Gulfstreamvanlines Reviews 

I am writing this review to warn others about my experience with Gary Thomas at Gulf Stream Van Lines. What happened to us felt deceptive from the very beginning, and it resulted in thousands of dollars lost, weeks of delays, and significant stress for our family.
Our daughter was moving from Utah to Missouri, and after our truck was totaled, we needed help transporting her already packed belongings. On January 16, I received an unsolicited text from Gary Thomas, who said he could offer a low cost solution because he supposedly had a driver less than 50 miles away who was returning to Missouri empty. I told him we already had a moving container scheduled to arrive the next day, and the total cost with delivery was $3,500. He insisted he could save us money, and he also promised to provide movers who would load everything, unload it in Missouri, and even set up her home. Based on those assurances, we agreed to move forward.
He provided a written estimate of $3,515, and we paid a $1,750 deposit. We were told the truck and movers would arrive on January 17th or 18th, and delivery would be on January 21st or 22nd.
None of that happened.
No one showed up on the promised dates. Instead, on January 21st, a completely different company — American Home Movers — arrived. We had never hired them, never spoken to them, and never agreed to work with them. This is when we learned that there was never a driver going back to Missouri empty, and that Gary Thomas had simply passed our job to another moving company like any other lead.
The situation only got worse from there. American Home Movers required my husband to sign paperwork with the price left blank, then later claimed our daughter’s belongings took up far more space than they actually did. Her items were not stacked to the roof and were spread out, yet we were told they occupied excessive volume. The final price ballooned to $10,654.75, with immediate payment demands and cash requirements upon delivery.
Her belongings were then taken to Las Vegas, where they sat for 21 days before being moved again. Items were mixed with other customers’ belongings, several things were missing, and some boxes had mice inside. The claim link we were given didn’t work, and no one attempted to recover the missing items.
None of this matched what Gary Thomas promised. None of it matched the agreement we agreed on. And none of it resembled the “empty truck going to Missouri” story he used to secure our deposit.
I am sharing this so others can avoid the same experience. What we were told and what actually happened were two completely different things, and it cost us greatly in time, money, and peace of mind.

Total scam...stay away these people will just steal your money and furniture....trust the reviews and stay away

This company was told we were moving an 3 bedroom 1800 sq ft home. He was also told it would take a 26' truck. When the movers showed up we were told we would have to pay 3×'s the quoted amount. We are disabled and on Social Security. The additional $6,700 which we could hardly afford. Also they couldn't take all of our items because there was no room on the truck. This company is an obvious scam.

If it were possible to give negative stars, I would! Every thing I was told before my move was retracted on the day of the move when they had us over a barrel and thought we didn't have any option but to pay the exorbitant fee they were trying to put on us. I was quoted the move from Pensacola, FL to Branson, MO would have an estimated cost of $6542. I was precise in my inventory and had everything on an Excel spreadsheet. I was told the movers would be able to disassemble our pool table and reassemble it on arrival for an additional $300. Everything I was told was a complete lie. They said my furniture was "larger" than other peoples furniture. They said they underestimated packing materials by over $1000. They said their moving person didn't know how to disassemble a pool table and certainly wouldn't be able to put it back together so now I'm having to pay another $500 to a private pool table installer to get it back to its premove condition. Knowing we had a 4,000 square feet home with 4 bedrooms, 4 baths, they showed up with a small truck and told me it would be an additional $12,000 to move everything we had. We refused to pay the additional fee which resulted in us having to rent a UHAUL and move what would not fit on the truck to 2 storage units in Pensacola. We worked most of the night to accomplish that because we were closing on the house the next morning and had to be completely moved out. My husband had to fly back to Pensacola, rent a UHAUL and get help to load it to drive it to Missouri. Interestingly, the agent I had been dealing with was suddenly ghosting me when I tried to call to find out what in the world was going on. He should be ashamed, I don't know how he sleeps at night knowing he is knowingly scamming people. A woman claiming to be a supervisor took my call and was snarky, rude and obnoxious. We are senior adults. This may border on elder abuse. DO NOT UNDER ANY CIRCUMSTANCES GIVE THIS COMPANY ANY BUSINESS!!!!!! The only way I know to hold them accountable is to tell everyone I know about our bad experience. I had two family friends that asked for a recommendation for a moving company and had to call them back and tell them NOT to deal with Gulf Stream Van Lines because of their shady business practices.

Believe the reviews that tell you it’s a scam because it is. These people are liars.

Wish I could give 0 stars. This company is a total scam. You can tell them exactly what you have including dimensions but they will not listen and use a program that inputs dimensions that are much smaller. They lowball you on the quote to get you financially committed and then you will end up paying double. I could go on and on about how horrible this experience with them was but I am not going to waste my time. Whatever you do, DO NOT use Gulf Stream!

DO NOT USE THIS COMPANY. I did since I did not realize or was not aware that GS was Gulf Steam Van Lines.
They are scammers and even though the guys who work for them appear to do their best it is just not good enough.
Initially my price was $2000 dollars and they will tell you it went up due to the space my possessions took.
UNTRUE. From 2,000 dollars to 5,000 dollars. I also had suitcases locked having read the reviews but not realizing they were for this this awful company so did not trust them and rightfully so. The cases were locked with a TSA lock meaning that if you travel, Security can open them with a special key. GS or Gulf Stream Van Lines opened them and due to this the locks upon my opening them or trying to open them could not. be opened due to their messing around with them.
I am not saying they were completely in the wrong since anything of a not permissible nature could have been in them, but a simple phone call and I would have given them the lock code.
This company is disgusting and should not be allowed to do what they do. WHY ARE THEY?
They are DISHONNEST and will make you pay ex amount before they will unload your possessions from the truck. Many moving companies do this but the FMCSA states,which is the transporting organization who deals with moving companies tell you not to give money previously to receiving your possessions from the moving truck. They ignore this due to their knowledge that they have scammed you and believing once you are aware of this, they will not get paid. PLEASE PLEASE DO NOT USE THIS COMPANY. YOu will be ripped off. The guy in charge is named URI. but the majority who work for him or for them are aware of the scam.
I tell the truth, the whole truth and therefore there can be no repercussions on me for doing so.Use them and your initial amount will rise to possibly double or if not certainly far more than the amount you believed you would pay them.
I cannot give them a zero since this site is not allowing me to do so but if I could it would be an extra big ZERO.
Shame on you GS or GULF STREAM VAN lines.

Hired GS Vanlines after spending 2 hours on phone going over EVERYTHING we were moving (3 households). paid deposit for 26" truck they suggested. Made sure I could pay rest by Credit card. During QA call, was told no one ever recorded an inventory - waste of 2 hours. Move DayMovers were 2+ hours late, Only Driver spoke VERY broken English, Driver had to ask 3rd guy's name (same guy jumped out of truck with shirt inside out & backward - not even wearing company shirts so why have it on wrong?) Driver looked at all stuff (arrived at house, drove to storage, back to house) then forcefully came at me saying it would be extra charges because "100% will not fit". I told him it would & he again yelled at me "It will 100% not fit". I said "Fine then do your best" Driver replied, "Now I can listen to you". Then Driver ARGUED with me about disassembling furniture, told me he WOULD NOT do it at all. Nor would he use moving blankets on my antiques (both against contract). Husband and SIL started disassembling furniture but stopped when I called Customer Service (CS). I called CS, they said they had no record of me making arrangements to pay by credit card. I also told CS driver was late, rude to me, and REFUSED to take furniture apart as in contract - CS told me "I am sure that is not happening". I sent Movers away. CS called back and asked why, I repeated, they were rude, refusing to wrap antiques, and disassemble furniture. And I had no other way to pay than CC. CS told me the movers said I refused to let them disassemble furniture. CS basically said I was lying, that I was breaking contract by sending Movers away. They broke contract first by not disassembling furniture wrapping furniture No Itemized Inventory Not professional Service Had wrong addresses on paperwork. I don't deserve to be treated the way I was. They made me feel that if they had our stuff, we would never see it again without paying more than we agreed to. Rented 26' Uhaul - had room to spare

My husband and I are moving to Arizona and we decided that we didn’t want to drive a U-Haul down. Well we’re doing it now. Not only did they completely misconstrue their quote, but they left inventory out to make it seem like they beat their competitors and we put our down payment down. We just tried to do our inventory review and the man, Jordan who was on the phone with us intentionally spoke over us, then proceeded to try and gaslight us into thinking that we were wrong. My husband pulled up the receipts to try and verify and Jordan kept essentially calling him a liar. He then hung up the phone on my husband after not letting him explain anything. We called back and he started calling us names and when we asked to speak to customer service he continued to berate us. We call customer service same thing different person. We’re expecting a call in the morning from her supervisor to try and absolve some issues but we’re no longer going to be working with them. Sucks we left our deposit. It seems like all they’re trying to do is get more money from people then get them to cancel.

The rep promised me that if I canceled the order within 48 hours, I would get a refund of the deposit. I canceled within 24 hours and they refuse to refund any money. Do not use this company.

DO NOT HIRE THIS COMPANY.
This is a broker company. They promise you the lowest possible estimate when you are booking it, but when the movers arrive, you will 100% not be able to fit everything in that space, which means you should expect to double or triple your price. We had to leave behind all of our furniture because the quote didn't even cover half of our boxes, and to add in our furniture would triple our estimate. I called the customer service line and she said that it was an estimate only, so not their fault if the cost increased as that was up to the movers, which was never told to us. If possible, I would give them 0 stars. The movers who took our things were excellent and very professional, but have said this is an issue with any property they take from this company.

These movers are truly the finest across town; their packing and overall moving abilities were appreciable. Highly recommend these movers.

This company is a bait and switch SCAM. My daughter picked this company based on a nice sounding guy and the lowest moving costs (~$2600). They generalize the cubic feet based on the phone call. A down payment of $967 was made, which becomes "non-refundable" after 48 hours. [Legally not true]. 2 weeks later, a "Quality Control" lady calls and determines that the cubic feet is much higher and demands another $800 down payment for a total cost of ~$4100. Example: my daughter said she had a queen size bed. The company "assumed" that she only had a mattress. No, it was a complete bed; box spring, mattress, headboard and foot board. If you try to back out, she will threaten you and tell you the original down payment is non-refundable. [Check with your bank, mine was willing to go after the money]. My daughter at this point was sucked into a bad situation and continued. I had her get on a video call with this Quality Control woman and go through the house to be exact on cubic feet and extras. This included an extra flight of stairs in her apartment. When the movers came, they charged an extra flight of stairs because (PAY ATTENTION TO THIS) it wasn't found on the contract, even though their quality control woman discussed the inclusion. Now GS Vanlines played dead and didn't answer or return phone calls. Please read all the reviews of this unscrupulous company. If you still choose them (I RECOMMEND NOT), start with a video call WITHIN THE FIRST 48 HOURS to have total agreement on the estimated cubic feet of belongings and any extra charges, such as flights of stairs. THEN, double verify everything you discussed is embedded in the contract BEFORE YOU PAY ANYTHING!

Gulf Stream is a SCAM!! My sister and brother in law were moving and were quoted a price of around 2790.00.based o. The items that needed to be moved..they asked specifically what needed to be moved..when the truck arrived they were only given 200 cubic feet to put their items in the truck with other peoples furniture. And then quoted a price of $8000.00..Run for the hills. Customer service is horrible...very misleading business practices.

I had the absolute worst experience with GS Van lines. Some of the highlights were deceptively low first estimate with a promise of 48 hour cancellation, which then was declined and followed with immediate threats of collection and the rep yelling at me. My move ended up costing more than twice than my original estimate even though I got rid of many items. At no point during my move I knew how much it would cost me to get my stuff back. They subcontract work to other companies, the company I had told me different things that GS Van Lines (e.g. that they would charge me for packing supplies). I do a lot of subcontracting at my job and never had to deal wish such deceitful and rude company.

Absolute lying, scamming a**holes. The rep, Philip, got me to put down a deposit and assured me I could receive a full refund if I canceled within 48 hours per their policy. I began requesting multiple times to cancel within mere hours of booking. The charge went through AFTER my requests to cancel and then lo and behold, on the second day, they tell me it's too late and they won't refund the $650 they scammed me out of. THIS COMPANY IS FAKE, DO NOT USE

First! They took apart my kitchen table removing the legs that are not removable after discussing it does not come apart, they ripped the legs off. I caution anyone considering this business; my experience suggests it's a scam. They initially offer low quotes with supposed discounts, but beware — the final payment must be made in cash or cashier's check. After that, they withhold your belongings, claiming you owe more. Customer service is atrocious, and once they have your money, they conveniently avoid calls and texts. Steer clear to save yourself from a potential scam and headache.

This was the most awful experience ever!
They give you a quote, they call you up and tell you it’s going to be more. They transferred my belongings 2 times , they are not the movers and it took almost a month to get my things after calling and emailing they never picked up the phone. I had to pay the guys that moved my things another $75 because I lived on the second floor. Now almost 6k later, I am missing a nice piece of furniture , I’m missing 10 percent of my belongings the part that I received was broke, the mover told me to use wood glue! I was told that some other lady had some boxes that were possibly mine and they would send me pictures and they have not. I have a box that I don’t know who it belongs to. Do not use them!

If I could give zero stars I would! Where do I begin…I recently moved to Kansas to be with my long distance boyfriend and move into our first apartment together. Too many previous plans fell through so I decided to hire movers. Then came the searching and a lot of inquiring about prices a lot of them were 2,000-5,000 max so when I talked to Gulf Stream van lines I thought I had the cheapest..I was wrong. The dude had me signing a contract about it and I paid 647 for the down payment. Then I paid an extra 425 for space since I was in the middle of packing up everything. The day comes and I don’t hear from them at all but 4 or 5 hrs later I get a text that there is mechanic issues and the truck is being fixed and it turns out it is scheduled for the next day. The next day comes and it finally happens but they try to make me pay extra they didn’t record the 425 I did for extra space. I had to get a manager for it since I showed them proof I paid extra. The dude told me at most it will cost an extra 800 in total including the 425 I just paid. After the dudes were done loading they needed to charge more apparently and not only did they lied about the 3 payments turned out 75% was due and the rest due on delivery. 1600 because according to them I needed to be charged more and that they didn’t want to charge me for stairs the first ones are free in the contract. I didn’t have the money since I didn’t know it would cost this much so my family helped. They have horrid communication between each other. It felt like I got scammed since I am practically broke till pay day. My birthday week too and the price is with a discount because I booked early. They had better not ask for anymore then the 541 it is bad enough they keep switching stuff like be honest with customers and then you’ll keep them.
We did money orders for the payment and they said cash or money orders they couldn’t take the money orders it had to be from a post office and that is all or only cash and on top of that they claimed the truck wouldn’t fit on top of everything. We had my boyfriend and a neighbor help to get my stuff. The boxes were in bad condition and some were smashed in they didn’t even take care of my breakables that well either and I lost about 4 items in total I would make a claim but I doubt they care. Next time I’ll save myself the trouble and just do a Uhaul and family and friends. Never hire these people they will tell you one price when it is really another, take forever for your stuff! I’m never doing business with movers again it was so stressful enough to move states but they made it an ordeal it is really horrible of them to say one price and then do another. Then tell me certain days not another I’m lucky my boyfriend had his neighbor to help they made the move horrible. I’ll never go with movers again next time Pods, Upack or Uhaul and friends and family. Between the wait times for my stuff and the lack of communication between the movers and the company I’m saving myself the hassle. And to have them handle my stuff the boxes were in horrible conditions and some of my stuff broke even though it clearly had fragile made me never want to use them again! Don’t waste your time with them!

DO NOT USE THESE PEOPLE, YOU WILL GET SCRAMED.