Extremely disappointed with GUAPI. I paid for my order, but I never received what I paid for and have been unable to get a satisfactory resolution. Customer support has been slow and unhelpful, leavin... See more
Company replied
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Extremely disappointed with GUAPI. I paid for my order, but I never received what I paid for and have been unable to get a satisfactory resolution. Customer support has been slow and unhelpful, leavin... See more
Company replied
GUAPI is my favorite all time Raw & Dope Design, raw materials. Love y’all keep doing ya thing team. P.s. RROLLS
I've ordered multiple things from the store, the style is unmatched. I almost needed to exchange but the other pair sold out. They gave me an extra time to decide to keep or return them, the next week... See more
Company replied
I preordered clothing from this website, on November 28, that I never received. Which they now have in stock. I emailed them several times, they creat tickets with no additional information. I also or... See more
Company replied
We believe there is strength through unity and intend to shape the world around us – not be shaped by it.
United States
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 87% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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AMAZING QUALITY. I thought these were gonna look goofy on me cause i’m on the bigger side but they look and feel absolutely flawless. They really live up the hype + their customer service is top notch on god. highly recommend!
My second order. Amazing. The only thing I would recommend is having your settings change on your shopping cart.
Love the wonderful choices. Watch out your basket because some prices will change and other reduce.
Products to come in a week or two.

Reply from Guapi
24/7 customer support was a great help.Order more in future.
Great customer service and very kind staff. There was a problem with my shipment and they gave me a free item or my choosing. Overall amazing customer service and great product!
While I had heard most places where transitioning to a no customer service phone line system, I was a bit skeptical to order these pants. However, from the time I order on 11-28-22 to the time I received my order on 12-6-22 was expeditionally fast. I never had to email them at all. Great service!! I would definitely recommend them because it perfect service.
You guys have great communication skills and I appreciate the fast response time. This brand is started too come one of my favorite places to do online shopping, I cant wait for the rhinestone hoodies to return, those are my personal favorite and I hope to get updated when more of those drop in my size. Shipping was phenomenal and handled really well! The pants are insanely fashionable I am upset that I didn’t come across this site earlier.
ordered a black jeans a couple days ago but it said 'try again' nd I got no email even though the money was debited and the support didn’t text back L scam

Reply from Guapi
I love the service here. They are really on top of things. They responded in great timing the customer service was EXCELLENT.!!! 5 STARS.!!! Keep up the great customer service.
Recently I ordered the Black Spider-Man denim jacket and felt like I’ve needed this denim jacket forever. Being tall with linky long arms , it’s the most difficult thing to find a denim jacket that has the arm length extended. Not only did the jacket fit perfect , the shipping is everything ! Came the next day just in time for my event in New York City inside the ipic center !!!!
I'm not even the review type of person I'm so picky about my clothes I recently ordered some pants the quality was top tier and the over night shipping was perfect will be frequently shopping
I ordered a limited edition item and when it came through it was a slightly different item probably a factory error and the team at guapi managed to put it all right and sort me out with a great deal on another order I’ll definitely be ordering again 🇬🇧🌊🇺🇸
Very prompt responses, they care about their customers.. only reason I didn’t give it 5 stars is because I havent received the product yet due to a mailbox confusion otherwise great CS

Reply from Guapi
Very good service answer fast to your gmails very happy to help the customers

Reply from Guapi
This brand is legit, super great quality material, very responsive to their customers as well as staying true to their word when it comes to shipping packages out to their customers. I love everything about this brand I just received my first pair of jeans which are the limited edition drop( 9 out of 100) made. I love the fact that they have limited quantity of each pair of jeans this is what sets then aside from everybody else because they are unique you won't catch everybody and they momma in the same outfit. Thanks Gaupi you have a customer for life I truly appreciate you guy's and what your doing with this brand. Keep up the great work and continue to stay true to your customer satisfaction!

Reply from Guapi
Dope unique quality pieces and I love that they come in limited supply. Customers service was very responsive with any minor issues. Highly recommend.
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