Gumroad Reviews 391

As my title states Gumroad has worst website UI ever. I have not experienced such a puzzling and mind-boggling experience ever. I am not sure if Gumroad ever reads what creators write on Gumroad threads but they do and they suggest UI experience is horrible.
I wonder why I can't read ratings. Nothing happens if you press on ratings at all.

For instance, personal assets that I have acquired for some reason just a library. Could it simply be called My Assets or My Asset Library? I always have to guess. I am a creator on the other platforms and there as a creator, I have a dashboard but here on Gumroad main page there is no My Account thing, but instead Dashboard.

Why when opened a seller's link to Gumroad I am only connected to a seller's landing page? I cannot go to my account and do things because the landing page is the end of the road.

It could go on and on and on, but I have to stop. Many years had passed and there was enough time to make it intuitive and user-friendly. it personally came to a point that whatever assets I bought I wanted to check soon after I leave Gumroad because experience is exhausting and puzzling. I do not wish to overthink my ways and ins and outs when I just want to check something.

This ruins everything.

The most stupid email exchange I ever had with their support. After being on their platform for a while. Have give some free products away and the moment I made 1 sale they suspended my account without even asking questions or warning.

Now they accused me of selling the things I didn't sell and deleted all products and data etc.

DO NOT USE THIS PLATFORM AND SAVE SOME NERVES AND TIME!

SCAM & FRAUD!
This is a scam and not a company. They blocked my creator account (I sell t-shirt art). They stole my entire payout of 450$ claiming there was a chargeback against my online shop. It would make sense if the chargeback is against one or two purchases but not on 25! So obviously this chargeback claim is just lie!) No customer service and nothing! Eventually all I’ve got was a message from some Asian guy saying go F yourself!

Absolutely not recommended. Zero response to emails, still not received payout even though it showed in my account.

I was a little worried about buying from this site, but figured since I had a one time use card with the required amount on ($10), I would give it a try. The one time use was rejected by them, but adding the funds to a normal card and then using that, worked just fine. As soon as the transaction went through, I got an email with a link to my comics.

Maybe Gumroad has fixed all the issues people have had. Or maybe it's a problem with the individual creator on the platform, and not the platform itself.

Terrible experience. I bought a expensive template from them to help me finish up a website since I had little time to do so and they even charged me an additional fee for passing Dollars to Euros as I am European. After paying they sent me the lisense of the template I bought without the template or anythine else which is absurd so I wrote to them and they replied saying how I should wait 30 days for the creator of the template I bought to deliver it to me but still after waiting all those days and contacting them back they keep sending me that same email to wait another 30 days. So at this point I am pretty sure those emails are AI programmed.

It's been 2 months since I first bought it and still no news and they stopped responding my emails.

Please avoid this platform and company at all costs and save up your money!

I heard about them but didn’t expect them to be scammers.
they do not allow me to withdraw my funds to my bank account

upd.
They said that they would return the money to the client and did not return it.

they are scammers , they steal money from clients and merchants. i don't recommend at all .

I received an excellent customer service when I asked a question of why my account was suspended. They explained to me and fix the problem very quickly.

I bought product through them, the seller doesn't even trade anymore. I got no product and it's been 3 months now - still no money back, they keep emailing back trying to delay things as much as possible.

Reported to bank and police

DO NOT BUY ANYTHING from their website, save yourself tons of headaches - go somewhere else

Bad service , the fees are High and They steal data then re-send them their offers

scammers don’t believe them guys

It hold my payout (500$) for 3months without any right to do that and my blance still blocked and their support is horrible 😡😡

Not as bad the reviews. Been using for a while now. I have earlier sold a couple of services too. You could try.

Scammers the will steal your earnings and then suspend your account deliberately.

Absolute thieves! A subscription I never asked for! Chasing from my bank and will go legal if I have to. Absolute thieves!

This is a TOTAL scam. Their phone is an outgoing message and their website/support is an endless loop. Trying to reach them through LinkedIn didn't work either. I don't know what this charge is and the best I could get (via AMEX) is a "receipt" with the amount which I already knew and nothing else. This was a recurring change on top of it. I blocked any future charges and if I don't get anywhere with getting the 36.80 refunded or an explanation of what I purchased I am opening a fraud case. I have no email record of any kind which is SOP when you "purchase" something via online.

Awful to use to make a purchase and anyone using them to handle payment will be getting an automatic negative review from me. If you’re a vendor don’t use them.

I purchased digital downloads from Gumroad using my credit card. Gumroad then automatically took away access and refunded the purchase cost stating, "When we have reason to believe a purchase was made fraudulently, we are required to refund it. Could you please try purchasing this product with a different payment method and get back to us if you face any issues?" I then attempted to re-purchase the same items using my debit card, but again Gumroad automatically took away access and refunded the purchase cost. For several days I have been trying to reach them through the Gumroad support form and email but still no response.

Prolly hide your real sales

I sell on Envato mostly than
I redirected all my links(from Youtube and Behance) to my shop in GR and my sales stopped )
now i changed links back to Envato and i have sales again
How do you like it ha?
Prolly folks dont trust them and thats why they dont buy from them but my thought is GR can easily hide your real sales