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GTranslate Reviews 

152
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and responsive customer service team that always resolves technical questions promptly and kindly. People also find the product extremely easy to install and very effective for setting up multilingual websites and boosting global reach. Some reviewers were not happy with translation controls, mentioning that content occasionally resets unexpectedly or lacks the flexibility needed for long-term projects. Others noted technical problems, such as performance slowdowns on their websites and occasional difficulties reaching support during weekends or busy periods. A few consumers experienced unexpected limits or communication challenges when trying to get detailed assistance.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, frequently praising responsive, knowledgeable, and... See more

Website

People report ambiguous experiences with website features, with many reviewers praising the powerful... See more

Staff

Users describe positive interactions with staff, frequently highlighting the quick response times and... See more

User experience

Clients share positive opinions on user experience, noting that the solution is easy to implement, maintain,... See more

Product

Customers had positive experiences with product, noting that it is an awesome and stable plugin which works... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was inquiring about adding a second domain name to Gtranslate. They noticed an issue on my site before I did and sent me instructions on how to fix it quickly. These guys are on top of their support g... See more

Rated 5 out of 5 stars

We've used GTranslate on a number of sites, it's great and the pricing is very competitive compared to other providers. What's is particularly exceptional is their support, they are responsive and kno... See more

Rated 5 out of 5 stars

GT Translate PREMIUM is a very powerful plugin enabling anyone to translate websites into a lange number of feoreign languages. I've highlited "premium" in capital letters because 90% of the traslatio... See more

Rated 5 out of 5 stars

We've been using this product for years on several websites. It works great and we were very happy with support too.


Company details

  1. Translator
  2. also in
  3. Software Company

Written by the company

GTranslate is a website translator which can translate any website to any language automatically and make it available to the world!

30-Day Software Refund Guarantee

Full refund available within 30 days

If you are not satisfied with your GTranslate software purchase, you may request a return within 30 days of purchase and receive a full refund in accordance with our Returns Policy. This guarantee applies to software purchases only. Professional translation services are not eligible for return once the translation process has started. Full details: https://gtranslate.io/returns-policy

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

152 reviews

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4.4

All reviews

(152)

113 reviews in the last 12 months

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Rated 1 out of 5 stars

They are Blocking Robots.txt.

After having spent some time utilizing GTranslate's services for translating my website, I've come across some potentially detrimental practices that I feel need to be brought to the attention of potential users. It is my sincere hope that this review provides some valuable insight and helps fellow web administrators make an informed decision before opting for GTranslate.

When I first began using GTranslate, I was initially satisfied with its performance. The translation quality was decent, and it appeared to be a quick solution to making my website accessible to a broader audience. However, the issues arose a week into its use. To my dismay, I discovered that GTranslate had blocked the robots.txt file.

The implications of this are far-reaching. The robots.txt file plays a vital role in determining how search engine crawlers navigate your website. By blocking this, GTranslate essentially renders all your translated content unindexed. This means that all the content that was previously available and indexed by search engines will be removed from their listing. This can negatively impact your website's SEO ranking, making your content harder to discover organically by the international audience you were trying to reach.

One might wonder why GTranslate would implement such a practice. From my observations and understanding, it appears that this is an attempt by GTranslate to reduce the load on their servers. As users access the translated content, GTranslate's servers are hit with requests, potentially without them having a clear picture of the user profiles involved. While this is a logical server management strategy from their end, the ramifications for website owners are far from beneficial.

In my experience, the blocking of the robots.txt file resulted in significant losses in traffic and adversely impacted my website's visibility. This was far from the outcome I had envisioned when I decided to use GTranslate to make my site more user-friendly for non-English speaking audiences.

So, to any fellow website owners considering using GTranslate's services, I urge you to think carefully. While it might initially seem like a good solution for translation needs, the repercussions on your website's visibility and SEO are significant. If you're keen on maintaining your website's health and digital footprint, you might want to reconsider using GTranslate. It may save you a lot of trouble in the long run.

25 June 2023
Unprompted review
Rated 3 out of 5 stars

Get all for free. LOSE ALL bar one, when you pay. It's backward.

It's alright. If you want them all for free, and you are not bothered about super-accurate translations, it's the one to go for.

If you need 4-5 or so languages, it's ideal.
If you want that, but need to be able to edit one language, it's BAD.

We fell into a trap. Or what felt like a trap.
We paid for a monthly account, and edited Italian, but we got a warning when someone went to look in German and it threw an error about payment.

Yes - if you get the free one - you get them all.
If you pay, you LOSE them all, bar the one you want to edit the translation.

It's backward. Not impressed, but sticking with it... for now. But be warned!

Support is there on Livechat. This is ok.
But the pricing structure on further inspection, is really wrong.

All free.
ONLY ONE if you pay. Huh?

15 May 2023
Unprompted review
Rated 1 out of 5 stars

And so they got another one 1 star

And so they got another one, one star.

Useless helpdesk service.

15 days trial - it was all about fixing bugs as the application is not ready to work instantly.

Then when they finally got it working I had to pay.

Did not have much of a trial like that. So I asked for an extensions as I want to experience first if it really is working properly.

They said 15 days trial is only for new subscribers.

Well TRIAL is a trial, time to use it and see how it all works....if the trial is not working you still owe me a trial so I can make an informed decission.

Total lack of service here. No wonder all those one star ratings.

6 April 2023
Unprompted review
Rated 1 out of 5 stars

Support is useless

Support is useless, sorry to say. When the question gets a bit technical, you get answers that are complete nonsense. Services work, but their support needs to get some serious technical understanding.

22 March 2023
Unprompted review
Rated 5 out of 5 stars

I have found this to be helpful for…

I have found this to be helpful for messaging, optimization and marketing.

I have seen some pretty awful reviews which i find confusing. I ave used GTranslate for over a year and found it to be very effective, professional and solid. When I first set it up, Customer Service was in touch and helpful walking me through. I use this for clients as well as our main site as well. I find it to be a great tool, app and way to connect our messaging to other languages effectively.

3 January 2023
Unprompted review
Rated 1 out of 5 stars

platform has been hacked and…

platform has been hacked and compromised. Since 28 November i detected an attack, now i get porno links on my translations inside the platform, but the support did nothing about it.
Already i posted a lot of times, but support didn't fix it and simply ignore it.

3 January 2022
Unprompted review
Rated 1 out of 5 stars

The concept is good but...

The concept is good, but too many technical issues definitely cause more harm than good.

All of the translated subdomains are unavailble at least 50% of the time, causing your website to be penalized on Google Search, which makes this service harmful instead of being a way to attract foreign people from all around the world.

The Support Team is quick to answer, but rarely provides an effective solution to your problems, and they notice issues only if you report to them.

For example, if they happen to "forget" to update their SSL Certificates, and therefore all your subdomains lose HTTPS support, if you don't notify them about this, rest assured your translated pages will be unavailable forever, or at least until you check them.

As webmasters and content creators, we need efficient and stable systems, to focus on important projects, we can't waste our time checking the translated pages every day and spending time to contact the assistance all the time.

I'm sorry, but I have to tell people to stay way from gtranslate.io, it's completely unefficient and not technically prepared to prevent basic/common IT issues.

Review coming from a customer of gtranslate for over 5 years.

13 October 2021
Unprompted review
Show reviews in all languages. (152 reviews)

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