My Guarda wallets are so easy to manage. Buying, swapping, and sending crypto via Guarda is painless and, most importantly, secure.
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See what reviewers are saying
A good wallet. More importantly, when an issue came up, I reached out via the bot—they responded right away, and after a short wait, everything was working again. Well done!
Company replied
Wallet is still relatively new but the live chat is always ready to help and their response time is very fast and efficient. If you have any problems just contact them
Company replied
Despite quite a lot of negative feedback I decided to use it. One of my coins balance never appeared in the wallet despite correct transfer. Their support is a joke and stalled me with generic answers... See more
Company replied
Company details
Written by the company
We offer our clients innovative cryptocurrency infrastructure solutions, which consist of a set of mobile applications and web-based services. With Guarda, you can choose the best solution that fits all your needs and requirements. If you prefer to manage your crypto coins on your mobile device we offer iOS and Android applications. With Guarda web-based services, you will be able to manage your cryptocurrency on any device you want, you’ll only need to have access to the Internet. Start your own guarded experience and stay in touch with our news!
Contact info
Lisboa, Portugal
- hello@guarda.com
- guarda.com
You should know
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 month
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Reply from Guarda
Thank you for the 5-star review! We're glad you're enjoying everything about Guarda Wallet — your support means a lot to us!
Excellent customer support – fast and efficient
Excellent customer support – fast and efficient
I recently encountered an issue with the display of my XRP balance. I contacted customer support, and their team responded quickly, clearly, and professionally. The issue was resolved in no time, and they kept me informed throughout the process.
Special thanks for their responsiveness and for explaining the cause of the problem so I could avoid it in the future.
Truly great customer service — the kind we’d love to see more often!
8 July 2025
Unprompted review
Reply from Guarda
Thank you for the review!
We're thrilled our support team was able to assist you quickly and clearly. It’s great to know you felt informed and supported throughout — that’s exactly the experience we aim to provide. We truly appreciate your kind words!
Trust
The most important experience is that i feel safe while using your app..i think it has excellent protection. As i am a debutant in crypto, maybe i can suggest you to make the overview of the assets a bit more asy (for example add a total value somewhere in the corner or something like that...but anyway, everything is fine, i figured it out myself...Nice app! Well done, i love it....
4 July 2025
Unprompted review
Reply from Guarda
Thank you so much for the 5-star review!
We're thrilled to hear you feel safe using our app — security is our top priority. We appreciate your suggestion about the asset overview and will pass it along to the team.
I want an explanation
I entered my password and it said error, that it was not the key, I could not access, then I had to go to restore or import and since I have my backup text and with that I was able to enter, another thing it does not let me enter the password, every time I exit guard.com I enter again and it says create a new wallet, the only way to enter is with restore or import, why is this happening
24 June 2025
Unprompted review
Reply from Guarda
We’re very sorry for the trouble you’ve experienced.
What you're describing isn't expected behavior, and we understand how frustrating it must be. Please email us at support@guarda.com with the details — our team will investigate the issue and help you restore normal access as quickly as possible.
Your feedback is important and helps us improve.
If you want to lose your money
If you want to lose your money, try using Guarda Wallet. It’s a non-custodial wallet — something their support team constantly reminds you of when issues arise. However, despite being non-custodial, the wallet still controls key functions like address creation and sending transactions. In my case, when I created a "gas-free" wallet, it generated an incorrect wallet address.
Support was completely unhelpful. They replied with generic responses clearly generated by ChatGPT. One reply even included the phrase, “Let me know if you’d like to turn this into a ready-to-send support reply,” showing they didn’t even bother editing the AI's output.
You might get assistance if you have basic questions like “What is crypto?”, “How to send crypto?”, or “Why are fees high?” But if your problem stems from Guarda's own errors, don’t expect real help. I never received a human response. If I ever do hear from a real person at Guarda, I’ll update this review accordingly.
Recommendation: Do not use Guarda for anything beyond simple functions. If you must, import your existing wallet into the app, but avoid creating a new wallet using Guarda.
If the company wants better reviews, the first thing they should improve is their support.
This is the first review I’ve ever written — motivated purely by the stress and frustration caused by Guarda Wallet, especially the support experience.
18 June 2025
Reply from Guarda
Thank you for the feedback. We'd like to clarify that we have real people handling every support request. In this instance, our agent used AI to help phrase part of the message more clearly, but accidentally left in a line meant only for internal use. That was a critical mistake, and we’ve addressed it.
As for your issue: the Gas-Free USDT correct functionality is something we're actively working on. It’s a known and high-priority matter for us. We appreciate your patience and understanding.
We’ve sent you a more detailed explanation via email, please feel free to check it when convenient.
Guarda Online Support
Guarda online support is immediately responsive and quick to resolve issues. Fantastic service.
17 June 2025
Unprompted review
Reply from Guarda
Thank you for the fantastic review!
We're thrilled to hear our support team was quick and helpful. We're always here when you need us — happy to have you with Guarda!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Nice for eye's and have …
Nice for eye's and have different assets in crypto world.
15 June 2025
Unprompted review
Reply from Guarda
Thanks for the 5 stars!
We're glad you enjoy the clean interface and wide range of crypto assets. We’re here to make your experience smooth and secure!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
wallet that works
12 June 2025
Unprompted review
Reply from Guarda
Thank you for your 5-star review!
Providing a smooth and seamless experience is our top priority, and your feedback means a lot to us!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
If you ever need anything, our team is always here to help. Happy trading!
Reply from Guarda
Thank you for the 5/5! We're happy to hear our live chat support made a great impression. Always here if you need us! 💬
Took several days to show my xmr balance
Took several days to show my XMR balance
5 June 2025
Unprompted review
Reply from Guarda
Sorry to hear about the delay with your XMR balance — that’s not the experience we aim to provide. Monero can sometimes take longer due to its privacy-focused network, but we’re working to improve sync times. Thanks for your patience and feedback. 💬
Reply from Guarda
Thank you for your 5-star review!
Providing a smooth and seamless experience is our top priority, and your feedback means a lot to us!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
If you ever need anything, our team is always here to help. Happy trading!
The transfer I did was good, but There are some points to improve
The transfer I did was good, but I think the wallet has to improve some points. One of them is the Cryptocurrency menu to access the private Key it Doesn't permit I type the password to view this key. I think is a bug. I just can type a letter by letter after clicking the text box. This is a Pain.
29 May 2025
Unprompted review
Reply from Guarda
Thanks for your honest 4-star review! We're glad the transfer went well and appreciate you pointing out the issue with the private key password field. Our team is aware and working on a fix to make the experience smoother. Your feedback helps us improve!
Theo was the best
Theo was the best. They say be brave be bold be done. That’s exactly what happened, problem solved thanks Support for your exceptional service
24 May 2025
Unprompted review
Reply from Guarda
Thank you for the amazing review! We're thrilled to hear Theo was able to resolve your issue so efficiently. We'll be sure to pass along your kind words — our support team truly appreciates it!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
Reply from Guarda
Thank you for your review! We're delighted to hear that you've had a smooth experience with our app.
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
We appreciate your continued support of Guarda!
Reply from Guarda
Thank you for your 5-star review!
Providing a smooth and seamless experience is our top priority, and your feedback means a lot to us!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
If you ever need anything, our team is always here to help. Happy trading!
Scam
Scam. When just transfering LTC or something it works but when you try to send USDT it never loads the fee. Seen many guys having this problem and support isn't helping, they always say to wait and they will write back. But after months no response, I needed to write to them again but they keep saying same shit to wait. Avoid this wallet
14 January 2025
Unprompted review
Reply from Guarda
Hi kozio!
Thank you for your feedback and for your patience.
We understand the significant inconvenience this issue has caused and want to assure you that resolving it is our utmost priority. Due to its complex technical nature, the solution is taking longer than expected, but our team is actively and diligently working on it.
Your case is being handled with special attention to provide you with a timely and personal update.
Please await a personal response from our support team. We will definitely inform you of the outcome!
USDT BSC not working
I have exchanged coins to get USDT BSC in my guarda wallet. I was waiting for bitcoin price to decrease to exchange it again but I was not able to send USDT BSC using their web or desktop wallet and my funds are stuck. It is only 2000$ but for me this is a lot of money. Their support is lying because they tell you an answer will be made before 3 business days but they never answer.
27 April 2025
Unprompted review
Reply from Guarda
Please know that this issue is not being ignored—we're actively working on a solution to this problem to ensure it doesn’t affect users moving forward. Additionally, we’re reviewing our support response times and internal processes to improve the experience for all users.
Thank you for your patience and feedback—it helps us improve.
Terrible I have been trying to withdraw…
Terrible I have been trying to withdraw my tokens from the wallet for about a month now still no luck that’s scammish to me, once I take my funds out good bye to this Guarda wallet
1 April 2025
Unprompted review
Reply from Guarda
Hi there, we're really sorry to hear about your experience — that’s definitely not what we want for our users. Could you please let us know which token and network you're trying to withdraw from? We'll do everything we can to help sort this out ASAP. 💬
The live chat was very good
The live chat was very good, Grace walked me through any problems I faced with ease. Guarda has been good so far, no complaints here
19 April 2025
Unprompted review
Reply from Guarda
Thank you for the awesome review!
We're so glad to hear Grace was able to help you out smoothly — she’ll love the shoutout! Great to know you're enjoying Guarda so far. We're always here if you need us!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
thanks trusted wallet
17 April 2025
Unprompted review
Reply from Guarda
Thank you for your review!
Stay updated with the latest news and updates by joining us on Twitter at x.com/GuardaWallet and on Telegram at t.me/guardawallet.
If you ever need anything, our team is always here to help. Happy trading!
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