I had the pleasure of speaking with Steve on Wednesday, December 18, 2024. Steve was so personable and was able to put my mind at ease with the decision I was about to make. He answered every questio... See more
Company replied
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See what reviewers are saying
Great customer service and coverage in my area! I couldn't find any other insurance plan that covered my sewer/water line specifically. The sales person explained everything clearly, including the ris... See more
Company replied
I recently left avery bad review about a mix up with my account. Well, I am glad to say, Guardian responded big time. My account has been verified and updated and they even gave me a month credit! I... See more
Company replied
Lack of communication. For example:I have to ask for the policy in writing nor I was informed if it's in the website. It wasn't clear whether my monthly fees will be automatically deducted every month... See more
Company replied
Company details
Written by the company
Insurance shopping is a hassle. We reshop your policy automatically so you never overpay again. At Guardian Service, we're reinventing insurance shopping. Rooted in service, powered by technology, and driven by real people — we make insurance simple, personal, and built to protect you for life.
Contact info
1122 Oberlin Rd., 27605, Raleigh, United States
- (844) 448-2734
- info@guardianservice.com
- guardianservice.com
4.3
Excellent
147 reviews
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Care
15 May 2025
Reply from Guardian Service
Thanks for spotlighting our customer care! We’re here whenever you need us.
Best,
Kara Credle
Communications Manager
I am very satisfied with my guardian…
I am very satisfied with my guardian service plan. I appreciate your service.
15 May 2025
Reply from Guardian Service
We’re thrilled to know you’re happy with your Guardian Service plan. Thanks so much for the kind words! If there’s ever anything we can do for you, don’t hesitate to let us know.
Best,
Kara Credle
Communications Manager
Easy to sign up and understand
20 May 2025
Reply from Guardian Service
Thanks for letting us know! We aim to keep things simple and clear, so it’s great to hear the sign-up felt easy. If any questions pop up, just give us a shout—always happy to help.
Kara Credle
Communications Manager
The customer service rep was courteous…
The customer service rep was courteous and getting signed up was quick and easy
12 May 2025
Reply from Guardian Service
Thanks for sharing that! We’re proud of our customer care team, so it’s great to hear your rep made the sign-up fast and friendly. If you ever need anything else, we’re just a call or email away.
Kara Credle
Communications Manager
EASY to complete application for…
EASY to complete application for service and reasonable price. after reading about price if i had a leak everyone should buy 50 cent a day .
10 May 2025
Reply from Guardian Service
Thanks for taking the time to share your experience! We're thrilled to hear that the application process was easy and that you found the pricing reasonable. Peace of mind can make all the difference when dealing with unexpected leaks. Thanks again for recommending Guardian Service!
Best,
Kara Credle
Communications Manager
Work was done quickly and effectively!
8 May 2025
Reply from Guardian Service
We're so glad to hear that the work was completed quickly and effectively! Thanks for sharing your positive experience; we appreciate you choosing Guardian Service!
Best,
Kara Credle, Communications Manager
All I got was an email on my pc and I'm…
All I got was an email on my pc and I'm still woprried that6 it's a scam.
6 May 2025
Reply from Guardian Service
Hi Ms. Madura - I'm writing to reassure you that your warranty plan is legitimate and everything is in order. I also followed up with you via email; please reach out there or by phone if you have any further questions about your coverage.
Best,
Kara Credle, Communications Manager
Online info is excellent
Online info is excellent. Pictures of damaged pipes are very informative.
14 May 2025
Reply from Guardian Service
Thanks so much for your feedback! We're glad you found the online information and pipe damage pictures helpful and informative. Making sure our customers understand what they're covered for is very important to us. Thanks again for choosing Guardian Service!
Best,
Kara Credle, Communications Manager
New Customer…
They havn't done nothing for me yet...but get inrolled in the insurance program.
6 May 2025
Reply from Guardian Service
Thanks for enrolling with Guardian Service! We're here for you whenever you need us, and we're committed to providing great service if the time comes. If you have any questions, please don't hesitate to reach out.
Best,
Kara Credle, Communications Manager
Seems like a wonderful deal.
The email was very informative and helped me realize how much I might need this coverage one day. Purchasing it was easy.
12 May 2025
Reply from Guardian Service
We're glad the email was helpful and made it clear how valuable this coverage can be! Happy to hear the purchasing process was easy, too. Thanks for choosing Guardian Service—we're here whenever you need us!
Best,
Kara Credle, Communications Manager
Not sure since I just signed up and haven't thankfully had to use it. It's nice knowing I am covered since my house is 50 years old.
I signed up and a couple days later you all cancelled my subscription. I asked why and no one has responded. You keep asking for me to review your service and I haven't had it but for a couple of days. So far I can't rate it. Haven't used it for anything and now have been cancelled. ??????
30 April 2025
Reply from Guardian Service
Hi Edith, I talked with Briggs from our customer service team, and it sounds like he confirmed with you that it was a duplicate order he resolved for you, and your main plain is active! Please feel free to reach out if you have any further questions about your coverage.
Best,
Kara Credle, Communications Manager
Reply from Guardian Service
Hi Elliott, we absolutely will! Staying true to our values and putting customers first is at the core of everything we do. If there’s ever anything you need, just let us know!
Best,
Kara Credle
Communications Manager
I am unable to right a review at this…
I am unable to right a review at this time as I have had no problems or contact needed. I am great full I have the security of coverage that is not needed at this time. Asking me to survey you is premature.
I have seen reviews and how helpful this company is and that is why I subscribed for coverage.
26 April 2025
Reply from Guardian Service
Hi there, thanks for taking a moment to share your thoughts! We’re glad to hear everything’s running smoothly and that our coverage gives you some extra peace of mind. Rest assured, we’re here if you ever do need assistance. Whenever the time is right for you, we’d love to hear more about your experience, but no rush at all. Until then, thank you for choosing Guardian Service!
Best,
Kara Credle
Communications Manager
Reply from Guardian Service
Thank you for your kind words! We're thrilled to hear that Andrea provided exceptional service.
The receptionist completely sold me on…
The receptionist completely sold me on the product. I called with hesitation and she was polite, informative and professional.
30 April 2025
Reply from Guardian Service
Thank you for sharing this! We're so glad Andrea made you feel confident and well-informed. We’ll be sure to recognize her for the great service!
The website was easy to follow.
1 May 2025
Reply from Guardian Service
Thanks for the great feedback! We’re glad the website was easy to navigate, making things simple for you is our goal.
Just appreciated your reaching out.
1 May 2025
Reply from Guardian Service
We really appreciate you taking the time to share that—it means a lot. We're always here if you need anything!
Best,
Kara Credle
Communications Manager
Very easy and affordable..
23 April 2025
Reply from Guardian Service
Thank you! We're glad to hear it was easy and affordable for you.
Your customer service was exceptional
Your customer service was exceptional. And representative that I talked to on the phone was clear, succinct, and quite pleasant. I asked him a rather detailed question and he answered it promptly.
17 April 2025
Reply from Guardian Service
Thank you so much for the wonderful feedback! We’re delighted our representative could answer your detailed question clearly and promptly. Providing exceptional, friendly service is our top priority, and it’s great to know we delivered. We appreciate your trust in Guardian Service and are always here whenever you need us.
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