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Gustharts Ltd Reviews 1,648

•
TrustScore 5 out of 5

4.8

Arborist and Tree Surgeon
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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, competitive pricing, and high-quality products. Many people appreciate the fast and efficient delivery, often noting that their orders arrived promptly and well-packaged. Some customers, however, experienced issues with their orders, such as partial deliveries or defects in products upon arrival. A few other people also felt that the service had deteriorated since their initial orders.

What people talk about most

Delivery service

Consumers find delivery service to be positive, often highlighting fast and efficient delivery. Many... See more

Product

Customers had positive experiences with product. Many reviewers praise the high quality of the products,... See more

Service

Clients share positive opinions on service, consistently highlighting its excellence and efficiency. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering process,... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the competitive and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After damaging the lance on my Stihl SG71 spray gun I looked around and found Gusthartswas by far the cheapest. After ordering the order was processed and placed on Shopify where I could track the... See more

Rated 5 out of 5 stars

Ordering cool new kit online should be so simple: quick, easy, satisfying. So I’m frequently amazed at the creative fervour many vendors seem to apply to derail that most fundamental aspect of their b... See more

Rated 5 out of 5 stars

I ordered a Stihl chainsaw helmet from Gusthart and it arrived right on time, well packaged. Unfortunately, the visor was damaged—but when I called on a Friday afternoon, Kyle at Gusthart couldn’t hav... See more

Rated 5 out of 5 stars

Ordered a pole saw and so an unusual shape for delivery. I have to say that the packaging was absolutely superb ensuring the item was fully protected and delivered in pristine condition. A big sh... See more

Company details

  1. Arborist and Tree Surgeon
  2. Farm Equipment Repair Service
  3. Farm Equipment Supplier
  4. Landscaping Supply Store
  5. Lawn Mower Repair Service
  6. Lawn Mower Store

About Gustharts Ltd

Written by the company

Gustharts the UK's Leading Tree Surgeon Supplier

Established in 1985, Gustharts is a Family-run Arborist Supplies Shop and STIHL Machine Sales, Service and Repair Business Based in Northumberland, UK.

We Have Over 92 Years of Experience Between Us, and We Offer a Wide Range of Tree Surgeon Equipment and Garden Tool Machinery, Including Chainsaws, Lawn Mowers, Hedge Trimmers, and More. We Also Offer a Full Range of Servicing and Repair Services for All Makes of Arborist and Garden Machinery.

Trusted by professionals. Your go-to for STIHL, Petzl, Arbortec, Pfanner, DMM, STEIN, Teufelberger and industry-leading brands. Equip yourself for success. SHOP NOW CONTACT US

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Gustharts delivery 10/10

Dan made sure my delivery came on time before works commenced on site.
He was also very helpful and a pleasure to deal with over email.
Will definitely be using again.

2 January 2025
Rated 1 out of 5 stars

Royal Mail not delivered yet.

2 January 2025
Gustharts Ltd logo

Reply from Gustharts Ltd

We are sorry that Royal Mail did not deliver the parcel within the delivery period. We have tracked the parcel and can see it was delivered the following day, the 6th January

Rated 5 out of 5 stars

Gustharts always gives customer service…

Gustharts always gives customer service of the highest standards. Nothing is too much trouble. Fair prices and delivery speed is second to none. Any problems ( which are few) are dealt with expertly and swiftly. I will continue to use Gustharts for all my Arborist eqiipment.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. They stock a good range of outdoor equipment at great prices and provide good communication with orders along with fast delivery.
I'll be back for more.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery. The axe was slightly damaged during transit, just superficially, and they kindly offered a discount to compensate.

29 November 2024
Rated 5 out of 5 stars

Easy to order

Easy to order. Cheapest leaf blower available and free postage. Arrived very quickly and works fine.

29 November 2024
Rated 1 out of 5 stars

The reason for 1

The reason for 1 , is the only thing you have done so far is to take my money , nothing has been delivered , so you send these out to quick

29 November 2024
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Reply from Gustharts Ltd

Thanks for the feedback surrounding how quick we send out review requests. We've made some changes now and hope you enjoy your products. Gustharts

Rated 5 out of 5 stars

Ordered a set of Stihl Advance Procom…

Ordered a set of Stihl Advance Procom when I could not find a source to supply in the U.S. Not only was the price cheaper with VAT and shipping, but they sent the item via UPS over the weekend. Very appreciative of the customer service. Thank you!

11 November 2024
Unprompted review

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