Room price when booking on line didn't warn about the huge added $80.00 tax which was almost an added 50% I'll know better next time to look for something else
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To be honest. I booked 3rd part at first and was trying to change the dates due to my fault. I called 4 times to Tru hilton and the guy Ben hung up on me 4 times and was rude. I tried changing it thro... See more
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Had an issue with payment but staff kept working out the problem
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Quick and easy, unfortunately didn't seem to be able to book a twin room
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Company details
About Guest Reservations
Written by the company
Guest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Reviews:
Guest Reservations has a good Customer Review Rating across the web, making it one of the most trusted platforms for online hotel reservations. Find customer reviews below, or read featured Guest Reservations Reviews.Is Guest Reservations Legit?
Guest Reservations is a legitimate, well-known independent travel network that's been around since 2016. Guest Reservations customers consistently rate the company high due to their exclusive deals, leading customer service, and huge selection of hotel inventory.Guest Reservations Support:
Need help with a booking? The Guest Reservations Customer Care team is ready to help.Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Guest Reservations™ Is Top Rated!
Written by the company
- Trusted by Millions
- Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
Contact info
3.9
Great
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The facility of doing my booking
1 July 2026
Better price
1 July 2026
Reasonably easy to use booking service…
Reasonably easy to use booking service . Not sure why actual room rate is so much higher than prominent rate
1 July 2026
Easy and fast
1 July 2026
Ridiculous time pressure to "book now…
Ridiculous time pressure to "book now or lose availability".
Also non-transparent prices, with much lower price in large bold lettering, and actual price in small print underneath.
1 July 2026
First booking failed
1 July 2026
Scammers
Website came at the top of search engine and they made it look like it was booking direct with actual hotel. Price seen was at value but then they add on service charge and taxes for what they consider “reasonable”. Non-refundable. And those costs don’t appear until last page. Unfortunately I was too tired to notice and payment went through. I would advise going direct with the actual hotel. And making sure it is the actual website address. Scam through and through.
1 July 2026
Unprompted review
Needed something close by due to home…
Needed something close by due to home repairs gone wrong. Thanks!
1 July 2026
Discount didn’t work.
1 May 2026
CAUTION: SCAMMER!
CAUTION ! Booking site scam: Guest Reservations
I wanted to book a hotel room in Saint Angel, France, via Guest Reservations because they offered a seemingly attractive rate. Yet, after I had filled-in all the information, at the very second I pressed the Enter key I realised that they charged my an additional third of the initial price on top. As it was a hotel reservation for which I chose the option "cancellation until date xyz" I tried to cancel my booking straight away. To no avail. On the phone (US Texan phone number!) a machine kept on telling me they had no such booking number nor name. I then tried to send them a mail with detailed explanation asking them to cancel my booking for free (as I am still within the refund period). Same story, no answer: only that the email address doesn't exist. I also filled-in a contact form when they stipulate they would contact me within 24 hours and I still haven't heard back. THEY ARE SCAMMERS!! Never book anything with them anymore!!
I have informed my bank and I will now start further steps to get my money back and make their methods public! I have screenshots and copies of all correspondance.
24 June 2026
Unprompted review
Easy to book
1 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
the rate announced was not including…
the rate announced was not including taxes ... doesn t matter but it s near double !!
1 July 2026
Reply from Guest Reservations
Hello Pierre,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Reply from Guest Reservations
Hello Garry,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Price listed does not include taxes and…
Price listed does not include taxes and other fees and increased the cost by more than 50%.
1 July 2026
Reply from Guest Reservations
Hello Susan,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Easy booking process.
1 July 2026
Reply from Guest Reservations
Hello,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Reply from Guest Reservations
Hello Stephen,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Super easy process...
1 July 2026
Reply from Guest Reservations
Hello Harold,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Reply from Guest Reservations
Hello Mia,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
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