gym proluxe and after 1…
I ordered my gym proluxe and after 1 month the bands snapped. I then paid for and reordered new bands. 1 week later they snapped. Now I'm trying to use my warranty on both I'm being asked to pay more. Awful company.
7 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Luis,
We're sorry to hear about your experience and understand your frustration.
Customer satisfaction is very important to us, and we take concerns like this seriously. We have already reached out to you directly to review your case and discuss a resolution.
Best,
GymProLuxe Team 💪
A nice machine with a good range of exercises
After going to a few Pilates reformer classes, I was keen to try it at home. This is great to do a wide range of different exercises and folds away easily. The small instruction booklet that comes with it is awful-it is actually really easy to set up but this booklet made it very difficult-watching the video is much more straight forward. Seems good quality but one of the wooden stands had come off when it arrived so had to be glued back on.
2 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Liz,
Thank you for taking the time to share your feedback. We're really pleased to hear you're enjoying the range of exercises and the convenience of using the machine at home.
We're sorry to hear about the issues you experienced with the instruction booklet and the component upon arrival. Your comments are appreciated and will be shared with our team as we continue to improve both our product and setup guidance.
We’ve also requested a bit more information so we can look into this further for you. If it’s easier, you’re welcome to contact us directly at support@gymproluxe.com so we can assist you more quickly.
Best,
GymProLuxe Team 💪
Unreliable product. 4 bands have broken in 6 months!
In a 6 month period 2 white tension bands and 2 green bands have broken. I only recieved a replacement green last week and now a white broke in today's workout. The product gets used 3-4 times a week and I carefully follow their instruction videos. This product is not fit for purpose and I refuse to keep paying for postage of replacement bands if this keeps happening. The bands need a redesign.
EDIT: The team resolved the issue for me, and I am able to use the product again to its full potential.
5 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Kb,
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback.
We’ve requested additional information so we can review your case properly and ensure it is handled fairly. If it’s easier, you can also reach our support team directly at support@gymproluxe.com, and we’ll be happy to assist you there.
We appreciate the opportunity to look into this further and work toward a resolution.
Best,
GymProLuxe Team 💪
Lost package, unable to get reply
Ordered my product with no problem, received notifications about my delivery.
The product was 'delivered' to a safe space, which in reality was a doorstep on a busy footpath, returning home hours after delivery said product can not be found.
Have contacted Gymproluxe three times and can't get a response. Very disappointed.
3 June 2026
Unprompted review
Reply from Gymproluxestore
Hi James,
We’re sorry to hear about your experience and understand your frustration regarding your delivery.
We can confirm that we have reached out to you directly to assist further with this matter and help resolve it as quickly as possible.
We take concerns like this seriously and appreciate the opportunity to look into what happened with your order.
Best,
GymProLuxe Team 💪
Great product
Great, robust product, very versatile. The support (emails, QR code, app) is good
5 June 2026
Unprompted review
Reply from Gymproluxestore
Hi Scott,
Thank you for taking the time to share your feedback. We’re really glad to hear you’re enjoying the product and finding it versatile and robust.
It’s also great to know the support resources like email, QR code, and the app have been helpful for you—that’s exactly what we aim for when building the experience around the equipment.
If you ever need anything, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
Pilates reformer base unit
Ordered the Pilates reformer base came with a day/2 of ordering slight problem with the bands but was soon fixed foc by the customer team and now all working correctly. Have it set up in the kitchen haven’t done a “proper” workout due to being out of exercise a long time but really enjoy just being able to take my time and do a few exercises whilst “hanging” around in the kitchen and helping to build my strength and stamina. Tried formal Pilates and found it a bit much so happy with being able to go at my level in my time building up to doing the classes on the app. Really happy with my purchase thank you
4 June 2026
Unprompted review
Reply from Gymproluxestore
Hey!
Thank you so much for your lovely review!
We're delighted to hear you're enjoying your Pilates Reformer Base Unit and that our customer service team were able to quickly resolve the issue with the bands for you 🙌
It's fantastic that you're finding a way to build your strength and stamina at your own pace. One of the biggest benefits of the reformer is exactly that – being able to fit movement into your day in a way that works for you. We love that you've made it part of your kitchen routine! 😊
Wishing you every success as you continue your fitness journey, and we're thrilled to have you as part of the Gymproluxe community.
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