Gtech Reviews 

They probably don't realise it but this company is leaking personal customer data to scammers. I know this because I ordered a gtech product for a relative around a month ago. So ordered in my name, with my payment details but with delivery to my relatives address. I also added my relatives telephone number in case of any delivery issues. This is the only order I have placed that includes this combination of my and their details. My relative has now started to receive scam calls, asking for me, from someone who reports to be from my credit card company! So the only conclusion I can reach is that gtech have been hacked or have staff leaking personal data to scammers. Needless to say my credit card has now been cancelled.

Made an online order. Email stated 7-10 workings days. Email order confirmation contained a "Track Order" link - did not work.
Customer service then said "Track Order" link does not work; order would be two weeks (at least) before delivery.

Very poor. Would not use Gtech again.

The AirRAM3 is amazing, moving from room to room, carpet to hard floor with ease. It picks up everything perfectly all over the house, the light is great for dark corners with the side brushes getting right up to skirting boards. Storing it is simple, sits on the charger taking up very little space, I keep mine in the hall and use it constantly, no more a chore, I love it, will never have a vacuum with a cable again, no cable means no more getting tangled in it and having to keep plugging it it in to cover all the rooms. The description on the Gtech website is exactly what this machine does and delivery was very fast as promised. I highly recommend this absolute gem.

Ordered a lawnmower on 24th April & paid £299.99. Told delivery would be 29th. No show, so rang on 1st May. Then told out of stock and should arrive on 18th May! Too late for me to cut our lawn so cancelled the order. Told money will be refunded within 3 to 5 working days. Rang on 11th to ask where the money is. Then told by another operator that their policy is 7 to 14 days for refunds! So my money has been in their account for nearly a month, and I ve been given false information throughout the process. Very poor, and I won't be recommending to anyone.

I bought my Gtech a couple of months ago and wanted to wait to write this review I love my Gtech great value delivered on time,it is so easy to use cordless lightweight easy to empty and it picks up everything. So as not to run out of charge every time I have finished using the Gtech I plug it in so it is ready for the next time I use it.

I bought a small lawn mower cheap online. When it arrived there was no powerhandle in the box. Why would anyone sell an incomplete item. Well it turns out GTech would. That made it easy for me to complete the item which was now the same price they were selling the same item for.
I do have the GTechK9 which having arthritis is easier to use than the one's with the power supply in your hand. At least with this the weight is on the floor.

Contacted GTech on 18th April the day I received my order stating took until to get a reply..However they have now responded as below. To be fair its an Air Ram 2 Vac that I purchased - and to be honest I love the vacuum I have 2 Labradors and it vacs my carpet a treat - I love the easy empty container, the lights and maneuverabilty. In fact I cannot fault the vacuum. Now Customer Service have contacted me and were really helpful - so all good- Review edited 08/05/26

I’ve bought several things through GTech and the costumer service is wonderful. Any problems are sorted out with a phone call. Replace without any quibble parts that’s needed without cost. X

Great product, fast shipping. Always helpful and will buy again for sure

Ditch your Delivery company they are a let down to your needs.

I bought 2 GT50 edge strimmers. I am very disappointed with the performance. The plastic cutters wear out in minutes. I also bought an LHT hedge cutter. This performed better. Would have been an advantage if it could be uesd in long and short fashion but your tech dept said not possible. Wouls give the LHT 2.5 stars.
Regards. Paul Keogh

I have a 9 year-old ST20 grass trimmer (still working) but the battery failed recently. A new battery was £55 but a whole new GT4.0 trimmer had been reduced to £100. I went for the GT4.0.
On using the new trimmer, I found that the guard has been 'redesigned', is difficult to use & somewhat flimsy (keeps parting company with the trimmer), so I am now using the reliable old trimmer.
Wish I'd just purchased the battery!

Vacuum cleaner fine,Garden edger rubbish, will probably end up in the skip.Does not work on lawn edges butting up to hard surfaces.

quick delivery, very pleased with vacuum, so lightweight and easy to push around.

Really good advice. Thank you.

Easy to assemble..prompt delivery and superb cleaning power.

Fast and efficient service.

Bought my fourth GTech carpet sweeper last week. I’ve used them for many years but this time bought the premier version.
It picks up things I can’t even see on the carpet and I’m delighted with it.

See my review above. order number below
1002765908
I have emailed 2 more times still no response, I'm unable to call at the moment and have stated that in previous messages and still no response.

I ordered a new Gtech vacuum battery on 3 April. The email confirmation said it would be delivered by DPD the next day. I chased this up after a few days and was told the company had been very busy, it would be delivered by Royal Mail in 5-10 working days, and that it was taking longer because I had paid by Amazon Prime. No apology or indication of when it would arrive.
On 27 April there was still no sign of the battery so I phoned again and was told it had been lost by DPD. The warehouse hadn't received the order until 16 April, they said, but they gave no explanation. Still no apology or goodwill gesture - just an acknowledgement that it was 'unfortunate'.
I am very disappointed with this customer service and will certainly not be ordering any more products from this company.