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Velkommen til Hotel GUESTapart! Hos os kan du booke netop det ophold, du har brug for, uanset om det er en enkelt overnatning eller for en længere periode. Vi byder dig velkommen til et hotelunivers med hyggelige omgivelser, moderne design og hjemlig atmosfære, hvor du kan have dit hjem væk hjemmefra. Nyd vores lækre morgenmadsbuffet med mange hjemmelavede retter som er inkluderet i de fleste ophold. På Hotel GUESTapart kan du også afholde små og store møder eller konferencer med op til 120 deltagere i ét lokale. Vores fleksible mødepakker tilbyder fuld forplejning. Du kan klare træningen inden eller efter arbejde i vores fitness og slappe af i saunaen efterfølgende.
Tueager 5A, 8200, Aarhus N, Denmark
3.2
41 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I stayed at GUESTapart with my family and it was a very good experience. Very nice apartment, excellent breakfast and a very friendly receptionist on Sunday the 15th of October who also said goodbye to our dog in a great way.
We felt very welcome and would love to come back!
HIGH COST HOTEL WITH LOW QUALITY SERVICE
-bad breakfast.
For a 27 000 dkk stay, you could expect a decent breakfast, but instead you are served hot dishes which are cold. Waiting for waiters, as they walk demotivated around
-Location
Saying train station is 100m away, but thats if you pass on the train tracks (not friendly for kids and disabled, as stated on their website)
-fake marketing
a lot of the stated things on the website isn't right
-misleading concept
If the concept of you hotel is feeling like a guest, you would not expect no discrimination being there as a guest. There is not one single smoking zone in the whole area, and you can not even smoke on the private balconies as they will fine you for 1500dkk. But the receptionist and the chief manager can happily smoke in hotel property right in front of you, ironically after fining you. That doesn't seem like a hotel caring about their guests.
-Rude customer service in the reception
Reply from Hotel GUESTapart
Dear Kaisa
Thank you for your detailed review.
Sorry to hear that you had such a bad experience at our hotel. But I think it’s only fair to tell the background story to this.
Yes, we are a non-smoking hotel, but we are not discriminating anyone. As we clearly communicate to our guests, we have a smoking area in the parking lot. But you and your boyfriend insisted on smoking in your apartment though you’ve been told several times to go to the parking lot. It is written all over the hotel and in every apartment that smoking will release a fine of 1500 DKK. Your excuse was, that you did not understand English… When you kept on smoking indoors, we had no other choice but to kindly ask you to leave the hotel. We did this because we care so much for our guests, and several had been complaining about the smoking.
-Breakfast
I’m sorry you didn’t like the breakfast, we will definitely try to do better, though most of our guests are very happy about it.
-Location
The train station is literally just outside of the hotel, and we always recommend the path around the trails.
-Fake marketing
To do our website better, you need to be specific about the “fake statements”. It is absolutely not our intention to state anything untrue, I’m sorry if you feel that way.
-Rude customer service
Our “rude” service was a fair response to your rude behavior. We always do our best to make our guests feel at home, and we had been nice and overbearing with you for over a week before it escalated, when you kept disrespecting the hotel rools.
With all that being said – we wish you all the best.
Best regards
Team GUESTapart
We had a fantastic experience, good atmosphere, lovely rooms and very careful and friendly service
Reply from Hotel GUESTapart
Hi Jette.
Thank you, we're happy to hear you enjoyed your stay :)
Hope to see you again soon.
/ Sofie
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