GT Omega Reviews 

1,500
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality and sturdy build, often describing items like sim rigs as rock solid and built to last. Many appreciate the helpful and responsive customer service team and experience fast, reliable delivery. However, some customers noted issues with delivery, including invalid tracking, delays, or missing parcels. A few reviewers also reported dissatisfaction with customer service, citing slow responses or difficulties resolving manufacturing defects. Some found products challenging to assemble due to unclear instructions or missing components upon arrival.

What people talk about most

Product

Customers consistently note positive experiences with product quality, highlighting that many items are... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the exceptional build quality... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising fast shipping and... See more

Customer service

People report ambiguous experiences with customer service, with many reviewers praising the team for being... See more

Price

Reviewers highlight ambiguous aspects of price, with many praising competitive and affordable prices for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently stumbled across the GT Omega website and thought I’d upgrade my DIY sim rig, I ended up purchasing a Prime Lite. The product is good, the service was good and delivery was fast. My only... See more

Rated 5 out of 5 stars

When needing answers to a questions the response received is in a timely manner, information needed is gained. From the items i've purchased they are fine, not without their issues but i'm mechanical... See more

Rated 5 out of 5 stars

What can I say about GT Omega? Well this is quite an easy one to be fair. From my own personal experience and from friends where I’ve said to them to purchase from GT Omega, I can speak for myse... See more

Rated 5 out of 5 stars

So in June 2015 I bought a GT Omega gaming chair totalling £169.94, in December 2018 the rocker part failed so I contacted them asking if I could purchase the part. Surprise not only did they send me... See more


Company details

  1. Gaming service Provider

Written by the company

Founded in Scotland in 2009, GT Omega are a leading supplier of simulation racing equipment. Since establishing ourselves through sim racing, we have used our knowledge and expertise of racing ergonomics to successfully expand into the gaming furniture and accessories market. Our focus on accessibility and value for money has earned us a reputation as a trusted brand for any budget. We build on this trust through consistent efforts to improve our products and services, while keeping costs low.


Contact info

  • Craigmont Street 24, G20 9BT, Glasgow, United Kingdom

  • gtomega.co.uk

4.1

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(1,500)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome Company

Great experience dealing with GT Omega. I have purchased both the prime lite and recently upgraded to the prime rig, I have also just upgraded to the prime adjustable pedal and seat plates, absolutely great products. GT Omega have outstanding customer service wirh fast delivery.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

PRO XL Series - structural failure.

I bought a PRO XL Series - Leather / Black in February 2022. Was very pleased with it until the tilting mechanism jammed in July24. They sent a replacement mechanism and all was fine until a week ago. Not only did the mechanism break, but the steel wire holding the bottom of the chair together snapped and I ended up on the floor. I rang customer service, they were happy to sell me another tilt mechanism but not interested at all in the structural failure of the chair. 3 years use for a £200 chair is not acceptable.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

GT omega had what I needed

I looked all over the place lots of websites and shops I could not find any strengthening bars for my old wobbly SIM rig GT omega had them where no one else did these bars make a world of difference to my sim rig it's now solid and I will definitely be using GT omega again for anything sim rig related thank you, dean

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Prime lite and rs12 seat

Fantastic quality item with easy to follow instructions. The rig is built to a very high standard using quality materials and the seat is super comfortable for long stints.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Great website

Great website, everything I ordered turned up perfectly on time, and the website itself is easy to use with some great features

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Great site and company

Great site and company, lots off great stuff and offers, quick service: they used DHL who are pretty consistently the best couriers. Might be niche stuff but I would recommend to anyone with a growing interest in sim racing, which is experiencing a bit of a golden age right now. Thanks GT OMEGA!

1 August 2025
Unprompted review
Rated 5 out of 5 stars

After buying a elite chair in 2020 and…

After buying a elite chair in 2020 and having no issues whatsoever with it and is still going to this day
I decided to also buy a GTomega Prime Lite R because of its low price and how sturdy the actual frame is with room for upgradability with its use of aluminium extrusion frames I was able to adapt my trusty elite chair and it fits perfect maybe a little low for some people but good enough for me

5 August 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been wanting to build a sim rig…

I’ve been wanting to build a sim rig and get racing for a while now and I found GT Omega when searching for sim equipment.
There site offered lots of great choice for all budgets, I have gone with the ART cockpit and will soon be adding a monitor stand.
Highly recommended GT Omega

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Great company great products

Great company, website was easy to navigate simple to order and delivered on time with good communication about delivery. I bought the folding seat which i was dubious about at first but when it arrived and i had built it i was really impressed at how sturdy it is, also really comfortable even after a few hours of racing. My son also uses it (12yrs old) so good for most sizes. So yes i can highly recommend this product and more so GT OMEGA. Excellent 10/10 will buy again

20 June 2025
Unprompted review

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