Guard Blinds Reviews 

Wrong size, extremely late delivery, broken blind, and terrible customer service

I placed and paid for a custom-made blind (Order #24262) on April 13, 2026. I was told the manufacturing time would be around 2–3 weeks, followed by just a few business days for delivery.

Instead, the order was not delivered until May 26, more than six weeks later. By that point, I had already left the US and was away until late August.

When I finally returned and opened the package this week, I spent a lot of time and effort assembling and installing the blind, only to discover that it does not fit my window at all. It is several centimeters wider than the custom size I ordered, so there is simply no way to install it properly in my window frame.

The quality was also disappointing. The blind feels quite cheap, and it appears to be defective because it does not stay in position and lowers by itself.

What shocked me the most, though, was the customer service. I called Guard three times today trying to get help with the incorrect size, and not once was I connected to someone who could actually resolve the issue.

Instead, during one of the calls, I was offered a $100 promotional card and asked to provide my full name, mailing address, birthday, and then my debit/credit card information over the phone, supposedly for “verification.” I found this extremely suspicious and completely inappropriate considering I was only calling to get help with a defective, incorrectly made order.

When I declined the promotional offer, refused to share my card details, and explained again that I only wanted help with Order #24262, the representative became irritated and hung up on me.

I am genuinely shocked that a customer can be treated this way when simply trying to get help with a legitimate problem.

So far, I have dealt with a very late delivery, incorrect custom dimensions, a blind that cannot be installed, poor/defective quality, and absolutely unacceptable customer service.

For a company that specializes in made-to-measure blinds, getting the measurements right should be the most basic requirement.

I am extremely disappointed with this experience and am requesting a full refund for Order #24262.

Ordered over 9 weeks ago. Was supposed to be delivered within 7-9 weeks. No updates since ordering. No response from calling support or emailing support. Support phone number on website doesn’t even go to “Guard Blinds”. The people answering the phone say the number is disconnected and the phone number is for “Secure Health Club”. Order #36667

UPDATE 9/14/26: With the response from Guard regarding the updated phone number, I am updating my review. Guard replied to my support email I sent within 24 hours of the email. They then sent me daily updates regarding my order and shipping. I ended up receiving the blinds a few days after I posted my initial review, and they fit perfectly and work very well. There was a cosmetic issue with one of the blinds, which they also fixed for me immediately and were very responsive. In summary, the initial communication regarding the order was overall poor, but the product itself and support since I reached out to them has been really good and I am very pleased with the functionality of this product.

So far, I haven't received my blinds yet, but I write this because this company really has issues. OMG if I would have read all these negative reviews, I never would have ordered from this company. A message to Guard Blinds, and it's management!!!
You need to fire your management and hire someone who can do there job. It's not rocket science to see that you have a real customer service problem. There is no doubt that if this terrible customer service continues, you will not be in business. GETT IT TOGETHER GAURD!!!!!

Terrible. The blinds are cheap and I called customer service to initiate a return and they will NOT allow me to return without providing my FULL credit card details OR my FULL bank account information (even though I paid with a credit card) claiming it's for "verification" and they are "trying to send me a promotional gift. This is a complete scam!!!! I'm afraid others will fall for this!

I issued a dispute with my credit card company. The Company responded and said they can issue a refund AFTER I remove the dispute. However, when I called Chase, Chase said that they remove disputes once the merchant issues the refund so they can ensure the merchant provides the refund before closing out the dispute. This is customary for every bank and merchants are aware of this practice. hey keep the formal investigation active and will automatically close it out once the merchant processes a legitimate credit or refund to your card. I responded to the customer service email stating that and will await a response if the refund is actually issued.

I ordered rush service and received 3 blinds on Monday, 8-24. One of the blinds did not come with weather stripping, so I cannot use the item or even see if it fits or not. I have been waiting for a response for nearly 4 days, but apparently this is the only place where I might get a faster response. Order #44313.

Please send weather stripping right away!

Update as of 9-3: Still no response from my inquiry to support (10 days and counting), though Guard did respond here, but still hasn't done anything. I am still waiting; no replacement weather stripping sent.

I have to write a review as this product and a customer service of the company was absolutely excellent!! Guard Blinds came very well packaged, we installed it very fast as installation video was very clear! This blinds looks awesome! Outstanding quality and when we realised measurements which we provided wasn’t right the company was very kind and helpful and sent us an other blind with correct measurements without any charge! Guard Blinds we can only recommend !! Many thanks!!

Update:
Guardblinds has now resolved the issue. They sent replacement blinds that fit correctly, refunded the import charges, and found an acceptable solution overall.

The experience started off frustrating, but I appreciate that they took responsibility and sorted everything out in the end.

The curtains themselves do provide 100% blackout which is nice, however the quality could be higher, but for the price I believe it is acceptable.

Very disappointing experience with Guardblinds

I ordered made-to-measure blinds from Guardblinds (order #45011), but unfortunately the measurements of the blinds I received were wrong.

What makes it even more frustrating is that the correct measurements are printed on the packaging, but the blinds inside do not match them. I only discovered this after spending around 30 minutes installing the first blind.

On top of that, I had to pay import charges. I have sent proof of payment for this aswell.

For made-to-measure blinds, getting the measurements right is obviously essential. At the moment, I am left with blinds I cannot properly use, wasted installation time, and money still owed to me.

I hope Guardblinds resolves this quickly by sending the correct blinds and the very least reimbure the import charges. I will update this review if and when the issue is properly resolved.

I ordered blinds for my room and was happy with the quality. However, they sent me the completely wrong blind with measurements off by about 15 inches
Ordered 57 3/8 by 51 3/8- confirmed on my order number 34011
Was sent 70 inches by 37.5 inches
Called customer service and was left on hold until disconnected, followed by another call, followed by another with promo offers but no intent helping me get what I ordered and return the $250 blind that was incorrectly sent to me. At this point I cannot recommend

The process was easy with instructions on how to measure. It took about 8 weeks until delivery, but as they are CUSTOM blinds, it was expected. Installing was easy, with instructions via a YouTube video. No adjustments were needed. Price point for a custom fit was great for the blinds as they perform EXACTLY as advertised! We ordered and installed two in our bathroom, as that light shines directly into our bedroom, even with the door shut, making for rude awakenings with very early sunlight in the summer. The first night, we left a closet door opened on the back side of the bathroom, and even that light traveled to our bedroom. With the closet door closed, there is absolutely ZERO light coming into the bedroom, which makes midnight bathroom trips an adventure, but doesn't interrupt our mornings with blinding sunlight! :)

Great product, not the quickest to arrive but when planned in with a project not an issue. Used in an attic space for a movie room and blocks out the light perfectly. Plenty of seals and brush strips included to get a clean fit and easily removable for cleaning. Thanks!

I ordered two blinds from Guardblinds because their website clearly states that they take care of any applicable import duties, which suggested a hassle-free ordering and delivery process.

On Friday, I received an email from Guardblinds saying that my order was in production, but there was no clear information about the expected shipping or delivery date.

What made the situation particularly confusing is that, starting a day earlier, I had already been receiving emails and text messages from DHL asking me to pay import duties for a shipment from a company called Pilotstar in Qingyuan, China. There was no mention of Guardblinds in the DHL messages, and since Guardblinds states that they handle import duties, I had no reason to connect this mysterious shipment to my order. I have never heard of this Chinese Pilotstar company...

Only later did I receive another email from Guardblinds saying that my shipment was on its way. The waybill number matched the shipment DHL had been contacting me about, confirming that the DHL shipment from Pilotstar was apparently connected to my Guardblinds order.

I have since contacted Guardblinds because the import duties need to be resolved, but I have not yet received a response. Meanwhile, DHL has sent several urgent "LAST" reminders stating that the shipment may be returned to the sender if the charges are not paid.

Based on my experience so far, there are several things I find concerning:

1. The communication and coordination around the order and shipping process appear to be very poor.
2. It was not made clear to me that the order would apparently be shipped from China or fulfilled through another company.
3. Urgent emails regarding a shipment that could be returned have so far gone unanswered.
4. Guardblinds' website states that they take care of import duties, but I am currently being asked directly by DHL to pay them.

I have not yet received the actual blinds, so I cannot comment on the quality of the product itself. However, the experience so far has been frustrating and has significantly reduced my confidence in the company. The issue is still unresolved, and at this point I am genuinely concerned about whether I will receive my order at all.

I hope Guardblinds responds and resolves this situation quickly and succeeds in restoring my confidence in their product and service.

Took a while to get but good product so far.

Great fit and black out. Instructions and images are very unclear. Need more detail in the instructions. A lot of cutting of weather and felt strips, wish they came pre cut. Website says they manufacture in Wyoming but they came from China?

It did what its suppose to do. Im very happy with my purchase.

I placed a large order and when I received the order I realized I measured the windows incorrectly. Customer service was responsive and gave me the option of having new ones made for free or get a refund. I really appreciate their service.

I ordered Guard Blackout Blinds three weeks ago and got them last week. When i had a problem adjusting the blind, customer service was quick to respond and extremely friendly - even when I had to return them because of personal issues I didn't think about (air ventilation for example), it was the exact same experience. Very friendly and helpful all the way through.

Can definetly recommend for people considering complete darkness at night.

Perfect fit, they let literally zero light in. Early wind down for the kids is amazing! Even on lighter evenings their rooms look calm and relaxing.

First there was a huge delay in receiving my blinds. When I did receive my blinds there was a broken part. I immediately emailed the company. It has been a whole week and I have not received any feedback. This is horrible customer service. This company is obviously way over their heads. I would not purchase any products from this company. Order #30544

The blinds were easy to fit with the measurement instructions and assembly was simple enough with the video. Once installed the room was dark!!! No light leaks. I am beyond impressed and very happy. Guard blinds live up to their advertising.

The blackout blinds themselves work extremely well — the fit is snug, and no light comes through. Unfortunately, the customer service experience completely ruined it for me.

I ordered a right‑to‑left opening, but the company sent me a left‑to‑right opening instead. The only way to make the blinds open the way I needed was to install them upside down. Based on my research online, this is not how the blinds are supposed to be installed and can create issues.

When I asked to return the product, Dennis requested that I send him a video — which I did. He then insisted that I reinstall the blinds in the “correct orientation” and send him another video, supposedly to prove that the blinds were actually left‑to‑right. But this made no sense. If he had simply paid attention to the first video, he could have easily deduced the issue: the blinds were only opening from right to left because they were upside down. That alone clearly shows they sent me the incorrect orientation. Instead of acknowledging this, Dennis kept giving me the runaround, dragging the process out and taking a full week to respond each time.

I wish Trustpilot allowed me to upload my order details and videos so you could see exactly what I mean. The blinds themselves are fine, but the customer service is horrible, and the “30‑day money‑back guarantee” they advertise feels completely misleading.

I would not order from this company again.