gumi Asia Reviews 

Stay away from this company its one of the most predatory gacha game companies,
do not play any current or future games of theirs.
I have played FFBE and WOTV global versions, which now have ended their service and they were insanely expansive,
they had many trap and limited banners, very low drop rates and
they were accused for both games of being shady and having rigged banners.
Also there were rumors of helping privileged players on auto pvp modes by providing them better AI
and those that were hacking were not banned. You could easily see that on the rankings or by playing against them of course.
The meta on WOTV was extremely unbearable almost all the time, to force you to pull for newer units. As for their customer service,
they were copy pasting templates or using bots, they didn't care at all and they replied after days.
After all that, when WOTV ended service they refunded only South Korean and Taiwan players which is unfair
and when I asked the reason they didn't responded, so they are probably racists and USA citizens, Europeans and others mean nothing to them.
I asked for a refund many times and they refused it, last ticket wasn't even replied, case number 111662.

Gumi is great, but they have their flaws. I have played most of the games that they have released since Brave Frontier. I'm actually currently waiting the global release of Brave Frontier 2, but since there's no news until now, I'm not getting my hopes up. Getting back to the topic, they have great games, but customer service can be a headache. Also, what's up with the constant server issues? Still, I'd like to say that I love Gumi ( strictly their games, not their service ). My user experience with their games has been fantastic even though not perfect.

This company has terrible customer service. They are basically full of bots that continuously delay and close your tickets. You will not be able to speak to a real representative ever if you have any issues. They also randomly ban players accusing them of cheating without any details. If you spend any money it will go to waste. DO NOT SPEND MONEY on this company and it's games.