Guiltless Wines Reviews 34

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Completely abysmal service, happy to take money from your account and cancel after 4 days leaving you waiting for your money back stating you dont ship to ireland when the option and shippin... See more

Rated 1 out of 5 stars

I eagerly waited for my delayed order of three wines to try out but the journey was better than arriving at the destination! Pierre Zero Merlot: tastes like sweet red grape juice. Konig & Krieger... See more

Company replied

Rated 5 out of 5 stars

I saw Guiltless wines at manchester christmas markets and the Sales lady was amazing, she is a local business owner and had a really positive attitude, she let me sample a large variety and I ended up... See more

Company replied

Rated 1 out of 5 stars

Very bad experience I asked them if their non alcoholic wines were 100% alcohol free as some still have 0.05% more or less still in. They said it was completely free from alcohol, no trace of it on... See more

Company details

  1. Beverage Distributor

Written by the company

Guiltless Wines, an online store selling all your non-alcoholic beverage needs. From wines, champagne, beers, ciders to cocktails and health juices. We have something for everyone!


Contact info

2.3

Poor

TrustScore 2.5 out of 5

34 reviews

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Rated 5 out of 5 stars

this was used for my husband who cannot…

this was used for my husband who cannot drink alcahol, it was good for him to have a choice as he was very fond of his wine . thank you His wife

19 August 2021
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Reply from Guiltless Wines

So happy you found a website who has a good variety of good quality wines.
Thank you for the review.

Rated 5 out of 5 stars

Excellence experience

Staff very helpful and provide a very friendly service . Delivery was fast and everyone enjoyed the drink

12 August 2021
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Reply from Guiltless Wines

Delighted you were happy and satisfied.
Thank you for your order

Rated 1 out of 5 stars

SERIOUSLY NOT HAPPY AND WONT BE ORDERING AGAIN

I have ordered the Gimber several time from which had expired date the first time so they replaced it and when I ordered again the date was very short on it!!! When complained about it the response I got was:
Hello there, the organic drink all come with short dates however, plz keep in fridge. I have sold nearly all of them they are fine for another 3 Months.

I drink them all the time, after using them plz refrigerate. SERIOUSLY NOT HAPPY AND WONT BE ORDERING AGAIN please check the dates on your drink

11 August 2021
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Reply from Guiltless Wines

Hi there, the drink is sold within the timeline. I’m happy to send you a new Gimber when it arrives again from Belgium with a longer date.

Rated 1 out of 5 stars

Awful service

11 August 2021
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Reply from Guiltless Wines

The issue was with DPD I have been intouch with the shipping company at they stated they were short staffed due to Covid. I’m happy to refund the postage to you.

Rated 5 out of 5 stars

Amazing

Amazing - helped me out with my order even when I made a mistake! Fast, solution orientated and a pleasure.

3 June 2021
Rated 1 out of 5 stars

The wines as supplied are basically…

The wines as supplied are basically undrinkable. They are generally too strong and too sweet. They can be improved by mixing 1/3rd wine and 2/3rd water, but leave a lot to be desired compared with alcoholic wines.

2 June 2021
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Reply from Guiltless Wines

Hi sorry you feel that way customers usually try a few before they select the right one. please drop us a message and we’re happy to select a few for you.

Rated 5 out of 5 stars

amazing experience

Great Wine and costumer support/service, and a really fast shipping.

29 April 2021
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Reply from Guiltless Wines

Many thanks I hope you enjoyed it

Rated 5 out of 5 stars

Quick service

Quick service, great descriptions online. I don't drink very often and neither does my mum so finding a place to buy non alcoholic wine that is good quality but well priced has been so useful - this purchase was for a special occasion but I will definitely be returning. The wine arrived quickly and well packaged. The only negative points were that there was nothing on the outside of the box to indicate where it was from, and the address was handwritten, so I almost mistook it for a gift from a friend and didn't open it. More sustainable packing material and paper tape would also be great- 5 stars for the site and service though.

28 April 2021
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Reply from Guiltless Wines

Thank you for your 5* review Guiltlesswines has noted and will make changes thank you

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